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NATO UNCLASSIFIED Releasable to ISAF CO-13355-OPL Part IV Statement of Work 5.3.3.2.2. a limited on-site spares holding, based on the outcome of the provisioning conference; 5.3.3.3. As an Option to this Contract, the contractor may be obligated to enter into a Contractor Logistics Support agreement with the Purchaser or his representative after the 1-year warranty period. The following considerations apply: 5.3.3.3.1. The CLS contract may be renewed inline with the options detailed in the Schedule of Supplies and Services (SSS). 5.3.3.3.2. This support agreement is a full Contractor Logistics Support (CLS) Contract provided under a Firm Fixed Price. 5.3.3.3.3. Prices shall remain valid during the period of validity. 5.3.3.3.4. The price revisions are to be limited to the amounts reflected for each period in a governmentally approved inflationary index of the producing country. 5.3.3.3.5. If the Option of CLS is exercised, the Contractor shall be responsible for the CLS for all deliverables furnished under this Contract and shall guarantee the provisions of such equipment replacement/repair services including Technical Assistance. 5.3.3.4. CLS hardware support 5.3.3.4.1. During the CLS-period (and any subsequent period of CLS, if exercised), the Contractor shall establish a Logistics Support Programme and be responsible for ensuring adequate provision of direct exchange Line Replacement Units (LRUs), in terms of both range and quantity, to maintain the reliability and availability requirements specified in this SOW. 5.3.3.4.2. To this end the Contractor shall provide sufficient spares at the site and shall ensure a comprehensive range is available to replace any defective LRUs returned from the site. 5.3.3.4.3. The Contractor shall be responsible for the provision of any alternative or superseding items should the original part be no longer available ensuring form, fit, and functional requirements. 5.3.3.4.4. The Contractor shall be responsible to provide upon request the necessary failure and price data to permit Purchaser selection and separate procurement of spare parts to cover any requirements arising during tension, crisis, or other emergency. 5.3.3.4.5. The Contractor shall repair or replace any item returned as unserviceable in accordance with current approved specifications and QA requirements. NATO UNCLASSIFIED Releasable to ISAF 39/104
NATO UNCLASSIFIED Releasable to ISAF NATO UNCLASSIFIED Releasable to ISAF 40/104 CO-13355-OPL Part IV Statement of Work 5.3.3.4.6. The Contractor is to maintain complete records of spares consumption including those spares used in the repair of returned LRUs. Such records shall be made available to the Purchaser on request. 5.3.3.4.7. It is at the Contractor’s discretion to introduce any system updates, or parts thereof, but always subject to prior approval by the Purchaser 5.3.3.5. CLS software support and upgrades 5.3.3.5.1. During the CLS-period, the Contractor shall be responsible for all software support including software and firmware upgrades as part of the overall system support to ensure that the specified reliability and availability requirements are met. 5.3.3.5.2. The Contractor shall be responsible for correcting in a timely manner all software defects identified by the Purchaser which have either a direct or potential impact on the operation of the system and of the availability requirements. 5.3.3.5.3. It should be noted that the Purchaser, prior to operational use, normally tests the introduction of new software versions. 5.3.3.5.4. The availability of software modifications and upgrades shall be made known to the Purchaser and, if proposed for introduction by the Contractor for whatever reason, including any corrective action for an identified fault, shall always be subject to Purchaser approval. 5.3.3.5.5. The Contractor shall supply the associated release notes when supplying new hardware, software, and upgrades. 5.3.3.6. CLS technical assistance 5.3.3.6.1. During the CLS-period, the contractor shall return to HQ ISAF at a minimum of two (2) times per year to support the system to ensure optimal performance and operation. During the visits the purchaser may request as an option for the contractor to provide additional training to level 1 and 2 technicians and to the watch keepers for the proper maintenance (technicians) and operations (watch keepers) of the system. 5.3.3.6.2. During the CLS-period, the Contractor shall be responsible for maintaining a technical support capability during normal working hours for support accessible via telephone to the NATO Network Control Centre (NNCC) and e- mail or Web services. Additionally, higher level support capabilities with direct access to the Contractor’s engineering resources shall be available during normal working hours for timely resolution of system problems be they hardware or software related. In the context of Technical Assistance, the “normal working day” is defined as any time from Monday to Friday between 08:00 hours and 18:00 hours Belgium time, excluding NATO holidays.
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From: Subject: References Dear Bidders, N ATO UNC LA SSIF IE D ...

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