Laws and Regulations Applicable to the Travel Industry - Institut de ...

Answers
1. True. A regulation is intended to ensure the execution of a law.
It supports and supplements a law.
2. True. A law (or an Act) is a rule enacted by an authority that
everyone must follow.
3. False. L’Office de la protection du consommateur is a public
body that is under the jurisdiction of the Minister of Justice.
The OPC protects consumer rights by enforcing laws and regulations
for which it bears responsibility. (T.A.A. sec. 42)
4. False. Table 1.1 shows some of the exceptions to the current
Act and Regulation; the law does not apply in these exceptional
cases.
5. True. The Civil Code of Québec, which governs life in Québec
society, specifically oversees the civil law aspects between customers
and merchants. The Consumer Protection Act also establishes
a fundamental guarantee for all goods and services
offered to consumers.
6. True. The Minister of Justice entrusts the drafting of the Travel
Agents Act and Regulation to the Office de la protection du
Consommateur. If the Minister agrees with the result, the draft
law is submitted for adoption to the National Assembly and the
draft regulation to the Conseil des ministres (cabinet).
7. False. The Small Claims Division of the Court of Québec handles
disputes for $7,000 and less. Other disputes, in which
amounts to more than $7,000 and less than $70,000, are directed
to the Court of Québec, Civil Division. For larger amounts,
the case is submitted to the Superior Court.
8. True. In order to represent the commercial activity involving
the travel industry as faithfully as possible, four of the eight
persons making up the advisory committee come from the industry.
A broader consultation among those involved in the travel
industry and consumer associations may also be conducted.
(T.A.R., sec. 49)
Result: /8
Supplementary readings and exercises
• Civil code of Québec
To access the complete electronic version, please visit the website
and click on “Code civil du Québec”.
• Ministère de la justice du Québec
To learn more about the Ministère de la justice of Québec.
• Office de la protection du consommateur
To learn more about the OPC.
• Société québécoise d’information juridique – Judgements
To learn more about judgements handed down by the various authorities
retating to the travel industry.
• Travel Agent Act (R.S.Q., chapter A-10)
• Consumer Protection Act (R.S.Q., chapter P-40.1)
• Regulation respecting travel agents (R.R.Q., chapter A-10, r. 1)
To access the complete electronic version, please visit the website
and click on “Produits en ligne”, “Lois et règlements”, “Recueil des lois
et des règlements du Québec” and “Liste alphabétique”.
Topic 1 – Dealing with the Laws and the Authorities Concerned • Unauthorized reproduction prohibited 15