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28 Breakout Sessions WEDNESDAY, FEBRUARY 15 8:30 – 9:30 AM 601 Conducting Employee Skills Assessments Ajay Pangarkar, Performance Strategist, CentralKnowledge Inc. Learn to develop and implement real-time employee assessment strategies designed to meet targeted business objectives. Discover how a consumer electronic Fortune 100 company achieved exceptional customer service driven in part through focused employee assessment strategies. Learn to: ❙ Utilize learning management and assessment technologies to develop a real-time skills and performance process. ❙ Leverage the assessment tools to target employee skills assessments that focus on performance skills required to attain business objectives. 602 Writing an RFP and Selecting a Vendor Marc Rosenberg, Author, Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning and Performance E-learning projects can fail even before they get started if your RFP is not developed well. Your challenge is to create a solid process and template for RFPs so that they are consistent and precisely targeted to the need at hand. This requires a systematic understanding of your problem, a clear articulation of your needs and requirements, and a well-defined set of steps that result in a document that clearly reflects your needs, assumptions, constraints and criteria. Learn the basics of writing a strong RFP: what to include and what to leave out, what to do before the RFP is written and what to do once you send it out, and how to decide which vendors should receive the RFP and how to select the right vendor to win the work. 603 Leveraging Emotional Intelligence to Improve Project Decision Making Lou Russell, Author, Project Management for Trainers Current research shows that when we lose our cool over something, it takes us more than four hours to get over it. When we’re stressed, our decision making ability is compromised because the brain is working at survival. This session will provide participants with the tools they need to identify triggers of emotional reactions before they happen. They will learn techniques to avoid or reduce the reaction and how to map this information for their teams to minimize bad decision making. Training 2012 Conference & Expo 604 Accessorizing PowerPoint, Articulate Presenter, and Captivate E-Learning with Reusable Flash Engines Ray Jimenez, Author, 3-Minute e-Learning It is easy to construct e-learning programs in PowerPoint, Articulate, and Captivate. However, speed and ease does not guarantee quality. Many of the programs are dull, boring, and tedious page turning exercises. The challenge is how to make programs visually appealing and highly interactive. Learn to “accessorize” your programs with high quality, aesthetically rich, and interactive designs by using Flash Reusable Engines. The Reusables are add-ons and widgets that are easy to edit and incorporate in current courses. Learn: ❙ Ways to incorporate games, cases, scenarios, mazes, sports, etc. ❙ Non-programmer, non-technical, and idiotproof of ways of editing a Flash Reusable. 605 The Five Superpowers of Learning for the Digital Age Anders Gronstedt, President, The Gronstedt Group, Inc. A new breed of game-savvy, socially-networked people are entering your work force with little patience for the traditional doldrums of one-way, e-learning and webinar dronathons. They want to be engaged, in control and part of the storyline, with learning that focuses on doing, simulating, socializing, playing, sharing and collaborating. Learn five design principles of the digital age: ❙ Tell a story with character-rich, story-centered learning simulations. ❙ Play a game with points, levels and time pressure. ❙ Make it social with Facebook, Twitter, LinkedIn and internal social networks. ❙ Make it immersive with browser-based, high fidelity 3-D virtual worlds. ❙ Make it mobile with iPads and smart phones and bring the classroom to employees. 606 Don’t Let the Experts Tell You PowerPoint Sucks! Tom Kuhlmann, Host, The Rapid E-Learning Blog Everyone loves to bash PowerPoint. Let’s face it, though, it’s the tool most of us have access to and know how to use. No worries — in the right hands and combined with the right tools, PowerPoint can be powerful for building creative and highly effective e-learning courses. Join Kuhlmann and get tips on how to get the most from PowerPoint when building e-learning courses. For a detailed schedule and session updates, visit: TrainingConference.com and click on Schedule. 607 How to Plan and Conduct a Curriculum Architecture Design Effort and Why Guy Wallace, President, EPPIC, Inc. Explore how to conduct a quick performance and knowledge/skill analysis. Next we’ll examine the design efforts required to frame an ideal-state curriculum architecture and training paths. You’ll learn to determine both the existing content that can be used “as is” or “after modification” as well as the priority gaps and their costs going forward into rapid development efforts post-CAD. Learn the: ❙ Key training customer outputs and benefits. ❙ Key training supplier outputs and benefits. ❙ Design team meeting process and the use of the performance-based analysis data. 608 Handouts and Other Visuals That Shout, “Read Me!” Michele Deck, CEO, GAMES/Tool Thyme for Trainers How can you turn presentation handouts into a highly attractive showcase of information without breaking the bank Learn how to: ❙ Add sizzling appeal to signs, presentation props, and nonprojected visuals. ❙ Use non-conventional materials. ❙ Employ a powerful, creative tool to expand your design options. 609 Inside Training Magazine’s Top 125 Companies Moderator: Lorri Freifeld, Editor-in-Chief, Training magazine Hear from learning leaders inside Training magazine’s award-winning Top 125 organizations. This panel will include brief presentations from: • Increasing Speed to Readiness at MetLife: Gail Kelman, Director, MetLife • From On-boarding to Customer-Focused Agents: Growing Customer Loyalty Dividends; Tammy Cronkright, Senior L&D Consultant, Farmers Insurance Group • Improving Efficiency Through Role Specialization, Process Optimization, and Strategic Use of Technology: Jon Kaplan, Director; Brooke Wauson, Training Engagement Consultant, Discover Financial Services 610 Getting to the Real Training Requirements to Deliver ROI Kendra Lee, President, KLA Group In less than 30 minutes sponsors expect you to gather all the information you need to design, develop and deliver training that will solve their business issue. Yet the most critical information, the ROI you need to demonstrate, is often overlooked or avoided. By refining your critical questioning skills you can ensure you ask the right people the right questions to draw out key information in concise conversations. Learn: ❙ 6 secrets to successful requirements gathering. ❙ 3 critical elements of ROI to effect business success. ❙ 4 questions that always uncover hidden requirements.
Breakout Sessions 29 611 Why the Death of the Newspaper Industry is Bad News for You David Wilkins, VP, Research, Taleo The same forces that killed the newspaper industry are reshaping the learning industry — disintermediation, social media, social networking, and the relentless advance of the Web as a platform. Increasingly, organizations are turning to collaboration platforms and various specific social media technologies such as wikis, blogs, discussions, etc., as their social learning solutions of choice. In almost all of these cases, the learning groups are on the outside looking in as these critical platform and strategy decisions are being made. Learn how you can reshape your role and reposition yourself to lead these changes rather than being led by them. You’ll: ❙ Identify parallels between the newspaper industry, marketing, and learning and development. ❙ Evaluate and apply various tools and approaches to fit your needs. ❙ Identify new skills and competencies you need to master to stay relevant. Top 10 Questions Trainers Ask and Their Answers Bob Pike, Founder/Editor, Creative Training Techniques Newsletter Pike will answer the five top questions he’s been asked in the past year — along with five asked by participants at the conference. ❙ What are the current trends in training — and are they trends or fads ❙ What are the three things I need to become more effective as a training professional ❙ How can I more fully engage managers in supporting the training their employees receive — and why is this important ❙ Superman has his kryptonite — what’s kryptonite to those of us in the training field ❙ What are the top ten books you’d recommend for every trainer’s library And five more! Design Approaches for Adapting Content for M-Learning Chad Udell, Managing Director, Float Mobile Learning E-learning professionals have grown accustomed to the challenge of designing content for learning. The content is prioritized above all else. This is understandable, as the content must be accurate and engaging. In the world of mlearning, content is still important but “context” is key. Learn how bandwidth and many other technology issues feed into user context and must be designed for and considered in overall learning strategy. Effective Use of Video in the Learning Environment Bob Lee, Senior Product Marketing Manager, Learning Solutions, Citrix Online Streaming video has long held the promise of delivering personal connection in a blended or virtual training environment. We have explored the use of high-end video conferencing and web-enabled video, with applications ranging from talking heads, to role plays, to 1:1 coaching and mentoring. Despite the years of experimentation, there has been relatively little acceptance, adoption and use of video in online training. Organizations have balked at the cost, complexity and bandwidth requirements and trainers have struggled to determine how best to use video. Learn: ❙ To overcome the barriers and challenges of incorporating video. ❙ Tips and tools for using video in training. ❙ From real-world examples. Creating Assessments for Delivery to PCs and Mobile Devices (Using Questionmark Perception) WEDNESDAY, FEBRUARY 15 9:45 – 10:45 AM Choose a Headliner Session (see pages 10-11) or one of these Hosted Tracks. Visit TrainingConference.com for the most up-to-date schedule. Decision and Design Frameworks for Mobile Learning J ohn Gibbs, Instructional Design Manager, Tata Interactive Systems Mobile learning is new enough to most learning organizations that decision makers need help in determining their next steps. Some have already invested in mobile platforms and need to know how to optimize them in the midst of fast-moving changes. Others feel stymied by the number of options and pace of change and wonder how to get their feet wet without closing off their options. Learn to: ❙ Determine which learning problems are candidates for mobile solutions. ❙ Recognize learning-related opportunities and constraints of popular mobile platforms. ❙ Optimize the design of learning, technology and media. ❙ Navigate the evolving maze of hardware and software standards. Don't Miss the Case Study Poster Sessions featured on the Expo Stage! (see page 13 for details) Evaluating Your Training Curriculum for an Online Synchronous Experience Carleen Ward, Technical Training Analyst, BlueCross BlueShield of South Carolina Learn what is needed to make virtual training a delivery method for your organization. You will: ❙ Conduct a simple population analysis to identify who would benefit from a virtual learning environment within your organization. ❙ Analyze your current curriculum and identify courses that are a good fit for virtual delivery. ❙ Explore various virtual learning platforms and choose the one that best meets your needs. ❙ Participate in a virtual course, along with others around the country, to gain a better understanding of what virtual learning looks and feels like. Rapid M-Learning Development (Using Hot Lava by Outstart) WEDNESDAY, FEBRUARY 15 11:00 AM – 12:00 PM 701 Eliminate Waste Before it Happens: Forecast Performance and ROI Ron Stone, President, Center for Performance and ROI, Inc. You’ll learn to forecast business outcomes and ROI by treating a training solution like a business proposition. Using an ROI and forecasting analysis tool, you’ll: ❙ Identify the key design components necessary to achieve business outcomes and ROI. ❙ Learn to link training and performance by using companion strategies to transfer training to the work setting. ❙ Get a three-part job aid you can use to apply real learning solutions and develop the likely scenarios for business outcomes and ROI. 702 Say It Quick: 99 Words to Get to Performance Faster Brian Remer, Creative Learning Director, The Firefly Group You don’t need to be long-winded to set the winds of change in motion. In fact, just a few select words can teach volumes about visioning, change management, empowerment, teambuilding, or motivation — all vital lessons for leaders. Come explore the 99-word story format. Learn how a choice word or two can spark creativity, foster conversations, deepen learning, and speed your organization to the next performance level. Create your own strategies for using micro stories and discover how shorter can get you to performance faster! Log on to TrainingConference.com to register today!
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