Employee Trouble Shooting and Sales Guide - Ryko Car Wash ...

How To Sell the Car Wash
Cold Weather Operations
Cold Weather Activity - Every 4 hours (day and night) where local policy dictates OK
Special Inspection -5 minutes
Note!
For temperatures below 35 deg. F.
3 rd Shift employees do not normally go outside, contact manager if uncertain
•Bay doors are closed except when a car is entering or exiting.
•Bay heaters are working (should be able to feel the radiant heat from the heaters)
•Back room heater is working
•Check for Ice buildup on the door rails (melt the ice by closing the carwash for 30
minutes to allow the bay heaters to warm the space)
•Apply salt to ice buildup under the doors and to ice at the entrance & exit
Why? There is a risk of seriously damaging the carwash equipment if it freezes.
When? If the outside temperature is below 35 deg. F.
What? Walk through the car wash every 4 hours and check the following: Follow local
safety precautions for nighttime outside work.
1. The bay doors should automatically come down when the outside temperature falls
below 35 deg F. (Depending on the site equipment, one door may close before the
other.) They should stay down, except when they automatically open to let a car in or
out. The doors should NOT be open at the same time. Call for immediate service if
the doors do not operate properly.
2. The wash bay heater should be working. It is usually a radiant heater near the ceiling;
you should be able to feel the heat coming from it. Call for service if the heater is not
working.
3. The back room heater should be working. It may be a radiant heater, or one of
several types of space heaters. Call for service if the heater is not working.
4. Watch for buildup of ice on the door rails. Too much ice will interfere with the
operation of the door. Melt the ice by closing the carwash for about 30 minutes to
allow the heaters to warm the bay.
5. Apply salt to remove / prevent ice buildup under the bay doors and at the entrance
and exits. Salt may be ordered from Ryko
How To Sell The Car Wash
•Ask The Customer If They Would Like A Car Wash Today?
•Ask The Customer If The Would Like The Works Wash?
•Would You Like To Try Our New (if New) Car Wash Today?
•Do You Have One Of Our V.I.P. Cards?
•Would You Like A Car Wash, It Looks Like The Line Is Really Short Right now
•How About A Works Wash Today?
Study and Know The Menu
•Know The Names Of The Different Washes.
•Be Ready To Explain The Differences Quickly
•Try Different Washes When Performing Test Washes
You Are The Expert Your Customer Will Rely
On Your Advice! Ask The Customer If
They Want A Wash! It’s Important!
•Your Customer May Honestly Forget to Buy
One.
•A Car Wash Is Good For The Car!
•Customer Appreciate The Convenience
•Today’s Car Washes Do A Good Job!
•The Car Wash Is A Profitable Item To Sell.