A Guide to the Integrated Accessibility Standards Regulation

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Training Formats and Methods .................................................................... 25 Timing of Training ........................................................................................ 26 Record of Training ....................................................................................... 26 Information for Educators and Transportation Service Providers ................. 26 Section 8 ........................................................................................ 27 Exemption from Filing Accessibility Reports .......................................... 27 Requirement as Stated in the Regulation .................................................... 27 Intent of this Requirement ............................................................................ 27 When do Organizations Have to Comply ..................................................... 27 Implementing the Requirement .................................................................... 27 Part 2 - Information and Communications Standard ..................................... 29 Overview ........................................................................................ 29 Ontario Human Rights Code .................................................................. 29 Requirements under the Information and Communications Standard ... 29 Section 9 ........................................................................................ 31 Definitions and Exceptions ..................................................................... 31 Definitions .................................................................................................... 31 Exceptions ................................................................................................... 31 Application of Exception .............................................................................. 32 Section 10 ...................................................................................... 33 Application .............................................................................................. 33 Section 11 ...................................................................................... 34 Feedback ............................................................................................... 34 Requirement as Stated in the Regulation .................................................... 34 Intent of this Requirement ............................................................................ 34 Implementing the Requirement .................................................................... 35 Receiving and Responding to Feedback ............................................................ 35 Feedback from the Public .................................................................................. 35 Feedback from Employees ................................................................................ 35 Customer Service Standard Feedback Requirement ......................................... 36 Creating an Accessible Feedback Process ........................................................ 36 Accessible Formats and Communication Supports ............................................ 36 Section 12 ...................................................................................... 38 A Guide to the Integrated Accessibility Standards Regulation iv
Accessible Formats and Communication Supports ............................... 38 Requirement as Stated in the Regulation .................................................... 38 Intent of this Requirement ............................................................................ 38 Implementing the Requirement .................................................................... 39 About Accessible Formats and Communication Supports .................................. 39 Consulting with the Person Making the Request ................................................ 40 Unconvertible Information .................................................................................. 41 Meeting Requests in a Timely Manner ............................................................... 41 Providing Information at No Additional Cost ....................................................... 42 Public Notification .............................................................................................. 42 Section 13 ...................................................................................... 43 Emergency Procedures, Plans or Public Safety Information ................. 43 Requirement as Stated in the Regulation .................................................... 43 Intent of this Requirement ............................................................................ 43 Implementing this Requirement ................................................................... 44 What is Emergency and Public Safety Information .................................... 44 What is ―As Soon As Practicable‖ .............................................................. 45 Current Practices for Emergency Plans ....................................................... 45 Section 14 ...................................................................................... 47 Accessible Websites and Web Content ................................................. 47 Requirement as Stated in the Regulation .................................................... 47 Intent of this Requirement ............................................................................ 49 Implementing the Requirement .................................................................... 51 Terminology ....................................................................................................... 51 What is WCAG................................................................................................. 52 What does Level A and Level AA mean ........................................................... 52 What does new website and content mean ...................................................... 52 What does practicable mean............................................................................ 52 Website Information Posted Prior to 2012 .......................................................... 53 Website Information Posted After 2012 .............................................................. 53 Availability of Commercial Software and Tools .................................................. 53 Technological Capability .................................................................................... 53 Projects Planned Prior to January 1, 2012 ......................................................... 54 Staggered Timelines for Compliance ................................................................. 54 Section 15 ...................................................................................... 55 Educational and Training Resources and Materials .............................. 55 Requirement as Stated in the Regulation .................................................... 55 A Guide to the Integrated Accessibility Standards Regulation v
Page 1 and 2: A Guide to the Integrated Accessibi
Page 3: Intent of this Requirement ........
Page 7 and 8: Scope and Interpretation ..........
Page 9 and 10: Intent of this Requirement ........
Page 11 and 12: Section 39 ........................
Page 13 and 14: Section 47 ........................
Page 15 and 16: Section 55 ........................
Page 17 and 18: Section 62 ........................
Page 23 and 24: Ontario businesses need to market t
Page 25 and 26: Part 1 - General Requirements Overv
Page 27 and 28: Section 2 Definitions The terms ide
Page 29 and 30: Section 3 Establishment of Accessib
Page 31 and 32: Organizations must establish access
Page 33 and 34: All obligated organizations must de
Page 35 and 36: Table 2 - When do Organizations hav
Page 37 and 38: Reviewing and Updating the Accessib
Page 39 and 40: Section 5 Procuring or Acquiring Go
Page 41 and 42: Section 6 Self-Service Kiosks Requi
Page 43 and 44: purchase of a kiosk, organizations
Page 45 and 46: Table 5 - When do Organizations hav
Page 47 and 48: Timing of Training In addition to m
Page 49 and 50: filing accessibility reports. These
Page 51 and 52: Administrative 9. Definitions and e
Page 53 and 54: an explanation as to why the inform
Page 55 and 56:
Section 11 Feedback Requirement as
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may choose to meet and talk with th
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Section 12 Accessible Formats and C
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text transcripts of visual and audi
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variety of reasons, such as the ava
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Table 8 - When do Organizations hav
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For example, the Fire Code requires
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1. By January 1, 2014, new internet
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Table 9 - When do Organizations hav
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Organizations should refer to the d
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complex diagrams accessible to peop
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named by the Minister of Education
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In many cases, the resources and ma
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Section 16 Training to Educators Re
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esources or materials. Examples:
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learning resources to educational a
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Implementing the Requirement When r
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Section 19 Public Libraries Require
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materials that are available in acc
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Recruitment, assessment and selecti
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Section 21 Schedule Requirement as
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Section 22 Recruitment General Requ
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Section 23 Recruitment, Assessment
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Section 24 Notice to Successful App
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Section 25 Informing Employees of S
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Section 26 Accessible Formats and C
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fact sheets on health and safety in
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Government of Ontario and Legislati
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When an Employee Needs Assistance E
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Section 28 Documented Individual Ac
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Small private and not-for-profit em
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Section 29 Return to Work Process R
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has a disease that results in an ev
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Implementing the Requirement Employ
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Affected Organizations Compliance D
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Implementing the Requirement Employ
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Sections 41- 43 — Accessibility P
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designated public sector transporta
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Integrated Accessibility Standards
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Section 34 Availability of Informat
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Section 35 Non-Functioning Accessib
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When do Organizations have to Compl
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Section 37 Emergency Preparedness a
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Section 38 Fares, Support Persons R
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Section 39 Transition — Existing
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A vehicle is considered to be in th
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Section 41 Accessibility Plans —
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Other Accessibility Plan Requiremen
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Within the multi-year accessibility
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For more information on accessibili
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Implementing the Requirement Conven
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Section 45 Alternative Accessible M
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Section 46 Fares Requirement as Sta
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Section 47 Transit Stops Requiremen
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These vehicles, unlike subways, are
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(6) Subject to subsection (7), conv
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Section 49 Courtesy Seating Require
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The style or symbol used to mark th
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The providers will also make sure t
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Section 51 Pre-Boarding Announcemen
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All electronic announcements must m
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Intent of this Requirement The inte
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Sections 53 - 62 Conventional Trans
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Section 53 Grab Bars, Handholds, Ha
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eferenced in subsection (4) on or a
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They must be designed to prevent ca
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Intent of this Requirement The inte
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Section 55 Allocated Mobility Aid S
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Section 56 Stop Requests and Emerge
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Section 57 Lighting Features Requir
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Implementing the Requirement The ge
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Section 58 Signage Requirement as S
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The text must be high colour-contra
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(4) Despite subsection (1), where a
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Vehicles regulated under Ontario Re
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(4) Conventional transportation ser
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A minimal glare surface is one that
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(7) Despite subsection (6), where a
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The visual warning lamp indicator a
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Table 41 - When do Organizations ha
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Section 63 Categories of Eligibilit
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Example: During the spring, summer
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(9) In this section, ―personal in
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The applicants have temporary eligi
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Under this requirement, the special
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Section 66 Fare Parity Requirement
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Transportation service providers th
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Section 67 Visitors Requirement as
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Section 68 Origin to Destination Se
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Section 69 Coordinated Service Requ
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Section 70 Hours of Service Require
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Same Transportation Service Provide
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Example: A person with a disability
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No Unreasonable Policies or Practic
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This is intended to assist people w
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Section 74 Companions and Children
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Section 75 School Transportation Re
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These requirements apply to school
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Note: The individual school transpo
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Section 76 Public Sector Organizati
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Note: Transportation services offer
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―Code of Practice‖ and ―Code
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Requirements and dates related to t
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design criteria to be considered in
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In general, an accessible taxicab i
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Table 47 - When do Organizations ha
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Appendix A Glossary Purpose This gl
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designated public sector organizati
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internet website -- an organization
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self-service kiosk -- refers to tho
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The first version, WCAG 1.0, was re
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A Guide to the Integrated Accessibility Standards Regulation

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