Laws and Regulations Applicable to the Travel Industry - Institut de ...

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CONTENTS FOREWORDS. ................................................. A WORD FROM THE AUTHORS ................................... TOPIC OUTLINE. ............................................... iii ix xi MODULE 1 — OPERATING A TRAVEL AGENCY: Responsibilities and Obligations. ............................... 1 TOPIC 1 — DEALING WITH LAWS AND AUTHORITIES CONCERNED ..................................... 3 1.1 MINISTÈRE DE LA JUSTICE (Justice Department). ..................................... 5 1.1.1 What is its role? ..................................... 5 1.1.2 What are the most important recent amendments to the Act and Regulation? ........ 7 1.1.3 What is the role of the Civil Code of Quebec in the travel sector? ....................... 8 1.2 OFFICE DE LA PROTECTION DU CONSOMMATEUR ...................................... 8 1.2.1 What is its role? ..................................... 8 1.2.2 What are the laws under its jurisdiction? ............... 11 1.2.3 What is the role of the president of the Office de la protection de consommateur? ......... 12 1.2.4 Travel Agents Advisory Committee. .................... 13 TOPIC 2 — ADMINISTER FUNDS. ................................. 17 2.1 TRUST ACCOUNT .......................................... 18 2.1.1 What is it for? ....................................... 18 2.2 INDIVIDUAL SECURITY. ...................................... 19 2.2.1 Who must provide this security? ....................... 19 2.2.2 How is this security provided? ......................... 20 2.2.3 How much to provide?. .............................. 20 2.3 COMPENSATION FUND ..................................... 22 2.3.1 What is it for? ....................................... 22 2.3.2 Who has to contribute to FICAV? ...................... 22 2.3.3 How much is the contribution?. ....................... 22 2.3.4 What is your role? ................................... 23 2.4 ACCOUNTING ............................................ 23 2.4.1 Bookkeeping ....................................... 23 2.5 PENALTIES AND VIOLATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
TOPIC 3 — OPERATING WITH A LICENCE ......................... 29 3.1 THE ISSUE OF A LICENCE .................................... 30 3.1.1 Who needs a licence?. .............................. 30 3.1.2 Licence classes and costs ........................... 31 3.1.3 First licence ........................................ 33 3.1.4 Licence renewal .................................... 42 3.2 DUPLICATES AND LICENCE TRANSFER ......................... 43 3.3 LICENCE REFUSAL, SUSPENSION OR REVOCATION. .............. 44 3.3.1 Grounds ........................................... 44 3.3.2 Recourses. ......................................... 45 3.3.3 Provisional administration ............................ 45 3.3.4 Penalties and offences. .............................. 45 TOPIC 4 — PRACTICE WITH A CERTIFICATE ....................... 49 4.1 OBTAINING A CERTIFICATE .................................. 50 4.1.1 Who is required to have a certificate?. ................. 50 4.2 REFUSAL, CANCELLATION OR SUSPENSION ..................... 51 4.2.1 Grounds ........................................... 51 4.2.2 Recourse .......................................... 52 4.2.3 Penalties and offences. .............................. 52 4.3 LIABILITY FOR POSSESSION OF A CERTIFICATE. .................. 52 MODULE 2 — DEALING WITH CUSTOMERS: Responsibilities and Obligations. ............................... 55 TOPIC 5 — PUBLICIZE YOUR PRODUCT OR SERVICE ................ 57 5.1 GENERAL RULES TO BE RESPECTED. ........................... 59 5.1.1 Required content ................................... 59 5.1.2 Prohibited Content .................................. 61 5.1.3 Compliant written or printed advertising ............... 63 5.2 INTERNET ADVERTISING ..................................... 66 5.3 LIABILITIES AND OBLIGATIONS. ............................... 66 5.4 PENALTIES AND OFFENCES . ................................. 67 TOPIC 6 — DEALING WITH CUSTOMERS ........................... 69 6.1 OBLIGATIONS AND LIABILITIES OF THE TRAVEL AGENT ............ 70 6.1.1 Choice of service providers. .......................... 73 6.1.2 Assistance ......................................... 73 6.1.3 Information. ........................................ 73 6.1.4 Compliance ....................................... 74 6.1.5 Safety ............................................. 74 vi Laws and Regulations Applicable to the Travel Industry: Textbook for Travel Professionals
Page 1 and 2: Laws and Regulations Applicable to
Page 3 and 4: Laws and Regulations Applicable to
Page 5: SECOND FOREWORD The Office de la pr
Page 10 and 11: A WORD FROM THE AUTHORS This Guide
Page 12 and 13: This topic refers more specifically
Page 14: MODULE I OPERATING A TRAVEL AGENCY:
Page 17 and 18: use of part of the income from the
Page 19 and 20: Figure 1 Structure and Responsibili
Page 21 and 22: Did you know that… According to t
Page 23 and 24: Did you know that… It is the Cour
Page 25 and 26: Do you know… How much time the cu
Page 27 and 28: 1.2.4.2 What is the role of the com
Page 30 and 31: ADMINISTER 2FUNDS At the end of thi
Page 32 and 33: You are authorized to withdraw fund
Page 34 and 35: Individual security amount to provi
Page 36 and 37: Contribution to FICAV Accumulated s
Page 38 and 39: Check list Administration of funds
Page 40: Answers 1. False. The customer has
Page 43 and 44: Test your knowledge True or False 1
Page 45 and 46: Did you know that… An association
Page 47 and 48: Typical example Specimen: Travel Ag
Page 55 and 56: 3.1.4 Licence renewal Do you contin
Page 57 and 58:
The information provided through th
Page 59 and 60:
Check list Licence Penal liability
Page 61 and 62:
Supplementary readings and exercise
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Test your knowledge True or False 1
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Did you know that… … your certi
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Answers 1. False. Since January 1,
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5 This PUBLICIZE YOUR PRODUCT OR SE
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Test your knowledge Based on your c
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Example Conviction for failure to c
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5.1.3 Compliant written or printed
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Typical example Non-compliant adver
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5.4 PENALTIES AND OFFENCES Clients
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DEALING WITH 6CUSTOMERS At the end
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What is an obligation of means or a
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According to case law, the liabilit
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To offset various problems that cou
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Now it’s your turn to assess your
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PREPARING THE CUSTOMER’S 7DEPARTU
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7.1 DOCUMENT DELIVERY 7.1.1 Invoice
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Some websites include useful inform
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7.3 PRICE CHANGES Like every kind o
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Example Natural disaster Eruption o
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Checklist Billing Penal liability C
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To conclude the sale in the absence
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APPENDIX
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APPENDIX 1 (con’d)
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APPENDIX 2 (con’d) Travel Counsel
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APPENDIX 3 (con’d) Answers - Exer
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Debtor: Person who is required to f
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Travel agent: A person, partnership
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Laws and Regulations Applicable to
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