The Quality Measurement Journey - Sikker Patient
The Quality Measurement Journey - Sikker Patient
The Quality Measurement Journey - Sikker Patient
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Potential Set of Measures for Improvement<br />
in the Accident & Emergency (ER)<br />
Topic<br />
Outcome<br />
Measures<br />
Process<br />
Measures<br />
Balancing<br />
Measures<br />
Improve waiting<br />
time and patient<br />
satisfaction in<br />
the ER<br />
Total Length of<br />
Stay in the ER<br />
<strong>Patient</strong><br />
Satisfaction<br />
Scores<br />
Time to<br />
registration<br />
<strong>Patient</strong> and staff<br />
comments on flow<br />
% patient receiving<br />
discharge<br />
materials<br />
Volumes<br />
% Leaving<br />
without being<br />
seen<br />
Staff satisfaction<br />
Financials<br />
Availability of<br />
antibiotics<br />
©Copyright 2011 IHI/R. Lloyd<br />
Balancing Measures: Looking at the<br />
System from Different Dimensions<br />
• Outcome (quality, time)<br />
• Transaction (volume, no. of patients)<br />
• Productivity (cycle time, efficiency,<br />
utilisation, flow, capacity, demand)<br />
• Financial (charges, staff hours, materials)<br />
• Appropriateness (validity, usefulness)<br />
• <strong>Patient</strong> satisfaction (surveys, customer<br />
complaints)<br />
• Staff satisfaction<br />
©Copyright 2011 IHI/R. Lloyd<br />
Institute for Healthcare Improvement
Change language