Laws and Regulations Applicable to the Travel Industry - Institut de ...

6.2 SUPPLEMENTARY CUSTOMER PROTECTION ..................... 74
6.2.1 Insurance .......................................... 75
6.2.2 Credit cards ........................................ 76
TOPIC 7 — PREPARING THE CUSTOMER’S DEPARTURE .............. 79
7.1 DOCUMENT DELIVERY ...................................... 81
7.1.1 Invoice ............................................ 81
7.1.2 Travel documents ................................... 83
7.2 DISTANCE CONTRACT ...................................... 84
7.3 PRICE CHANGES .......................................... 85
7.4 CANCELLATION ........................................... 86
7.4.1 Force majeure ...................................... 86
7.5 PENALTIES AND OFFENCES .................................. 88
CONCLUSION. ................................................. 93
APPENDIX .................................................... 95
GLOSSARY ................................................... 103
MEDIAGRAPHY. ............................................... 107
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