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customers to manage and administrate the entire<br />
purchasing process. <strong>Atea</strong> places great emphasis on<br />
logistics, as customers must be able to rely on getting<br />
the right product in the right place and at the right<br />
time. <strong>Atea</strong> thus has its own warehouse and an<br />
advanced logistics centre – the biggest and bestdeveloped<br />
in the Nordic countries and.<br />
The purchasing process is customised in line with<br />
the customer’s wishes to make things as simple and<br />
efficient as possible. Ordering takes place via the<br />
Internet (<strong>Atea</strong> WebDirect), or by phone (<strong>Atea</strong> Direct)<br />
or fax.<br />
FOCUSED ASSORTM<strong>EN</strong>T<br />
The Focused Assortment makes things easier when<br />
customers want to standardise products with a predetermined<br />
life cycle or need an unusually short<br />
delivery time. Accessories include services such as<br />
customised safety stock. <strong>Atea</strong> ensures that standard<br />
products are available and that changes take place in<br />
a controlled manner. The Focused Assortment is one<br />
of the most important components when <strong>Atea</strong> helps<br />
customers implement a standardisation strategy.<br />
CONFIGURATION<br />
<strong>Atea</strong> helps customers relieve and optimise the ITdepartment’s<br />
resources in conjunction with centralised<br />
configuration and installation of software, products<br />
and IT-systems specific to business. Customers can get<br />
everything from simple assembly of extra hardware<br />
units to total configuration of user-specific workplaces<br />
incl. software.<br />
ASSET TAG<br />
In conjunction with configuration, <strong>Atea</strong> also offers<br />
various types of theft-prevention marking. This may<br />
entail numbered adhesive labels with etching and the<br />
relevant feedback to the Swedish Theft-Prevention<br />
Association, or fitting transponders inside computers.<br />
Customers can also request marking of equipment<br />
and feedback of customer-unique information in<br />
conjunction with configuration.<br />
DELIVERIES<br />
Through <strong>Atea</strong>, customers get a number of functions<br />
which optimise delivery logistics for IT-products. <strong>Atea</strong><br />
collaborates with various shipping agents with the<br />
ability to handle all kinds of delivery. Upon delivery,<br />
<strong>Atea</strong> can also take back the packaging and handle it in<br />
an environmentally friendly manner, or deliver completely<br />
without packaging in special freight boxes.<br />
INSTALLATION<br />
<strong>Atea</strong> guarantees that the equipment’s performance is<br />
best utilised and that functionally the system always<br />
meets specified requirements. Customers can select<br />
from installation levels ranging from system configuration<br />
to complete installation including start-up.<br />
Customers can also be given installations using<br />
products outside <strong>Atea</strong>’s own range. Any problems are<br />
prevented, and <strong>Atea</strong> also ensures the new equipment<br />
functions quickly and straightforwardly in the existing<br />
IT-environment.<br />
ASSET MANAGEM<strong>EN</strong>T<br />
<strong>Atea</strong> helps customers with simple ways of improving<br />
administrative management of IT-equipment and<br />
with building up better stock-management routines.<br />
<strong>Atea</strong> WebDirect includes a number of possibilities of<br />
drawing up statistics on completed purchases.<br />
17<br />
<strong>Atea</strong> Value Chain<br />
FINANCING<br />
Through <strong>Atea</strong>’s own finance company and financing<br />
advisers, customers can get financing for IT-equipment,<br />
software, services or the workplace function.<br />
These financing solutions will be a tool for customers’<br />
internal financial control, and provide freedom and<br />
flexibility in financing IT-products and infrastructure.<br />
HELP DESK<br />
This provides customers with fast and efficient<br />
answers to their questions and help resolving any<br />
IT-problems which may arise. Customers and<br />
employers save time, energy and money. The <strong>Atea</strong><br />
Help Desk makes a concrete contribution towards<br />
reducing hidden IT-costs and in the long term<br />
increasing the company’s profitability. It is a good<br />
idea to combine the service with <strong>Atea</strong>’s other services<br />
such as Configuration and Installation, which means<br />
unique knowledge is built up regarding customers’<br />
IT-systems and structure.<br />
ON SITE SERVICE<br />
<strong>Atea</strong> deals with material and manufacture faults in<br />
line with manufacturers’ guarantee regulations. This<br />
applies to faults in products at the time of delivery<br />
which follow the manufacturers’ guarantee regulations.<br />
By signing service contracts, customers can<br />
enhance the service level both during and after the<br />
guarantee period.<br />
RECYCLING<br />
Recycling is about consideration for the environment,<br />
security and finance. Since the worn-out IT<br />
equipment often contains sensitive information, maximum<br />
informational security must be guaranteed.<br />
<strong>Atea</strong> thus offers regular inspection of security functions,<br />
collaborating with Ibas – the market leader in<br />
data deletion and rescue. <strong>Atea</strong> can thereby guarantee<br />
that all information, e.g. on discarded hard disks, is<br />
completely deleted, and that it can never be restored.<br />
Both <strong>Atea</strong> and <strong>Atea</strong>'s subsuppliers natural have quality<br />
certification and environmental certification.
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