The Quality Measurement Journey - Sikker Patient
The Quality Measurement Journey - Sikker Patient
The Quality Measurement Journey - Sikker Patient
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<strong>The</strong> <strong>Quality</strong> <strong>Measurement</strong> <strong>Journey</strong><br />
AIM (Why are you measuring)<br />
Concept<br />
Measures<br />
Operational Definitions<br />
Data Collection Plan<br />
Data Collection<br />
Analysis<br />
ACTION<br />
Source: R. Lloyd. <strong>Quality</strong> Health Care: A Guide to Developing and Using Indicators. Jones and Bartlett, 2004.<br />
©Copyright 2011 IHI/R. Lloyd<br />
Operational Definitions<br />
“Would you tell me, please, which way I<br />
ought to go from here,” asked Alice<br />
“That depends a good deal on where you<br />
want to get to,” said the Cat.<br />
“I don’t much care where” - said Alice.<br />
“<strong>The</strong>n it doesn’t matter which way you<br />
go,” said the Cat.<br />
From Alice in Wonderland, Brimax Books, London, 1990.<br />
©Copyright 2011 IHI/R. Lloyd<br />
Institute for Healthcare Improvement
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