Laws and Regulations Applicable to the Travel Industry - Institut de ...

appoint a provisional administrator to administer or terminate current
business at an agency not meeting the conditions of the Act or Regulation
(e.g. a travel agent going bankrupt) or that jeopardizes customers rights
(e.g. an agent ceasing to make payments to his supplier because of a trust
account is in deficitary position).
Summary of the main responsibilities of the president of the Office
Issue, suspend, cancel, refuse to issue or renew a licence.
Table 1.3
Authorize, or not, a request for a licence transfer or duplicate.
Issue, suspend, cancel, refuse to issue or renew a travel counsellor certificate.
Manage funds of the individual security (if the money is not submitted in the form
of a security policy) and of FICAV, as trustee.
Use, if he so decides, the investment income of the Fund to finance information
and education programs intended for travel consumers.
Appoint, where necessary, a provisional administrator for a travel agent.
Under the responsibility of the provisional administrator, appointed
by the president:
Reimburse the customer (for whom a service has been paid but not provided
resulting from the halt in agency activities).
Compensate the customer (in the case of a final court judgment in favour of the
customer, on condition that the action was filed within three years following the issue
of a contract with an agency).
Pay, with money from the Fund, the required amount ensuring the immediate departure or
repatriation of a customer.
1.2.4 Travel Agents Advisory Committee
1.2.4.1 Who are the members of the committee?
In order to represent the commercial activity involved in the travel industry
as faithfully as possible, the Regulation respecting Travel Agents provides
for the creation of travel agent advisory committee. In addition to the president
of the OPC, the committee has eight members appointed by the
Minister of Justice for a defined period of time: four persons representing
the travel industry, two consumer representatives and finally two government
representatives. The president of the OPC chairs the committee but
can designate a substitute.
Topic 1 – Dealing with the Laws and the Authorities Concerned • Unauthorized reproduction prohibited 13