Laws and Regulations Applicable to the Travel Industry - Institut de ...

More documents

Recommendations

Info

Individual security amount to provide for obtaining a GENERAL LICENCE on the basis of turnover 1 Turnover First anniversary Second anniversary Third anniversary Table 2.1 Fourth anniversary and subsequent Up to $1 million $25,000 $25,000 $25,000 $25,000 Up to $2 million $40,000 $35,000 $30,000 $25,000 Up to $3 million $55,000 $45,000 $40,000 $30,000 Did you know that… It is in a traveler’s interest to reserve through a licenced travel agency in Québec, Ontario or British Columbia. In Québec, if a problem arises, the licence assures the traveler of being compensated or reimbursed from the travel agent’s trust account, the individual security and, if necessary, FICAV. Up to $4 million $70,000 $60,000 $50,000 $40,000 Up to $5 million $90,000 $75,000 $60,000 $50,000 Up to $6 million $105,000 $90,000 $70,000 $60,000 Up to $7 million $115,000 $100,000 $80,000 $70,000 Up to $8 million $125,000 $115,000 $90,000 $80,000 Up to $9 million $135,000 $125,000 $100,000 $90,000 Up to $10 million $150,000 $140,000 $110,000 $100,000 Up to $11 million $160,000 $150,000 $120,000 $110,000 Up to $12 million $170,000 $160,000 $130,000 $120,000 Up to $13 million $180,000 $170,000 $140,000 $130,000 Up to $14 million $190,000 $180,000 $150,000 $140,000 Up to $15 million $200,000 $190,000 $160,000 $150,000 Up to $16 million $225,000 $200,000 $180,000 $160,000 Up to $17 million $225,000 $215,000 $200,000 $170,000 Up to $18 million $225,000 $225,000 $215,000 $180,000 Up to $19 million $225,000 $225,000 $225,000 $200,000 Up to $20 million $225,000 $225,000 $225,000 $215,000 More than $20 million $225,000 $225,000 $225,000 $225,000 1 Upon renewal of a General Licence, if the security is paid out using cash or bonds, only the difference between the security already provided and the amount of the new security must be paid. If you do not provide an individual security policy, the amount shown must be provided in cash, cheque, postal money order or bank draft. The President of the OPC then deposits this amount in a trust account with a financial institution or the Caisse de dépôt et placement du Québec. The amounts accumulated in this account may be placed in investments deemed sound as defined in the Civil Code of Québec. The income from this investment is paid to the trust and used for such purposes as management fees. Topic 2 – Administer Funds • Unauthorized reproduction prohibited 21
Did you know that… “…the Office de la protection du consommateur participated for the first time in the Vacation and Recreation Fair held at the Centre de foires d’ExpoCité in Québec City from April 15 to 17, 2011. OPC representatives were on site to answer questions and give information about FICAV (…)” Each year, the OPC is allowed to use $250,000 or 5% of the investment income from FICAV, whichever is less, to organize information and education activities for consumers. 2.3 COMPENSATION FUND 2.3.1 What is it for? Customers benefit from another source of protection. The law provides that FICAV (the Compensation Fund for Customers of Travel Agents) is made available to compensate or reimburse customers in cases where a travel agent’s individual security is inadequate or the product supplier fails to provide the customer with the expected service, provided that the travel agent is not at fault. It is also used to pay administrative fees and expenses of the provisional administrator, the person appointed to look after customer accounts in the event of an agency closure. Consequently, Mrs. Fairbrother will be reimbursed or compensated by FICAV if the Fancyfree Agency Inc. has exhausted its individual security. 2.3.2 Who has to contribute to FICAV? Contributions to the Compensation Fund for Customers of Travel Agents (FICAV) are made by travel agency customers, and are mandatory. You are the only party responsible for collecting the required FICAV contributions amounts from customers. There is just one exception; although diplomats and diplomatic personnel have to pay the FICAV contribution, you may notify them on their eligibility for a refund upon request. Applications are submitted to the OPC through the Quebec Minister of International Relations. Of course, anyone obtaining such a reimbursement will not be eligible for FICAV benefits. 2.3.3 How much is the contribution? Your customer pays a percentage of the pre-tax cost of tourist products purchased through your agency as a contribution to FICAV. The calculation does not include service fees, travel insurance or travel accessories (e.g. purchase of tourist maps, travel guides, etc.). Consequently, Fancyfree Agency Inc. charged Mrs. Fairbrother $15.43 in tourist services for FICAV. Table 2 indicates the amounts and contribution percentages based on accumulated surpluses in the Fund as at March 31 of each year. 22 22 Laws and Regulations Applicable to the Travel Industry: Textbook for Travel Professionals
Page 1 and 2: Laws and Regulations Applicable to
Page 3 and 4: Laws and Regulations Applicable to
Page 5 and 6: SECOND FOREWORD The Office de la pr
Page 7 and 8: TOPIC 3 — OPERATING WITH A LICENC
Page 10 and 11: A WORD FROM THE AUTHORS This Guide
Page 12 and 13: This topic refers more specifically
Page 14: MODULE I OPERATING A TRAVEL AGENCY:
Page 17 and 18: use of part of the income from the
Page 19 and 20: Figure 1 Structure and Responsibili
Page 21 and 22: Did you know that… According to t
Page 23 and 24: Did you know that… It is the Cour
Page 25 and 26: Do you know… How much time the cu
Page 27 and 28: 1.2.4.2 What is the role of the com
Page 30 and 31: ADMINISTER 2FUNDS At the end of thi
Page 32 and 33: You are authorized to withdraw fund
Page 36 and 37: Contribution to FICAV Accumulated s
Page 38 and 39: Check list Administration of funds
Page 40: Answers 1. False. The customer has
Page 43 and 44: Test your knowledge True or False 1
Page 45 and 46: Did you know that… An association
Page 47 and 48: Typical example Specimen: Travel Ag
Page 55 and 56: 3.1.4 Licence renewal Do you contin
Page 57 and 58: The information provided through th
Page 59 and 60: Check list Licence Penal liability
Page 61 and 62: Supplementary readings and exercise
Page 63 and 64: Test your knowledge True or False 1
Page 65 and 66: Did you know that… … your certi
Page 67 and 68: Answers 1. False. Since January 1,
Page 70 and 71: 5 This PUBLICIZE YOUR PRODUCT OR SE
Page 72 and 73: Test your knowledge Based on your c
Page 74 and 75: Example Conviction for failure to c
Page 76 and 77: 5.1.3 Compliant written or printed
Page 78 and 79: Typical example Non-compliant adver
Page 80 and 81: 5.4 PENALTIES AND OFFENCES Clients
Page 82 and 83: DEALING WITH 6CUSTOMERS At the end
Page 84 and 85:
What is an obligation of means or a
Page 86 and 87:
According to case law, the liabilit
Page 88 and 89:
To offset various problems that cou
Page 90 and 91:
Now it’s your turn to assess your
Page 92 and 93:
PREPARING THE CUSTOMER’S 7DEPARTU
Page 94 and 95:
7.1 DOCUMENT DELIVERY 7.1.1 Invoice
Page 96 and 97:
Some websites include useful inform
Page 98 and 99:
7.3 PRICE CHANGES Like every kind o
Page 100 and 101:
Example Natural disaster Eruption o
Page 102 and 103:
Checklist Billing Penal liability C
Page 104:
To conclude the sale in the absence
Page 108 and 109:
APPENDIX
Page 110 and 111:
APPENDIX 1 (con’d)
Page 112 and 113:
APPENDIX 2 (con’d) Travel Counsel
Page 114:
APPENDIX 3 (con’d) Answers - Exer
Page 117 and 118:
Debtor: Person who is required to f
Page 119 and 120:
Travel agent: A person, partnership
Page 121:
Laws and Regulations Applicable to
show all

Laws and Regulations Applicable to the Travel Industry - Institut de ...

Create successful ePaper yourself

Delete template?

Save as template?