2010 Annual Report - Maryland State Highway Administration

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VI Organizational Effectiveness Developed and posted four core courses online (workplace/domestic violence awareness, sexual harassment awareness, ADA awareness and limited English proficiency); Implemented blended learning in e-LEAD and New Supervisor Training Program with classroom attendance, online learning and videoconferencing; as a result, SHA significantly increased enrollment in both programs and saved money; Restructured Graduate Engineers Training Program with two separate tracks for design and operations employees; Began use of in-house, professional, certified Myers-Briggs Type Indicator; Continued use of blended learning (videoconferencing, classroom, online, teleconferencing) for training activities, the use of which significantly reduced travel costs and time. Information Technology/Automation Information Technology Implementations or Enhancements Technology is constantly changing and SHA must therefore continually improve or upgrade its information technology (IT) hardware and implement efficiencies in business processes and software systems to meet business needs. The Office of Information Technology worked closely with SHA offices to provide officespecific applications, many of which had an SHA-wide effect. In FY 2010, SHA implemented or enhanced significant changes to 26 IT systems. Some of these applications included CCMS with a public web portal that enables SHA customers to directly enter their requests for services; Earmarks 3.0; Onsite Consultant Tracking System; Bradley Monthly Audit Reports System; Materials Management System (Project 1); Check Receipt System and YouTube partnership for SHA TV for hosting all of the SHA Internet website videos. Other enhancements include: Cashiers Office System, Maryland Product Evaluation List, Meals Invoicing System, Office of Real Estate Management System, CCMS (Versions 2.2 and 2.3), Vendor Meals Invoice Processing System, Utility Upload System, Administrator's Correspondence Tracking Log, Project Life Cycle and Bradley. Hardware Management Reduced the number of physical servers by 30 percent and reduced the power supply by 23 percent in the Network Room, which in turn reduced the energy consumption by 34 percent; this included a reduction of 26 servers by applying new technologies in software tools; Implemented default duplex printing on all network copiers to save paper and reduce costs; 35% 30% 25% 20% 15% 10% 5% 0% Training and Development – No Show Rate 2008 2009 2010 Fiscal Year 54 STATE HIGHWAY ADMINISTRATION | FY 2010 Annual Report
Organizational Effectiveness VI Advertised nine batches of condemned equipment on GovDeals.com, recouping more than $28,000 back to the State in direct costs and $9,000 in person-hour savings for a total of $37,000 this year. 30 25 20 15 10 5 0 IT System Enhancements 2008 2009 2010 Fiscal Year Achieved Goal IT Efficiencies Improved customers access to project information and collaboration by expanding the use of Microsoft’s SharePoint collaboration software; Implemented a token-less secure remote network access system; this allowed SHA to save over $7,600 in fees for replacement tokens that are now not needed; Implemented photocopier reductions that totaled $100,000; Implemented cell phone reductions that totaled $25,000; Achieved a savings of more than $200,000 by capping onsite contractors to limited number of hours from September through December 2009 in anticipation of assisting SHA with winter storm costs; Took a leadership role in MDOT computer hardware procurement that saved more than $100,000 over the amount spent for the same number of units in FY 2009; Saved about $154,000 on software and software maintenance costs through licensing consolidation and server reduction efforts; Implemented automated IT security procedures for account lockouts as per MDOT and Department of Information Technology revised security standards on all SHA IT-managed Oracle databases; Published a link to the national Freecycle.org from the SHA Intranet to continue and enhance SHA’s commitment to environmental stewardship and awareness; Developed a service level agreement on the Automated Hauling Permits System, the most critical application, that required a recovery time objective of less than 16 hours; Implemented email-based faxing in order to eliminate phone/fax lines. STATE HIGHWAY ADMINISTRATION | FY 2010 Annual Report 55
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2010 MARYLAND STATE HIGHWAY ADMINIS
Page 4 and 5:
i Glossary of Terms and Acronyms A
Page 6 and 7: I Overview of State Highway Adminis
Page 8 and 9: The Woodrow Wilson Bridge over the
Page 10 and 11: II Excellence in Our People and Our
Page 16 and 17: 14 STATE HIGHWAY ADMINISTRATION | F
Page 18 and 19: 2000 2000 2001 2001 2002 2002 2003
Page 20 and 21: III Highway Safety Distracted/Drows
Page 22 and 23: 2000 2000 2001 2001 2002 2002 2003
Page 24 and 25: III Highway Safety Motor Carrier Sa
Page 26 and 27: The CHART incident management progr
Page 28 and 29: Million Vehicle Hours Saved User co
Page 30 and 31: IV Mobility and Congestion Relief T
Page 32 and 33: IV Mobility and Congestion Relief P
Page 34 and 35: IV Mobility and Congestion Relief C
Page 36 and 37: All of Maryland’s 23 counties, ex
Page 38 and 39: Number of Hours V System Preservati
Page 40 and 41: V System Preservation and Maintenan
Page 42 and 43: Percent of SHA Roads That Have an A
Page 44 and 45: Miles of Road Percent Acceptable V
Page 46 and 47: SHA continued to manage the financi
Page 48 and 49: VI Organizational Effectiveness ARR
Page 50 and 51: VI Organizational Effectiveness Com
Page 52 and 53: Lost Workdays Severity Rate of Inju
Page 54 and 55: VI Organizational Effectiveness Emp
Page 58 and 59: VI Organizational Effectiveness Pro
Page 60 and 61: VI Organizational Effectiveness Lea
Page 62 and 63: Highway beautification involves imp
Page 64 and 65: VII Environmental Compliance and St
Page 66 and 67: Acres of Wetland Miles of Stream VI
Page 68 and 69: Compliance % VII Environmental Comp
Page 70 and 71: VII Environmental Compliance and St
Page 72 and 73: VIII Customer Communications, Servi
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2010 Annual Report - Maryland State Highway Administration

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