The Quality Measurement Journey - Sikker Patient
The Quality Measurement Journey - Sikker Patient
The Quality Measurement Journey - Sikker Patient
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Robert Lloyd, Ph.D.<br />
Executive Director Performance Improvement<br />
can be reached at:<br />
43<br />
<strong>The</strong> Institute for Healthcare<br />
Improvement<br />
(630) 717-5383 Chicago office<br />
(630) 717-8564 fax<br />
rlloyd@ihi.org<br />
Dr. Lloyd’s books, Measuring <strong>Quality</strong> Improvement in Healthcare: A<br />
Guide to Statistical Process Control Applications and <strong>Quality</strong><br />
HealthCare: A Guide to Developing and Using Indicators, can be<br />
obtained from ASQ Press (800) 248-1948 and Jones & Bartlett<br />
Publishing (800) 832-0034 respectively.<br />
©2012 Institute for Healthcare Improvement/R. Lloyd<br />
Institute for Healthcare Improvement
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