The Quality Measurement Journey - Sikker Patient
The Quality Measurement Journey - Sikker Patient
The Quality Measurement Journey - Sikker Patient
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Unplanned Returns to Ed w/in 72 Hours<br />
Month M A M J J A S O N D J F M A M J J A S<br />
ED/100 41.78 43.89 39.86 40.03 38.01 43.43 39.21 41 .90 41.78 43.00 39.66 40.03 48.21 43.89 39.86 36.21 41.78 43.89 31.45<br />
Retur ns 17 26 13 16 24 27 19 14 33 20 17 22 29 17 36 19 22 24 22<br />
u chart<br />
1.2<br />
chart<br />
1.0<br />
0.8<br />
0.6<br />
0.4<br />
0.2<br />
0.0<br />
1<br />
UCL = 0 .88<br />
Mean = 0.54<br />
LCL = 0.19<br />
2<br />
3<br />
4<br />
5<br />
6<br />
7<br />
8<br />
9<br />
10<br />
11<br />
12<br />
13<br />
14<br />
15<br />
16<br />
17<br />
18<br />
19<br />
How can I depict variation<br />
Rate per 100 ED <strong>Patient</strong>s<br />
33<br />
STATIC VIEW<br />
Descriptive Statistics<br />
Mean, Median & Mode<br />
Minimum/Maximum/Range<br />
Standard Deviation<br />
Bar graphs/Pie charts<br />
DYNAMIC VIEW<br />
Run Chart<br />
Control Chart<br />
(plot data over time)<br />
Statistical Process Control (SPC)<br />
©Copyright 2011 IHI/R. Lloyd<br />
<strong>The</strong> SPC Pioneers<br />
W. Edwards<br />
Deming<br />
(1900 - 1993)<br />
Walter<br />
Shewhart<br />
(1891 – 1967)<br />
Joseph Juran<br />
(1904 - 2008)<br />
©Copyright 2011 IHI/R. Lloyd<br />
Institute for Healthcare Improvement
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