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Recruitment
Chief Service Officer
Bring your visionary leadership to this mandate in TORONTO, CANADA.
This key new executive role is a unique opportunity for
a customer service champion to inspire, foster and drive
service delivery excellence across the organization. Guided
by a new and ambitious Corporate Plan, the Toronto Transit
Commission (TTC) has embarked on a 5-year journey to
transform and modernize North America’s third largest transit
system into a transit system that makes Toronto proud. That’s
our vision and that’s where you can make your mark. As CSO,
you will be part of the senior leadership team that will help
the TTC realize its mission “to provide a reliable, efficient and
integrated bus, streetcar and subway system that draws its high
standards of customer care from our rich traditions of safety,
service and courtesy.”
Reporting to the CEO, you will ensure the provision of worldclass
customer service in all customer-facing activities
for all areas of accountability within your mandate: Bus
Transportation, Streetcar Transportation, Group Station
Management, Wheel-Trans, and Transit Enforcement Unit.
Your challenge will be to realign the organization’s service
delivery from one focused on operations to one that makes
customers feel valued through the delivery of consistently
excellent customer service, and to ensure that the people
and mechanisms are in place to make it happen. Keeping
current with best practices and trends in your field and the
industry, you will provide strategically and operationally sound
recommendations to the CEO and the TTC as a whole.
A change leader and manager with a track record of seniorlevel
success in a complex environment, you have the
expertise and confidence to develop and implement process
change, and meet short- and long-term strategic goals. Your
deep understanding of business, fiscal and HR management
principles and policy development, and applicable safety and
employment legislation or regulations, is backed by a graduate
degree in Business Administration or a related discipline.
For more information and to apply, please visit our website at
www.ttc.ca.
The TTC is an equal opportunity employer.
WWW.TTC.CA
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