A Guide to the Integrated Accessibility Standards Regulation

All employees and volunteers, including paid and unpaid positions
Anyone who participates in developing the organization‘s policies, which
might include managers, senior leaders, boards of directors, business owners
and independent operating regulated professionals
Anyone who provides goods, services or facilities on behalf of the
organization, which might include outsourced services, such as payroll,
facilities management and contact centres
Training Based on Duties
Individuals should to be trained as needed to perform the duties of their jobs. It is
therefore important to assess the requirements in the regulation against the roles
or duties of the person or people within the organization.
Job descriptions, if used, are a good place to start when determining what
information a person should receive in a training session, considering at the
same time what the person does in practice on a regular basis.
Organizations have flexibility to determine how best to provide the training. An
organization may determine one training session is appropriate for various
employees even though they perform different duties, e.g., hostess, busser,
server, and bartender. In other situations, the training may vary. For example, a
human resources manager will need different training than a cashier in the same
organization.
Training Formats and Methods
Organizations have the flexibility to determine the best training method for their
organization.
Training can be provided in a variety of ways. It can be a separate training
program or included as part of an orientation session or a larger training
program.
The training can also be delivered in different formats such as handouts or
PowerPoint presentations at orientation sessions, or staff meetings, or as on-line
training modules.
A Guide to the Integrated Accessibility Standards Regulation – General Requirements
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