Laws and Regulations Applicable to the Travel Industry - Institut de ...

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Laws and Regulations Applicable to THE TRAVEL INDUSTRY Textbook for Travel Professionals INSTITUT DE TOURISME ET D’HÔTELLERIE DU QUÉBEC (ITHQ)
Laws and Regulations Applicable to the Travel Industry: Textbook for Travel Professionals Centre d’expertise et de recherche en hôtellerie et restauration © 2011 Institut de tourisme et d’hôtellerie du Québec (ITHQ) Publishing and coordination: François Therrien Editing: Interscript Proofreading: Jocelyne Hamel, Louis Jolin, Benoît Legault and M e Jean-Louis Renaud Design and computer graphics: Interscript English translation: Traductions Betty Howel Inc. English proofreading: Walter Bozzato Printing: Marquis Imprimeur Photography: Cover page 1: (from left to right) FER737NG/Shutterstock.com, R. Peterkin/Shutterstock.com ligio/Shutterstock.com Pierre Beauchemin for Institut de tourisme et d’hôtellerie du Québec f11photo/Shutterstock.com meunierd/Shutterstock.com Peter Kirillov/Shutterstock.com B. Melo/Shutterstock.com Vladimir Korostyshevskiy/Shutterstock.com Cover page 4: Pierre Beauchemin for Institut de tourisme et d’hôtellerie du Québec In this work, the masculine gender is used as representative of both sexes without discrimination against men and women, and for the sole purpose of simplifying the text. Trademarks are mentioned or illustrated in this book. The publisher emphasizes that he has received no income or benefits as a result of the presence of these brands. The latter are set out at the request of the authors to support the educational or scientific purpose of this book. Bibliothèque et Archives nationales du Québec and Library and Archives Canada cataloguing in publication Gilbert, Nathalie Laws and regulations applicable to the travel industry: textbook for travel professionals Translation of: Lois et règlements applicables au secteur du voyage. Includes bibliographical references. ISBN 978-2-551-25133-9 1. Tourism — Law and legislation — Québec (Province). 2. Travel agents — Law and legislation — Québec (Province). I. Proulx, Isabelle. II. Institut de tourisme et d’hôtellerie du Québec. Centre d’expertise et de recherche en hôtellerie et restauration. III. Title. KEQ568.T6G5413 2011 343.71407'891 C2011-942645-5 3535, Saint-Denis St. Montreal (Québec) Canada H2X 3P1 Telephone: 514 282-5108 Toll free in Canada and United States: 1 800 361-5111 For more information, please visit: www.ithq.qc.ca Other useful websites: www.opc.gouv.qc.ca All rights reserved. Any reproduction, in whole or in part, in any form or by any means whatsoever, is prohibited without the prior written consent of the publisher. ISBN: 978-2-550-63177-4 (PDF) ISBN: 978-2-551-25133-9 (print version) Legal deposit — Bibliothèque et Archives nationales du Québec Library and Archives Canada
Page 1: Laws and Regulations Applicable to
Page 5 and 6: SECOND FOREWORD The Office de la pr
Page 7 and 8: TOPIC 3 — OPERATING WITH A LICENC
Page 10 and 11: A WORD FROM THE AUTHORS This Guide
Page 12 and 13: This topic refers more specifically
Page 14: MODULE I OPERATING A TRAVEL AGENCY:
Page 17 and 18: use of part of the income from the
Page 19 and 20: Figure 1 Structure and Responsibili
Page 21 and 22: Did you know that… According to t
Page 23 and 24: Did you know that… It is the Cour
Page 25 and 26: Do you know… How much time the cu
Page 27 and 28: 1.2.4.2 What is the role of the com
Page 30 and 31: ADMINISTER 2FUNDS At the end of thi
Page 32 and 33: You are authorized to withdraw fund
Page 34 and 35: Individual security amount to provi
Page 36 and 37: Contribution to FICAV Accumulated s
Page 38 and 39: Check list Administration of funds
Page 40: Answers 1. False. The customer has
Page 43 and 44: Test your knowledge True or False 1
Page 45 and 46: Did you know that… An association
Page 47 and 48: Typical example Specimen: Travel Ag
Page 53 and 54:
Typical example Specimen: Travel Ag
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3.1.4 Licence renewal Do you contin
Page 57 and 58:
The information provided through th
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Check list Licence Penal liability
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Supplementary readings and exercise
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Test your knowledge True or False 1
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Did you know that… … your certi
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Answers 1. False. Since January 1,
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5 This PUBLICIZE YOUR PRODUCT OR SE
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Test your knowledge Based on your c
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Example Conviction for failure to c
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5.1.3 Compliant written or printed
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Typical example Non-compliant adver
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5.4 PENALTIES AND OFFENCES Clients
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DEALING WITH 6CUSTOMERS At the end
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What is an obligation of means or a
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According to case law, the liabilit
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To offset various problems that cou
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Now it’s your turn to assess your
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PREPARING THE CUSTOMER’S 7DEPARTU
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7.1 DOCUMENT DELIVERY 7.1.1 Invoice
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Some websites include useful inform
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7.3 PRICE CHANGES Like every kind o
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Example Natural disaster Eruption o
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Checklist Billing Penal liability C
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To conclude the sale in the absence
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APPENDIX
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APPENDIX 1 (con’d)
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APPENDIX 2 (con’d) Travel Counsel
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APPENDIX 3 (con’d) Answers - Exer
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Debtor: Person who is required to f
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Travel agent: A person, partnership
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Laws and Regulations Applicable to
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Laws and Regulations Applicable to the Travel Industry - Institut de ...

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