A Guide to the Integrated Accessibility Standards Regulation

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Section 1 Purpose of the Regulation Integrated Accessibility Standards Regulation The Integrated Accessibility Standards Regulation establishes accessibility standards and introduces requirements for Information and Communications, Employment and Transportation. The Integrated Accessibility Standards Regulation also establishes the compliance framework for obligated organizations. The Integrated Accessibility Standards Regulation applies to all public, private and not-for-profit organizations, with at least one employee. Ontario Human Rights Code Organizations have current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. The Integrated Accessibility Standards Regulation does not replace or affect existing legal obligations under the Ontario Human Rights Code and other laws in respect to accommodation of people with disabilities. Organizations must comply with both pieces of legislation. The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act both deal with accessibility, but are two very different pieces of legislation. The Ontario Human Rights Code is an individual, complaints-based legislation that addresses discrimination. The Integrated Accessibility Standards Regulation, created under the Accessibility for Ontarians with Disabilities Act, applies to all organizations in Ontario and will increase accessibility for all. The Ontario Human Rights Code requires organizations to accommodate people with disabilities to the point of undue hardship. The Integrated Accessibility Standards Regulation does not replace or affect legal rights or obligations that arise under the Ontario Human Rights Code and other laws relating to the accommodation of people with disabilities. This means that the Ontario Human Rights Code or other applicable legislation may require additional accommodation measures that go beyond or are different from the standards established by the regulations of the AODA. A Guide to the Integrated Accessibility Standards Regulation – General Requirements 5
Section 2 Definitions The terms identified and defined below are intended to provide assistance in understanding and implementing the requirements outlined in the Integrated Accessibility Standards Regulation. accessible formats – formats that are an alternative to standard print and are accessible to people with disabilities. Accessible formats may include large print, Braille, and audio electronic formats such as DVDs, CDs, communication supports – supports that individuals with disabilities may need to access information. Some examples include plain language formats, sign language, as well as reading out loud, captioning, or using written notes to communicate. designated public sector organization – refers to organizations listed in Schedule 1 of the Integrated Accessibility Standards Regulation (Broader Public Sector). These organizations include hospitals, universities, colleges of applied arts and technology, district school boards and organizations that provide public transportation such as municipalities. Hereafter, also referred to as ―public sector‖ in these guidelines. Designated public sector organization also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10. Government of Ontario – refers to the executive of the government and operational branches, including every ministry of the Government of Ontario and the Office of the Premier. large designated public sector organization – refers to designated public sector organizations with 50 or more employees. Hereafter, also referred to as ―large public sector‖ in these guidelines. large organization – refers to a private or not-for-profit organization that provides goods, services or facilities to the public, or to other organizations, and has 50 or more employees in Ontario. See obligated organizations below. It does not include the Government of Ontario, Legislative Assembly, or designated A Guide to the Integrated Accessibility Standards Regulation – General Requirements 6
Page 1 and 2: A Guide to the Integrated Accessibi
Page 3 and 4: Intent of this Requirement ........
Page 5 and 6: Accessible Formats and Communicatio
Page 7 and 8: Scope and Interpretation ..........
Page 11 and 12: Section 39 ........................
Page 13 and 14: Section 47 ........................
Page 15 and 16: Section 55 ........................
Page 17 and 18: Section 62 ........................
Page 23 and 24: Ontario businesses need to market t
Page 25: Part 1 - General Requirements Overv
Page 29 and 30: Section 3 Establishment of Accessib
Page 31 and 32: Organizations must establish access
Page 33 and 34: All obligated organizations must de
Page 35 and 36: Table 2 - When do Organizations hav
Page 37 and 38: Reviewing and Updating the Accessib
Page 39 and 40: Section 5 Procuring or Acquiring Go
Page 41 and 42: Section 6 Self-Service Kiosks Requi
Page 43 and 44: purchase of a kiosk, organizations
Page 47 and 48: Timing of Training In addition to m
Page 49 and 50: filing accessibility reports. These
Page 51 and 52: Administrative 9. Definitions and e
Page 53 and 54: an explanation as to why the inform
Page 55 and 56: Section 11 Feedback Requirement as
Page 57 and 58: may choose to meet and talk with th
Page 59 and 60: Section 12 Accessible Formats and C
Page 61 and 62: text transcripts of visual and audi
Page 63 and 64: variety of reasons, such as the ava
Page 67 and 68: For example, the Fire Code requires
Page 69 and 70: 1. By January 1, 2014, new internet
Page 73 and 74: Organizations should refer to the d
Page 75 and 76: complex diagrams accessible to peop
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named by the Minister of Education
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In many cases, the resources and ma
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Section 16 Training to Educators Re
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esources or materials. Examples:
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learning resources to educational a
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Implementing the Requirement When r
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Section 19 Public Libraries Require
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materials that are available in acc
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Recruitment, assessment and selecti
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Section 21 Schedule Requirement as
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Section 22 Recruitment General Requ
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Section 23 Recruitment, Assessment
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Section 24 Notice to Successful App
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Section 25 Informing Employees of S
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Section 26 Accessible Formats and C
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fact sheets on health and safety in
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Government of Ontario and Legislati
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When an Employee Needs Assistance E
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Section 28 Documented Individual Ac
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Small private and not-for-profit em
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Section 29 Return to Work Process R
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has a disease that results in an ev
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Implementing the Requirement Employ
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Affected Organizations Compliance D
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Implementing the Requirement Employ
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Sections 41- 43 — Accessibility P
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designated public sector transporta
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Integrated Accessibility Standards
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Section 34 Availability of Informat
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Section 35 Non-Functioning Accessib
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When do Organizations have to Compl
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Section 37 Emergency Preparedness a
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Section 38 Fares, Support Persons R
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Section 39 Transition — Existing
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A vehicle is considered to be in th
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Section 41 Accessibility Plans —
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Other Accessibility Plan Requiremen
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Within the multi-year accessibility
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For more information on accessibili
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Implementing the Requirement Conven
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Section 45 Alternative Accessible M
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Section 46 Fares Requirement as Sta
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Section 47 Transit Stops Requiremen
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These vehicles, unlike subways, are
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(6) Subject to subsection (7), conv
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Section 49 Courtesy Seating Require
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The style or symbol used to mark th
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The providers will also make sure t
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Section 51 Pre-Boarding Announcemen
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All electronic announcements must m
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Intent of this Requirement The inte
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Sections 53 - 62 Conventional Trans
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Section 53 Grab Bars, Handholds, Ha
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eferenced in subsection (4) on or a
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They must be designed to prevent ca
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Intent of this Requirement The inte
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Section 55 Allocated Mobility Aid S
Page 191 and 192:
Page 193 and 194:
Section 56 Stop Requests and Emerge
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Page 197 and 198:
Section 57 Lighting Features Requir
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Implementing the Requirement The ge
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Section 58 Signage Requirement as S
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The text must be high colour-contra
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(4) Despite subsection (1), where a
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Vehicles regulated under Ontario Re
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(4) Conventional transportation ser
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A minimal glare surface is one that
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(7) Despite subsection (6), where a
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The visual warning lamp indicator a
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Table 41 - When do Organizations ha
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Section 63 Categories of Eligibilit
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Example: During the spring, summer
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(9) In this section, ―personal in
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The applicants have temporary eligi
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Under this requirement, the special
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Section 66 Fare Parity Requirement
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Transportation service providers th
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Section 67 Visitors Requirement as
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Section 68 Origin to Destination Se
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Section 69 Coordinated Service Requ
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Section 70 Hours of Service Require
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Same Transportation Service Provide
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Example: A person with a disability
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No Unreasonable Policies or Practic
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This is intended to assist people w
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Section 74 Companions and Children
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Section 75 School Transportation Re
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These requirements apply to school
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Note: The individual school transpo
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Section 76 Public Sector Organizati
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Note: Transportation services offer
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―Code of Practice‖ and ―Code
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Requirements and dates related to t
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design criteria to be considered in
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In general, an accessible taxicab i
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Table 47 - When do Organizations ha
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Appendix A Glossary Purpose This gl
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designated public sector organizati
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internet website -- an organization
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self-service kiosk -- refers to tho
Page 281:
The first version, WCAG 1.0, was re
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A Guide to the Integrated Accessibility Standards Regulation

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