A Guide to the Integrated Accessibility Standards Regulation

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Table of Contents A Guide to the Integrated Accessibility Standards Regulation ...................... 1 Introduction ..................................................................................... 1 Why Accessibility It‘s Just Good Business ............................................. 1 Accessibility Benefits Everyone ............................................................... 2 Affected Businesses and Organizations .................................................. 2 How to Read this Guide ........................................................................... 2 Part 1 – General Requirements .......................................................................... 4 Overview .......................................................................................... 4 Section 1 .......................................................................................... 5 Purpose of the Regulation ....................................................................... 5 Integrated Accessibility Standards Regulation ............................................... 5 Ontario Human Rights Code .......................................................................... 5 Section 2 .......................................................................................... 6 Definitions ................................................................................................ 6 Section 3 .......................................................................................... 8 Establishment of Accessibility Policies .................................................... 8 Requirement as Stated in the Regulation ...................................................... 8 Intent of this Requirement .............................................................................. 8 Implementing the Requirement ...................................................................... 9 Statement of Commitment ................................................................................... 9 Accessibility Policies ............................................................................................ 9 Developing an Accessibility Policy ............................................................... 10 Customer Service Standard Principles ............................................................... 10 Content and Format of Policies .......................................................................... 10 Documentation of Policies ................................................................................. 11 Availability of Policies .................................................................................. 11 Maintaining Accessibility Policies ....................................................................... 11 Section 4 ........................................................................................ 13 Accessibility Plans.................................................................................. 13 Requirement as Stated in the Regulation .................................................... 13 A Guide to the Integrated Accessibility Standards Regulation ii
Intent of this Requirement ............................................................................ 13 Implementing the Requirement .................................................................... 14 Accessibility Plans ............................................................................................. 14 Developing a Multi-year Accessibility Plan................................................... 14 Assessing the Organization ............................................................................... 14 Drafting a Multi-Year Accessibility Plan ....................................................... 15 Making an Accessibility Plan Public ............................................................. 15 Reviewing and Updating the Accessibility Plan ........................................... 16 Additional Requirements for Transportation Service Providers .................... 16 Additional Requirements for Designated Public Sector Organizations ........ 16 Consulting with People with Disabilities ............................................................. 16 Preparing an Annual Public Status Update ........................................................ 16 Section 5 ........................................................................................ 18 Procuring or Acquiring Goods, Services or Facilities ............................. 18 Requirement as Stated in the Regulation .................................................... 18 Intent of this Requirement ............................................................................ 18 Implementing the Requirement .................................................................... 19 Accessibility Features and Criteria ..................................................................... 19 Features ............................................................................................................ 19 Criteria ............................................................................................................... 19 Determining Practicability .................................................................................. 19 Section 6 ........................................................................................ 20 Self-Service Kiosks ................................................................................ 20 Requirement as Stated in the Regulation .................................................... 20 Intent of this Requirement ............................................................................ 20 Implementing the Requirement .................................................................... 21 About Self-Service Kiosks .................................................................................. 21 Self-Service Kiosks Accessibility Features .................................................. 21 Regulatory Requirement for Designated Public Sector Organizations ......... 22 Regulatory Requirement for Private and Not-for-Profit Organizations ......... 22 Section 7 ........................................................................................ 23 Training .................................................................................................. 23 Requirement as Stated in Regulation .......................................................... 23 Intent of this Requirement ............................................................................ 23 Implementing the Requirement .................................................................... 24 Who Should Receive theTraining ................................................................ 24 Training Based on Duties............................................................................. 25 A Guide to the Integrated Accessibility Standards Regulation iii
Page 1: A Guide to the Integrated Accessibi
Page 5 and 6: Accessible Formats and Communicatio
Page 7 and 8: Scope and Interpretation ..........
Page 9 and 10: Intent of this Requirement ........
Page 11 and 12: Section 39 ........................
Page 13 and 14: Section 47 ........................
Page 15 and 16: Section 55 ........................
Page 17 and 18: Section 62 ........................
Page 23 and 24: Ontario businesses need to market t
Page 25 and 26: Part 1 - General Requirements Overv
Page 27 and 28: Section 2 Definitions The terms ide
Page 29 and 30: Section 3 Establishment of Accessib
Page 31 and 32: Organizations must establish access
Page 33 and 34: All obligated organizations must de
Page 35 and 36: Table 2 - When do Organizations hav
Page 37 and 38: Reviewing and Updating the Accessib
Page 39 and 40: Section 5 Procuring or Acquiring Go
Page 41 and 42: Section 6 Self-Service Kiosks Requi
Page 43 and 44: purchase of a kiosk, organizations
Page 45 and 46: Table 5 - When do Organizations hav
Page 47 and 48: Timing of Training In addition to m
Page 49 and 50: filing accessibility reports. These
Page 51 and 52: Administrative 9. Definitions and e
Page 53 and 54:
an explanation as to why the inform
Page 55 and 56:
Section 11 Feedback Requirement as
Page 57 and 58:
may choose to meet and talk with th
Page 59 and 60:
Section 12 Accessible Formats and C
Page 61 and 62:
text transcripts of visual and audi
Page 63 and 64:
variety of reasons, such as the ava
Page 65 and 66:
Table 8 - When do Organizations hav
Page 67 and 68:
For example, the Fire Code requires
Page 69 and 70:
1. By January 1, 2014, new internet
Page 71 and 72:
Table 9 - When do Organizations hav
Page 73 and 74:
Organizations should refer to the d
Page 75 and 76:
complex diagrams accessible to peop
Page 77 and 78:
named by the Minister of Education
Page 79 and 80:
In many cases, the resources and ma
Page 81 and 82:
Section 16 Training to Educators Re
Page 83 and 84:
esources or materials. Examples:
Page 85 and 86:
learning resources to educational a
Page 87 and 88:
Implementing the Requirement When r
Page 89 and 90:
Section 19 Public Libraries Require
Page 91 and 92:
materials that are available in acc
Page 93 and 94:
Recruitment, assessment and selecti
Page 95 and 96:
Section 21 Schedule Requirement as
Page 97 and 98:
Section 22 Recruitment General Requ
Page 99 and 100:
Section 23 Recruitment, Assessment
Page 101 and 102:
Section 24 Notice to Successful App
Page 103 and 104:
Section 25 Informing Employees of S
Page 105 and 106:
Section 26 Accessible Formats and C
Page 107 and 108:
fact sheets on health and safety in
Page 109 and 110:
Government of Ontario and Legislati
Page 111 and 112:
When an Employee Needs Assistance E
Page 113 and 114:
Section 28 Documented Individual Ac
Page 115 and 116:
Small private and not-for-profit em
Page 117 and 118:
Section 29 Return to Work Process R
Page 119 and 120:
has a disease that results in an ev
Page 121 and 122:
Implementing the Requirement Employ
Page 123 and 124:
Affected Organizations Compliance D
Page 125 and 126:
Implementing the Requirement Employ
Page 127 and 128:
Sections 41- 43 — Accessibility P
Page 129 and 130:
designated public sector transporta
Page 131 and 132:
Integrated Accessibility Standards
Page 133 and 134:
Section 34 Availability of Informat
Page 135 and 136:
Section 35 Non-Functioning Accessib
Page 137 and 138:
When do Organizations have to Compl
Page 139 and 140:
Section 37 Emergency Preparedness a
Page 141 and 142:
Section 38 Fares, Support Persons R
Page 143 and 144:
Section 39 Transition — Existing
Page 145 and 146:
A vehicle is considered to be in th
Page 147 and 148:
Section 41 Accessibility Plans —
Page 149 and 150:
Other Accessibility Plan Requiremen
Page 151 and 152:
Within the multi-year accessibility
Page 153 and 154:
For more information on accessibili
Page 155 and 156:
Implementing the Requirement Conven
Page 157 and 158:
Section 45 Alternative Accessible M
Page 159 and 160:
Section 46 Fares Requirement as Sta
Page 161 and 162:
Section 47 Transit Stops Requiremen
Page 163 and 164:
These vehicles, unlike subways, are
Page 165 and 166:
(6) Subject to subsection (7), conv
Page 167 and 168:
Section 49 Courtesy Seating Require
Page 169 and 170:
The style or symbol used to mark th
Page 171 and 172:
The providers will also make sure t
Page 173 and 174:
Section 51 Pre-Boarding Announcemen
Page 175 and 176:
All electronic announcements must m
Page 177 and 178:
Intent of this Requirement The inte
Page 179 and 180:
Sections 53 - 62 Conventional Trans
Page 181 and 182:
Section 53 Grab Bars, Handholds, Ha
Page 183 and 184:
eferenced in subsection (4) on or a
Page 185 and 186:
They must be designed to prevent ca
Page 187 and 188:
Intent of this Requirement The inte
Page 189 and 190:
Section 55 Allocated Mobility Aid S
Page 191 and 192:
Page 193 and 194:
Section 56 Stop Requests and Emerge
Page 195 and 196:
Page 197 and 198:
Section 57 Lighting Features Requir
Page 199 and 200:
Implementing the Requirement The ge
Page 201 and 202:
Section 58 Signage Requirement as S
Page 203 and 204:
Page 205 and 206:
The text must be high colour-contra
Page 207 and 208:
(4) Despite subsection (1), where a
Page 209 and 210:
Vehicles regulated under Ontario Re
Page 211 and 212:
(4) Conventional transportation ser
Page 213 and 214:
A minimal glare surface is one that
Page 215 and 216:
(7) Despite subsection (6), where a
Page 217 and 218:
The visual warning lamp indicator a
Page 219 and 220:
Table 41 - When do Organizations ha
Page 221 and 222:
Section 63 Categories of Eligibilit
Page 223 and 224:
Example: During the spring, summer
Page 225 and 226:
(9) In this section, ―personal in
Page 227 and 228:
The applicants have temporary eligi
Page 229 and 230:
Under this requirement, the special
Page 231 and 232:
Section 66 Fare Parity Requirement
Page 233 and 234:
Transportation service providers th
Page 235 and 236:
Section 67 Visitors Requirement as
Page 237 and 238:
Section 68 Origin to Destination Se
Page 239 and 240:
Section 69 Coordinated Service Requ
Page 241 and 242:
Section 70 Hours of Service Require
Page 243 and 244:
Same Transportation Service Provide
Page 245 and 246:
Example: A person with a disability
Page 247 and 248:
No Unreasonable Policies or Practic
Page 249 and 250:
This is intended to assist people w
Page 251 and 252:
Section 74 Companions and Children
Page 253 and 254:
Section 75 School Transportation Re
Page 255 and 256:
These requirements apply to school
Page 257 and 258:
Note: The individual school transpo
Page 259 and 260:
Section 76 Public Sector Organizati
Page 261 and 262:
Note: Transportation services offer
Page 263 and 264:
―Code of Practice‖ and ―Code
Page 265 and 266:
Requirements and dates related to t
Page 267 and 268:
design criteria to be considered in
Page 269 and 270:
In general, an accessible taxicab i
Page 271 and 272:
Table 47 - When do Organizations ha
Page 273 and 274:
Appendix A Glossary Purpose This gl
Page 275 and 276:
designated public sector organizati
Page 277 and 278:
internet website -- an organization
Page 279 and 280:
self-service kiosk -- refers to tho
Page 281:
The first version, WCAG 1.0, was re
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A Guide to the Integrated Accessibility Standards Regulation

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