Tip - Oceanwide.com

User Guide 

Product Design 

Version 2.2.1

Table of Contents 

Bridge User Guide - Table of Contents 

1 

TABLE OF CONTENTS ....................................................................................... 1 

INTRODUCTION ................................................................................................... 4 

Guide ........................................................................................................................ 4 

PRODUCTS .......................................................................................................... 5 

Creating a New Product ...................................................................................................... 5 

Viewing and Modifying a Product ....................................................................................... 7 

Deactivating a Product ........................................................................................................ 8 

PREMIUM TYPES .............................................................................................. 10 

Creating a New Premium Type ......................................................................................... 10 

Viewing and Modifying a Premium Type .......................................................................... 12 

Deactivating a Premium Type ........................................................................................... 13 

LOOKUP TABLES ............................................................................................. 14 

Preparing the Lookup File ................................................................................................. 14 

Uploading Lookup Tables ................................................................................................. 15 

Viewing and Modifying Lookup Tables and Versions ....................................................... 18 

Deactivating a Lookup Table ............................................................................................ 19 

Deleting a Lookup Table Version ...................................................................................... 20 

OPTION LISTS ................................................................................................... 22 

Creating a New Option List ............................................................................................... 22 

Viewing and Modifying an Option List ............................................................................... 27 

Deactivating an Option List ............................................................................................... 28 

WORKFLOW CONFIGURATIONS ..................................................................... 30 

Managing Fields .................................................................................................... 31 

Creating a New Field ........................................................................................................ 31 

Setting Default Values for Rich Text Fields ...................................................................... 41 

Viewing and Modifying a Field .......................................................................................... 42 

Deactivating a Field .......................................................................................................... 44 

Version 2.2.1 Bridge User Guide Product Design


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Managing Panels ................................................................................................... 45 

Creating a New Panel ....................................................................................................... 45 

Viewing and Modifying a Panel ......................................................................................... 56 

Deactivating a Panel ......................................................................................................... 57 

Copying a Panel ................................................................................................................ 58 

Managing Screens ................................................................................................. 60 

Creating a New Screen ..................................................................................................... 60 

Viewing and Modifying a Screen....................................................................................... 63 

Previewing a Screen ......................................................................................................... 65 

Deactivating a Screen ....................................................................................................... 66 

Managing Workflows ............................................................................................. 67 

Creating a New Workflow ................................................................................................. 67 

Viewing and Modifying a Workflow ................................................................................... 75 

Publishing a Workflow ....................................................................................................... 77 

Deactivating a Workflow ................................................................................................... 78 

ADDITIONAL RESOURCES .............................................................................. 79 

Managing Clauses ................................................................................................. 80 

Creating a New Clause ..................................................................................................... 80 

Viewing and Modifying a Clause ....................................................................................... 82 

Deactivating a Clause ....................................................................................................... 83 

Managing Triggers................................................................................................. 85 

Creating a New Trigger ..................................................................................................... 85 

Viewing and Modifying a Trigger....................................................................................... 90 

Deactivating a Trigger ....................................................................................................... 92 

Managing Email Templates ................................................................................... 93 

Creating a New Email Template ....................................................................................... 93 

Viewing and Modifying an Email Template ....................................................................... 95 

Deactivating an Email Template ....................................................................................... 96 

Managing Document Templates ........................................................................... 98 

Uploading a New Document Template ............................................................................. 98 

Viewing and Modifying a Document Template ................................................................. 99 

Deactivating a Document Template ................................................................................ 101 

EXPORT / IMPORT .......................................................................................... 103 

Download Word Ribbon .................................................................................................. 103 



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MASTER COVERS ........................................................................................... 105 

APPENDICES ................................................................................................... 106 

Appendix A - Email Syntax ................................................................................. 106 

Workflow and System Placeholders ............................................................................... 106 

Tables ............................................................................................................................. 106 

Triggers ........................................................................................................................... 107 

Placeholders List ............................................................................................................. 108 

Appendix B - Advanced Trigger Design ............................................................. 114 

Mixing And and Or .......................................................................................................... 114 


Introduction 

Bridge User Guide - Introduction 

4 

Welcome to the Bridge insurance access portal. The system provides a full workflow, from the administration of products and 

coverage, to the submission and management of individual policies. 

Access to all features, options, and data are controlled by the settings in your user account. This guide is for users with product 

management rights, covering the creation and management of products, workflows, and resources to be used in the submission 

process. 

This guide assumes the user is familiar with the general functions of the system. For instructions on logging in and using common 

features throughout the system, see the User Guide - Introduction document. 

Guide 

Click a link to jump to the appropriate section. 

Products 

Premium Types 

Option Lists 

Workflow Configurations 

Additional Resources 

Export / Import 

Creating products in the system, used to group and categorize submissions. 

Creating premium types in the system, used to group related premium calculations. 

Creating lists of options for use throughout the system. 

Creating fields, panels, screens, and workflows for entering submissions. 

Creating other resources used in the setup of master covers. 

Downloading the Word Ribbon for use in creating document templates. 


Products 

Bridge User Guide - Products 

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A Product is used to set options for all master covers assigned to that product. It is also used to group master covers for reporting 

purposes. 

Creating a New Product 

1. In the main menu, select Product Design, then select Products. A list of all available products is displayed. 

 

Tip: By default, only Active products will be displayed. Clear the filter in the Status column to view all products. 

2. Click Create. The Product Management page opens. 

3. Fill in the necessary information. 



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Name 

Code 

Description 

Primary Premium 

Product Group 

Line of Business 

Enter the name of the product. This is the internal name, used to select this product when creating 

or editing a master cover. 

This is an internal reference name which will be generated by the system when the product is saved. 

Enter a description of the product. 

Select a Premium Type to be used as the primary premium for use in reports. For information on 

creating premium types, click here. 

Select a Product Group. The available options are defined by an internal list, and can be used for 

reporting purposes. 

Select a Line of Business from the list of industry presets. 

4. Click Add to save the product but remain on the page, click Add & Close to save the product and return to the product list, or 

click Close to return to the product list without saving the product. 



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Viewing and Modifying a Product 


 


2. Click a link in the Name column to view the product details. If there are a large number of available products, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate product. 

3. See the section on Creating a New Product for a detailed description of the fields. All fields may be edited, if necessary. 



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Active 

Created By 

Last Modified By 

Marks the product as active and available for use. If unchecked, the product will remain linked to 

any existing master covers, but cannot be used for new master covers. 

Identifies the date and time the product was created, and the user who created it. 

Identifies the last date and time the product was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the product list, or click 

Close to return to the product list without saving any changes. 

Deactivating a Product 

Once created, a product cannot be deleted. It can be deactivated, which leaves it linked to any existing master covers, but prevents 

it from being used for new master covers. 


 




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2. Locate the product or products to be deactivated. If there are a large number of available products, see the section on Using 

Grids in the User Guide - Introduction document for help on finding the appropriate products. 

3. Check the boxes for all products to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected products will be deactivated. If the product 

list is still defaulted to only show active products, they will disappear from the list. 

 

Tip: Individual products can also be deactivated or reactivated directly through the product record. See the section on 

Viewing and Modifying a Product for details. 


Premium Types 

Bridge User Guide - Premium Types 

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Multiple premium types can be defined to separate charges and premiums into as few or as many categories as you like. 

Every rate and charge defined in the master cover will be assigned to a premium type, enabling detailed tracking, reporting, and 

invoicing. 

Creating a New Premium Type 

1. In the main menu, select Product Design, then select Premium Types. A list of all available premium types is displayed. 

 

Tip: By default, only Active premium types will be displayed. Clear the filter in the Status column to view all premium 

types. 

2. Click Create. The Premium Type Management page opens. 




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Name 

Code 

Description 


Product 

Enter the name of the premium type. This name is what will appear in the submission form and 

billing screens, as well as being used to select this premium type during setup. 

This is an internal reference name which will be generated by the system when the premium type is 

saved. 

Enter a description of this premium type. 

Select a Line of Business from the list of industry presets, or select All to make the premium type 

available to all lines. 

Select an available product, or select All to make the premium type available to all products. 

4. Click Add to save the premium type but remain on the page, click Add & Close to save the premium type and return to the 

premium type list, or click Close to return to the premium type list without saving the premium type. 



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Viewing and Modifying a Premium Type 


 


types. 

2. Click a link in the Name column to view the premium type details. If there are a large number of available premium types, see 

the section on Using Grids in the User Guide - Introduction document for help on finding the appropriate premium type. 

3. See the section on Creating a New Premium Type for a detailed description of the fields. All fields may be edited, if necessary. 

Active 

Created By 


Marks the premium type as active and available for use. If unchecked, the premium type will remain 

linked to any master covers, but cannot be used for new master covers. 

Identifies the date and time the premium type was created, and the user who created it. 

Identifies the last date and time the premium type was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the premium type list, or click 

Close to return to the premium type list without saving any changes. 



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Deactivating a Premium Type 

Once created, a premium type cannot be deleted. It can be deactivated, which leaves it linked to any existing products, but 

prevents it from being used for new products. 


 


types. 

2. Locate the premium type or types to be deactivated. If there are a large number of available premium types, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate premium types. 

3. Check the boxes for all premium types to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected premium types will be deactivated. If the 

premium type list is still defaulted to only show active premium types, they will disappear from the list. 

 

Tip: Individual premium types can also be deactivated or reactivated directly through the premium type record. See the 

section on Viewing and Modifying a Premium Type for details. 


Lookup Tables 

Bridge User Guide - Lookup Tables 

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Lookup tables are custom Excel files containing a list of values and all of the conditions required for each value. Once a table has been 

uploaded to the system, the $Lookup() function can be used in a calculated field to gather the conditions from the submission form and 

find the appropriate value from the table. 

For details about the $Lookup() function, please see the Bridge 2.2.1 - User Guide - Calculated Fields document. 

Preparing the Lookup File 

1. Create a new Excel file or modify an existing file that has all of the table information. 

The first row must be the header, with column names for the value and each condition. Note that the word "column" must not be 

used in the header name. The system supports up to 10 conditions, for a total of 11 columns (last column is K). 

The first column must be the value, and cannot contain opening or closing brackets ( ) or the dollar sign $. 

The remaining columns contain the conditions in the order they are used in the $Lookup() function. The maximum length for 

any value or condition is 80 characters. The system supports up to 65,536 rows, including the header. 

2. Once the table is complete, save the file as Excel 97-2003 Workbook (*.xls). Files of type .xlsx are not supported. Any valid 

file name can be used. 



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Uploading Lookup Tables 

1. In the main menu, select Product Design, then select Lookup Tables. A list of all available tables is displayed. 

2. Click Create. The Lookup Table Management page opens. 


Name 

Enter the name of the table. This is the internal name, used to identify the table in the lookup tables 

list. 



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Code 

Description 

Enter a unique code for the table. This code is used in the $Lookup() function to identify the table. 

Enter a description of the table. 

4. Click Add to save the lookup table but remain on the page, click Add & Close to save the lookup table and return to the table 

list, or click Close to return to the table list without saving the lookup table. 

Once the lookup table is saved, the Versions and Status panels become available. 

Each lookup table can have multiple versions, effective within a specific period. When a lookup is performed, the Effective 

Date of the transaction determines which table version is used. If more than one table is in effect for the date, the most 

recently created version is used. 

Active 

Created By 


Marks the table as active and available for use. If unchecked, any lookups on this table will return no 

results. 

Identifies the date and time the lookup table was created, and the user who created it. 

Identifies the last date and time the lookup table was changed, and the user who made the changes. 

5. Click Add Version. The Lookup Table Version window opens. 



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Description 

Effective Date 

Valid Until Date 

Select File 

Enter a description for this version of the table. 

Enter the date that this table version comes into effect, or select the date from the calendar lookup. 

Enter the date of the last day this table version is in effect, or select the date from the calendar lookup. If 

no date is provided, the table is valid indefinitely. 

Click the Browse button to open a standard file browser window. Locate and select the appropriate file, 

and the file name and path appear in the field. This field and the Browse button are not shown when 

viewing a saved 

7. Click Save & New to save the table version and clear the form to add a new version, click Save & Close to save the table 

version and close the window, or click Close to close the window without saving the table version. 

Once the table version is saved, the Status panel becomes available at the bottom of the window. 



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Created By 


Identifies the date and time the table version was created, and the user who created it. 

Identifies the last date and time the table version was changed, and the user who made the changes. 

8. To add additional table versions, repeat steps 5 to 7. 

 

Tip: The table version should contain the same number of conditions as used in the $Lookup() function. If the function 

includes more conditions than exist in the table, the function does not return any value. If the table includes more conditions 

than are used in the function, the function returns the first value that matches the conditions. If it is necessary to change the 

number of conditions used in a lookup, while maintaining compatibility with previous versions, there are some options. 

 

 

If conditions are being added, the older table versions can be modified to include the new condition columns with 

values that will always be included, and then be added in place of the original tables. If conditions are being 

removed, the new version can include the extra condition columns. 

The $If() function can be used to adjust the $Lookup() conditions to find the correct table version, or even a different 

lookup table entirely. 

9. Click Save to save the lookup table but remain on the page, click Save & Close to save the lookup table and return to the table 

list, or click Close to return to the table list without saving the lookup table. 

Viewing and Modifying Lookup Tables and Versions 


2. Click a link in the Name column to view the table details. If there are a large number of available tables, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate table. 



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3. See the section on Uploading Lookup Tables for a detailed description of the fields. Some options can be edited, and others are 

grayed out and cannot be changed. 

4. In the Versions table, click a Download link to open or save a copy of that table file. Click a link in the Effective Date column to 

view the version details. 

 

Tip: The file attached to a version record cannot be changed. To replace an existing file, delete the original table version 

and attach the new version with the same settings. 

5. When viewing a Lookup Table Version window, click Save to save any changes and keep the window open, click Save & 

Close to save and close the window, or click Close to close the window without saving any changes. 

6. When viewing the Lookup Table Management page, click Save to save any changes and remain on the page, click Save & 

Close to save and return to the table list, or click Close to return to the table list without saving any changes. 

Deactivating a Lookup Table 

Once created, a lookup table cannot be deleted. It can be deactivated, which prevents it from being used for new lookups. 

Individual table versions can be deleted. 


2. Locate the table or tables to be deactivated. If there are a large number of available tables, see the section on Using Grids in 

the User Guide - Introduction document for help on finding the appropriate tables. 



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3. Check the boxes for all tables to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected tables will be deactivated. If the list is still 

defaulted to only show active tables, they will disappear from the list. 

 

Tip: Individual lookup tables can also be deactivated or reactivated directly through the table record. See the section on 

Viewing and Modifying Lookup Tables and Versions for details. 

Deleting a Lookup Table Version 

While a lookup table cannot be deleted, individual table versions can be. 


2. Click a link in the Name column to view the table details. If there are a large number of available tables, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate table. 



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3. In the Versions list, click a link in the Effective Date column to view the version details. 

4. Click Delete, then confirm the deletion when prompted to do so. The version is deleted and the window is closed. 


Option Lists 

Bridge User Guide - Option Lists 

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Certain types of field on the submission form provide multiple options. An option list is created and can then be selected during the 

creation of the field. Other option lists are used to define available choices within the system, and can be attached to master covers. 

Creating a New Option List 

1. In the main menu, select Product Design, then select Option Lists. A table of all available option lists is displayed. 

 

Tip: By default, only Active lists will be displayed. Clear the filter in the Status column to view all lists. 

2. Click Create. The Option List Management page opens. 




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Name 

Description 


System Library 

Correlated 

Parent Field 

Enter the name of the list. This is the internal name, used to select this list when assigning it to a 

field. This name will not appear on the form itself. 

Enter a description of the list. 

Select a Line of Business from the list of industry presets, or select All to make the list available to all 

lines. 

Check this box to make the list available for use in other submission forms. 

Correlated fields cause the selection of any option in the parent field to define the available options in 

the child field. 

Check the Correlated checkbox if this field will be used as the parent or child. 

This option is only available for certain types of list. Select the appropriate options in the Data 

Source Properties panel (below) before defining a correlation. 

If this field is to be a child field in a correlated pairing, select the parent field from this list. 



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Type 

Select the source of the list information. 

Static All items in the list will need to be added in the Option List Items grid below. 

 

Existing 

Resource 

Resource Type 

The list will be selected from an internal data table, and can be customized in the Option List 

Items section below. 

Select the specific type of data to be included in the list. 

Custom Available when Static is selected as the Type. This option should be selected for general-use 

lists. Lists of this type can be correlated. 

Attachment Type Available when Static is selected as the Type. When attached to a master cover, this list will 

define the choices available for attachment types under that master cover. 

Note Type Available when Static is selected as the Type. When attached to a master cover, this list 

will define the choices available for note types under that master cover. 

Limit Type Available when Static is selected as the Type. When attached to a master cover, this list will 

define the choices available for limit types under that master cover. 

Deductible Type Available when Static is selected as the Type. When attached to a master cover, this list 

will define the choices available for deductible types under that master cover. 

 

 

Lost Quote 

Reason 

Reinstatement 

Reason 

Available when Static is selected as the Type. When attached to a master cover, this list will 

define the choices available when marking a quote as Lost. 

Available when Static is selected as the Type. When attached to a master cover, this list 

will define the choices available when reinstating a cancelled policy. 

Country Available when Existing Resource is selected as the Type. This populates the list with all 

countries registered in the system. The final list can be customized in the Option List Items 

section. 



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State Available when Existing Resource is selected as the Type. This populates the list with all states 

and provinces registered in the system. The final list can be customized in the Option List Items 

section. Lists of this type can be correlated. 

Currency Available when Existing Resource is selected as the Type. This populates the list with all 

currencies registered in the system. The final list can be customized in the Option List Items 

section. Lists of this type can be correlated. 

This version of the Option List Items section is used when Static is selected as the field Type. Each item to be included in 

the list must be entered individually. 

a) Click in the field marked Please click here to add new row. 

b) Enter the Label of the list item. This is the text that will appear in the list in the submission form. 

c) The Code field(s) will be generated by the system when the option list is saved. 

d) Enter a Sequence number. This will determine the item's position in the list, with lower numbers appearing first. 

 

Tip: It is advisable to leave gaps between the sequence numbers, such as 5, 10, 15. This allows new items to be 

added to the list at a later date, inserted between existing items. Otherwise, the sequence numbers of existing items 

will need to be changed to allow for the new addition. 

e) If the list is correlated, the Parent Option column will be included. For each item in the list, select an associated 

option from the chosen Parent Field. 

f) Press the Tab key from the Sequence field or click outside the table to add the item to the list. The item will be 

highlighted in yellow to indicate that it has not been accepted yet. 



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g) Repeat steps a to f to add additional list items. 

h) Once all items have been added, right-click inside the table and select Accept All Changes. This will save the current 

table. 

This version of the Option List Items section is used when Existing Resource is selected as the field Type. 

Depending on the chosen Resource Type, one or more items may be available in the list. Select which items will be 

Included or Excluded. 

Use the double right arrow to add all items to the Included list. 

Use the double left arrow to remove all items from the Included list. 

Select one or more items in the Excluded list, and click the right arrow to add them to the Included list. 

Select one or more items in the Included list, and click the left arrow to remove them from the Included list. 

Use the up and down arrows to the right of the Included list to change the order of the included items. 

 

Tip: To select and move several items at once, select one item then hold the Shift key and select another item to 

select all items in between, or hold the Ctrl key to select individual items. 

4. Click Add to save the option list but remain on the page, click Add & Close to save the option list and return to the option list 

table, or click Close to return to the option list table without saving the option list. 



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Viewing and Modifying an Option List 


 


2. Click a link in the Name column to view the list details. If there are a large number of available lists, see the section on Using 

Grids in the User Guide - Introduction document for help on finding the appropriate list. 

3. See the section on Creating a New Option List for a detailed description of the fields. Some options can be edited, and others 

are grayed out and cannot be changed. 

To remove list items, right-click on the item in the table, and select Delete. The item will be marked in red, and will be removed 

when the list is saved. 



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Active 

Created By 


Marks the option list as active and available for use. If unchecked, the list will remain linked to any 

existing forms, but cannot be attached to new fields. 

Identifies the date and time the option list was created, and the user who created it. 

Identifies the last date and time the option list was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the option list table, or click 

Close to return to the option list table without saving any changes. 

Deactivating an Option List 

Once created, an option list cannot be deleted. It can be deactivated, which leaves it linked to any existing forms, but prevents it 

from being used for new fields. 




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2. Locate the list or lists to be deactivated. If there are a large number of available lists, see the section on Using Grids in the 

User Guide - Introduction document for help on finding the appropriate lists. 

3. Check the boxes for all lists to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected lists will be deactivated. If the table is still 

defaulted to only show active lists, they will disappear from the table. 

 

Tip: Individual option lists can also be deactivated or reactivated directly through the list record. See the section on 

Viewing and Modifying an Option List for details. 


Workflow Configurations 

Bridge User Guide - Workflow Configurations 

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The Bridge system allows the submission process to be completely built and customized to the exact needs of the licensee. Different 

products can have similar workflows, with just a few minor differences, or follow entirely unique paths, all within the same system. 

A workflow is built in stages. Fields are created and grouped into panels, panels are assembled into screens, and screens are 

assigned to workflows. Workflows are divided into steps, with one or more screens per step. 

When a new workflow is created, or when changes are made to an existing workflow, it must then be Published to make the workflow 

or changes available for use. This allows extensive changes to be made to a workflow without interrupting live users, then applying all 

changes in one action. 

Managing Fields 

Managing Panels 

Managing Screens 

Managing Workflows 

Creating individual fields to be included in the workflow. 

Defining panels to group one or more related fields. 

Defining screens to assemble various panels in a workflow. 

Assembling screens into steps, forming the final workflow. 



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Managing Fields 

Individual fields are one of the most basic components of the workflow, each one capturing an element of the submission information. 

Creating a New Field 

1. In the main menu, select Product Design, then select Workflow Configurations, then Fields. A list of all available fields is 

displayed. 

 

Tip: By default, only Active fields will be displayed. Clear the filter in the Status column to view all fields. 

2. Click Create. The Field Management page opens. 




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Name 

Code 

External Code 

Control Type 

Enter the name of the field. This is the internal name, used to select this field when connecting 

it to other elements of the form. This name will not appear on the form itself. 

This is an internal reference name which will be generated by the system when the field is 

saved. 

This field is used for integration between Bridge and external systems. For integration with the 

Genoa system, this code should match the Client Code field in the related custom field (EDF) 

in Genoa. 

The code should not include spaces. Any spaces will be removed when the field is saved. 

In addition, special characters other than underscore ( _ ) should be avoided. 

Select the type of field. 

Checkbox A single checkbox, that can be checked or unchecked. 



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Checkbox Group A group of two or more checkboxes, arranged horizontally, where each one can be checked or 

unchecked. 

Date Picker A field where the date can be entered manually, or selected from a calendar lookup. 

Drop Down A drop down list, where only one option can be selected. 

 

Include Exclude 

List 

Creates two fields with controls to move items between the Include and Exclude sides. 

Label This option displays the text entered in the Default field, and cannot be changed by the user. 

This can be used to insert additional information into the form. Text must be entered in the 

Default field, and will wrap around according to the selected Size. 



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Multi Select A list of checkboxes, arranged vertically, allowing one or more items to be checked. 

Radio Buttons A group of two or more options, where only one can be selected. 

Note: The vertical or horizontal orientation can be selected with the Layout option further 

down in the panel. 

Rich Text A large text-entry field with formatting tools to display and produce rich text content. 

Formatting in these fields will be maintained when the data is pulled into generated documents. 

Text Area A multi-line box used for blocks of simple text. 

Textbox A single-line field for simple text. 



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Textbox (Decimal) Used for numerical values that may include decimals. If a Rounding Precision (see below) is 

not specified, the field will default to two decimal points. 

Textbox (Email) A single-line field for one or more email addresses. Multiple addresses should be separated by 

commas. The system will validate that all addresses are properly formatted. 

Textbox (Integer) Used for numerical values, but only accepts whole numbers. 

Option Lists 

Size 

 

For control types that include multiple options, select the list of options to be available. The 

option list should be created first. See the Option Lists section for details. 

Select the size of the field. This can be applied to the Label, Text Area, Text Box, Textbox 

(Decimal), Textbox (Email), and Textbox (Integer) control types. 

Note: Small size is not supported for Text Area and Textbox (Email), and Large size is not 

supported for Textbox (Decimal) and Textbox (Integer). 

Small The field will be 124 pixels wide, including any scrollbars. 

Medium The field will be 274 pixels wide, including any scrollbars. 

Large The field will be 399 pixels wide, including any scrollbars. 

Page Width This option is currently inactive. 

Height 

For multi-line fields, this selects the height of the box. This can be applied to the Include 

Exclude List, Rich Text, and Text Area control types, and the exact height varies for each. 



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Short For Include Exclude List fields, the height will be 135 pixels, including the scrollbars and 

labels. 

For Rich Text fields, the height will be 288 pixels, including the header and tool box. 

For Text Area fields (displayed below), the height will be 56 pixels. 

Medium For Include Exclude List fields, the height will be 255 pixels, including the scrollbars and 

labels. 



Tall For Include Exclude List fields, the height will be 495 pixels, including the scrollbars and 

labels. 





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Layout 

Available when the Radio Buttons option is selected for the Control Type. This selects if the 

options are displayed in a Horizontal or Vertical arrangement. The horizontal arrangement 

conserves space in the form, while the vertical arrangement allows for longer descriptions. 

Fixed Height when 

Read-Only 

Hide Thousands 

Separator 


Available when the Rich Text option is selected for the Control Type. This controls how the 

field is displayed when in read-only mode (either as a default setting or due to a field override 

rule). 

When checked, the field will always display at the height selected above. A scrollbar will be 

available if the content exceeds the size of the field. 

When unchecked, the field height will shrink or expand to match the content of the field. 

Available when the Textbox (Integer) option is selected for the Control Type. This prevents 

the thousands separator from being shown in the displayed value, while maintaining the 

validation to ensure the value does not contain decimals or other characters. This is useful for 

displaying serial numbers or the year. 

Select a Line of Business from the list of industry presets, or select All to make the field 




38 


Correlated 

Parent Field 

This option is currently inactive. 

Correlated fields cause the selection of any option in the parent field to define the available 

options in the child field. 

Check the Correlated checkbox if this field will be used as the parent or child. 

If this field is to be a child field in a correlated pairing, select the parent field from this list. 

ACORD Field 

This feature is currently not in use. 

Label Text 

Enter the label that will appear next to the field in the submission form. 

Help Text Enter the help text that will be shown when the user clicks on the Help icon next to the field. 

If no help text is provided, the Help icon will not be shown. 



39 

Required 

Read-Only 

Hidden 

Rate Driver 

If checked, the user will need to complete the field before they can submit the form for a 

quote. The form can be saved without required fields, but cannot be quoted. 

If checked, the field will display its current or default value, and cannot be changed. Rules 

can be defined to override this behavior based on user type or certain circumstances. 

If checked, the field will not be displayed on the submission form. Rules can be defined to 

override this behavior based on user type or certain circumstances. 

If checked, the field can be selected when setting up rates calculations. This option is only 

available for numeric fields. 



40 

Available for Triggers 

Available for Reports 

Maximum Length 

Rounding Precision 

Scale 

Calculated 

Calculated Field Formula 

If checked, the field can be selected when setting up a trigger. 

If checked, this field will be available for use in reports (such as Cognos). 

This value defines the maximum number of characters that can be entered in the field. 

When a user is entering information, the cursor will stop at the set number of characters. If 

pasting information into the field, only the set number of characters will be pasted. This 

option will only function for TextBox and Textbox (Email) control types. 

This value defines the number of decimal spaces permitted in the field. If a user attempts to 

enter a value with too many decimal spaces, an error message will ask that they correct the 

value. 

This option is currently inactive. 

If checked, the value of the field will be calculated from other fields instead of taking user 

input directly. 

If Calculated has been checked, the formula should be entered in this field. Please see the 

supplementary guide “Calculated Field Reference Guide” for detailed instructions on 

preparing formulas. 

Default 

If the field should contain a default value, enter it here. 

When viewing settings for a Rich Text Field type, the Default box will have additional functionality. 

Please see the Setting Default Values for Rich Text Fields section below. 



41 

Initial Value on Renew 

Select whether the contents of this field will be copied when creating a Renewal 

transaction. 

Source Transaction Copies the value of this field form the source transaction. 

Default Instead of copying the value, this field will reset to the Default value, or reset to blank if no 

Default value is defined. 

4. Click Add to save the field but remain on the page, click Add & Close to save the field and return to the fields list, or click Close 

to return to the fields list without saving the field. 

Setting Default Values for Rich Text Fields 

When viewing the configuration for Rich Text Field types, the Default box will have additional functionality. 

All text can be formatted using the options in the toolbar. 

Existing clauses can be inserted from the clause library. 



42 

1. Click Import Content. The Import Content page opens. 

2. Select a clause from the Clause Library field. Click on the View link to preview the selected clause. 

3. Click Import to return to the Field Management page and insert the clause at the end of the current default text, or click Close 

to return to the Field Management page without adding the clause. 

4. Click Save once the default text is complete. 

Viewing and Modifying a Field 


displayed. 



43 

 


2. Click a link in the Name column to view the field details. If there are a large number of available fields, see the section on Using 

Grids in the User Guide - Introduction document for help on finding the appropriate field. 

3. See the section on Creating a New Field for a detailed description of the fields. All fields may be edited, if necessary, except for 

the System Reference name. The Status panel is included once the field has been saved. 

Active 

Created By 


Marks the field as active and available for use. If unchecked, the field will remain linked to any 

existing forms, but cannot be used for new forms. 

Identifies the date and time the field was created, and the user who created it. 

Identifies the last date and time the field was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the fields list, or click Close 

to return to the fields list without saving any changes. 



44 

Deactivating a Field 

Once created, a field cannot be deleted. It can be deactivated, which leaves it linked to any existing forms, but prevents it from 

being used for new forms. 


displayed. 

 


2. Locate the field or fields to be deactivated. If there are a large number of available fields, see the section on Using Grids in the 

User Guide - Introduction document for help on finding the appropriate fields. 

3. Check the boxes for all fields to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected fields will be deactivated. If the fields list is 

still defaulted to only show active fields, they will disappear from the list. 

 

Tip: Individual fields can also be deactivated or reactivated directly through the field record. See the section on Viewing 

and Modifying a Field for details. 



45 

Managing Panels 

Panels are used to collect multiple fields, usually related, into a group for use on the submission form. 

Panels are also used to define specific behaviors depending on a variety of factors such as the status of the submission or policy, the 

type of business, or the security settings of the user viewing the submission or policy. Individual behavior settings can also be applied 

to each of the fields attached to the panel, and will override the default settings of the fields when the conditions are met. 

Panels can be manually collapsed and expanded using the and icons or by clicking in an empty area of the panel header, and 

they can be set to appear in collapsed form by default. 

Creating a New Panel 

1. In the main menu, select Product Design, then select Workflow Configurations, then Panels. A list of all available panels is 

displayed. 

 

Tip: By default, only Active panels will be displayed. Clear the filter in the Status column to view all panels. 

2. Click Create. The Panel Management page opens. 




46 

Name 

Code 

External Code 

Panel Label Text 

Enter the name of the Panel. This is the internal name, used to select this panel when connecting 


This is an internal reference name which will be generated by the system when the panel is saved. 

This field is used for integration between Bridge and external systems. 

The code should not include spaces. Any spaces will be removed when the field is saved. 

In addition, special characters other than underscore ( _ ) should be avoided. 

Enter the label that will be shown at the top of the panel. When the panel is collapsed, this label is 

the only part that shows, so the label should be descriptive enough for users to locate the fields 

they need. 

Help Text Enter the help text that will be shown when the user clicks on the Help icon in the panel header. 


Control Type 

Select a Line of Business from the list of industry presets, or select All to make the panel available 

to all lines. 

Select the format of the panel. 



47 

Grid The fields will be aligned in a standard grid, with all common grid functions. An Add button will 

open a details page, allowing the user to add multiple rows of data. Clicking an entry in the grid 

will open the details page for that entry. 

Form The fields will be arranged in a standard page format, in order from the top down. 

Premium Grid Like a standard grid, the user can add rows of data. However, two extra columns will be added to 

calculate the Term Premium and Transaction Premium for each row. 

 

Note: A normal user can add entries to a Premium Grid, but only users with the ability to delete 

premium values can delete an entry. This restriction does not apply to the normal grid. 


Check this box to make the panel available for use in other submission forms. 

4. Select the fields that will be included in the panel. The Fields grid displays all currently attached fields, and their settings. 

Click Add Field. The Field Selection page opens. 



48 

a) Select the field from the Name dropdown list. The list displays the names of the fields, and not the labels that appear 

on the submission form. 

b) Enter a Sequence number. This will determine the field's position in the panel, with lower numbers appearing first. 

 

Tip: It is advisable to leave gaps between the sequence numbers, such as 5, 10, 15. This allows new fields to be 

added to the list at a later date, inserted between existing fields. Otherwise, the sequence numbers of existing fields 

will need to be changed to allow for the new addition. 

c) The Display in Grid checkbox controls where the field will be displayed. If checked, the field will be included in the 

grid on the main submission form, as well as in the details page. If unchecked, the field will not be included in the grid, 

and will only be accessible through the details page. This option is not available for Form style panels, or when 

adding Rich Text fields. 

d) Click Add & New to save the field and clear the form to add additional fields, click Add & Close to save the field and 

return to the panel details, or click Close to return to the panel details without saving the field. 

5. By default, each panel is open, visible, and editable at all stages and statuses of the submission or policy. The Panel Behavior 

Override is used to create rules that change the behavior based on a variety of options. The table lists all currently defined 

rules. 



49 

Click Add Panel Behavior. The Panel Behavior Override page opens. 

a) Complete the necessary details to define the rule. 

Select how the panel will behave under the defined circumstances. 

Collapsed 

Hidden 

Read-Only 

The panel will start out collapsed when the form is displayed. The user can still expand the panel to 

display the fields. 

The panel will not be shown in the form, although it will still be present for use in triggers, calculated 

fields, and generating documents. 

The panel can be viewed, but cannot be edited. 

The Trigger option is used to assign a trigger to the rule. The rule will only be applied if the trigger evaluates as true. 



50 

 

Notes: Use caution when creating override rules for panels that contain fields used in triggers. It can create 

circumstances where users will trigger changes in a form that they cannot undo. 

When a user makes changes in a form that will trigger an override rule, it will not occur immediately. The rule will be 

applied when any action is taken that saves the form. 

If a panel is hidden by a triggered override rule, all fields in that panel will retain their current value. 

Select the type of transaction the rule will apply to. 

New Business 

Endorsement 

Renewal 

Cancellation 

Reinstatement 

The original version of a submission or policy. 

A modification to a bound policy. 

A renewal for an expired policy. 

A cancelled policy. 

A policy that was reinstated after being cancelled. 



51 

Select the status of submission or policy the rule will apply to. 

Incomplete 

Quoted 

Referred 

Bound 

Declined 

Indication Provided 

Underwriting Required 

Payment Pending 

Lost 

A submission that has not yet had a quote calculated. 

A submission that has been quoted and is ready to be bound. 

A submission that does not meet the requirements of the master cover and has been 

submitted to the insurance representatives for review. 

A policy that has been bound. 

A quote request or referral that has been declined. 

A preliminary quote has been issued, which cannot be bound. A full quote must still be 

requested, possibly requiring additional information. 

A submission that does not meet the requirements of the master cover and must either 

be corrected or submitted to the insurance representatives for review. 

A submission that is awaiting payment before being bound. 

A quote that has been marked as lost business. 



52 

Select the types of user the rule will apply to. The user viewing the form must have one or more of the selected security 

roles in order for the rule to be applied. 

 

Note: At least one option must be selected in each category. For a rule to apply to all options in a category, all boxes 

must be checked. 

b) Click Add & New to save the rule and clear the form to add additional rules, click Add & Close to save the rule and return 

to the panel details, or click Close to return to the panel details without saving the rule. 

6. When each field was created, default behavior was defined. The Field Behavior Override is used to create rules that change 

the behavior based on a variety of options. The table lists all currently defined rules. 

Click Add Field Behavior. The Field Behavior Override page opens. 




53 

Select the fields the rule will apply to. All required fields should be added to the panel before defining the rules. If any 

fields are added to the panel that should be included in an existing rule, the rule will need to be edited to select the new 

fields. 

Select how the field will behave under the defined circumstances. For each option select Yes to apply the behavior, No to 

not apply it, or Not Applicable to indicate that this behavior should not be changed by this rule. 

Required 

Hidden 

Read-Only 

The field must be completed before the user can submit the form. 

The field will not be shown in the form. 

The field can be viewed, but cannot be edited. 

The Trigger option is used to assign a trigger to the rule. The rule will only be applied if the trigger evaluates as true. 

 

Notes: Use caution when creating override rules for fields that are used in triggers. It can create circumstances where 

users will trigger changes in a form that they cannot undo. 

When a user makes changes in a form that will trigger an override rule, it will not occur immediately. The rule will be 

applied when any action is taken that saves the form. 

If a field is hidden by a triggered override rule, it will retain its current value. 



54 

When hiding a field included in a grid, the field will be hidden when viewing the details page for an entry, but the column 

will remain visible when viewing the grid itself. 

Select the type of transaction the rule will apply to. 

New Business 

Endorsement 

Renewal 

Cancellation 

Reinstatement 









55 


Quoted 

Referred 

Bound 

Declined 

Indication Provided 


Payment Pending 

Lost 







A preliminary quote has been issued, which cannot be bound. A full quote must still 

be requested, possibly requiring additional information. 

A submission that does not meet the requirements of the master cover and must 

either be corrected or submitted to the insurance representatives for review. 

A submission that is awaiting payment before being bound. 




 

Note: At least one option must be selected in each category. For a rule to apply to all options in a category, all boxes 

must be checked. 

b) Click Add & New to save the rule and clear the form to add additional rules, click Add & Close to save the rule and return 

to the panel details, or click Close to return to the panel details without saving the rule. 

7. Click Add to save the panel but remain on the page, click Add & Close to save the panel and return to the panels list, or click 

Close to return to the panels list without saving the panel. 



56 

Viewing and Modifying a Panel 

1. In the main menu, select Product Design, then select Workflow Configurations, then Panels. A list of all available panels is 

displayed. 

 


2. Click a link in the Name column to view the panel details. If there are a large number of available panels, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate panel. 

3. See the section on Creating a New Panel for a detailed description of the fields. All fields may be edited, if necessary, except for 

the System Reference name and Control Type. 

To remove a field or behavior override rule, check the box next to the field or rule, then click the Delete button below the grid. 



57 

Active 

Created By 


Marks the panel as active and available for use. If unchecked, the panel will remain linked to any 


Identifies the date and time the panel was created, and the user who created it. 

Identifies the last date and time the panel was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the panels list, or click Close 

to return to the panels list without saving any changes. 

Deactivating a Panel 

Once created, a panel cannot be deleted. It can be deactivated, which leaves it linked to any existing forms, but prevents it from 


1. In the main menu, select Reference, then select Workflow Configurations, then Panels. A list of all available panels is 

displayed. 

 


2. Locate the panel or panels to be deactivated. If there are a large number of available panels, see the section on Using Grids in 

the User Guide - Introduction document for help on finding the appropriate panels. 



58 

3. Check the boxes for all panels to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected panels will be deactivated. If the panels 

list is still defaulted to only show active panels, they will disappear from the list. 

 

Tip: Individual panels can also be deactivated or reactivated directly through the panel record. See the section on Viewing 

and Modifying a Panel for details. 

Copying a Panel 

To save time when creating similar panels, an existing panel can be copied under a new name. 

1. In the main menu, select Reference, then select Workflow Configurations, then Panels. A list of all available panels is 

displayed. 

 


2. Click a link in the Name column to view the panel details. If there are a large number of available panels, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate panel. 



59 

3. Click the Copy button. The Copy Management page opens. 

4. Enter the Name of the new panel. 

5. Click Save to save the new panel and remain on the page, click Save & Close to save the new panel and return to the original 

panel, or click Close to return to the original panel without saving the copy. 

6. The new panel will be available in the panels list, and can be edited as needed. 



60 

Managing Screens 

Screens are used to group panels together. Each screen will be one page in the final workflow, with navigation tools to move between 

screens. 

Creating a New Screen 

1. In the main menu, select Product Design, then select Workflow Configurations, then Screens. A list of all available screens 

is displayed. 

 

Tip: By default, only Active screens will be displayed. Clear the filter in the Status column to view all screens. 

2. Click Create. The Screen Management page opens. 




61 

Name 

Code 

Label 

Help Text 

Emphasize Actions 

Enter the name of the screen. This is the internal name, used to select this screen when connecting 


This is an internal reference name which will be generated by the system when the screen is saved. 

Enter the label that will be shown at the top of the screen. 

Help text is currently not available for screens. Any necessary help text can be added to individual 

panels and fields. 

As the user navigates through the workflow, there may be screens where certain actions are 

common and expected, such as binding the submission on the last page, requesting a special quote 

on a summary page, or printing a specific document related to the content of the screen. 

This option allows specific buttons to be displayed at the bottom of the screen along with the 

navigation buttons. Each button matches an option in the Actions widget, performs exactly the 

same function, and follows the same rules for availability based on the transaction type, status, and 

the rights of the user. Even when activated for a particular screen, the button will only appear if the 

matching option is available in the Actions widget. 



62 

Check the box for each button to be enabled for the current screen. 

 



Tip: The amount of space in the navigation bar depends on the screen resolution and the size of 

the browser window. The workflow configuration should be tested to ensure that there is enough 

space for the buttons. The following information may help: 

 

 

 

The Request Quote and Request Special Quote actions are never available at the same 

time. 

The Bind and Request Bind buttons are never available at the same time. 

The Previous button is not displayed on the first screen of the submission, and the Next 

button is not displayed on the last screen of the submission. 

Select a Line of Business from the list of industry presets, or select All to make the screen available 

to all lines. 

Check this box to make the screen available for use in other submission forms. 

4. Select the panels that will be included in the screen. The Panels grid displays all currently attached panels, and their settings. 


b) Select the Name of the panel to be added. The list displays the names of the panels, and not the labels that appear on 

the submission form. 

c) Enter a Sequence number. This will determine the panel's position in the screen, with lower numbers appearing first. 



63 

 

Tip: It is advisable to leave gaps between the sequence numbers, such as 5, 10, 15. This allows new panels to be 

added to the screen at a later date, inserted between existing panels. Otherwise, the sequence numbers of existing 

panels will need to be changed to allow for the new addition. 

d) Press the Tab key from the Sequence field or click outside the table to add the panel to the list. The panel will be 


e) Repeat steps a to d to add additional panels. 

f) Once all items have been added, right-click inside the table and select Accept All Changes. This will save the current 

table. 

5. Click Add to save the screen but remain on the page, click Add & Close to save the screen and return to the screens list, or 

click Close to return to the screens list without saving the screen. 

Viewing and Modifying a Screen 


is displayed. 



64 

 


2. Click a link in the Name column to view the screen details. If there are a large number of available screens, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate screen. 

3. See the section on Creating a New Screen for a detailed description of the fields. All fields may be edited, if necessary, except 

for the System Reference name. 

To delete a panel, right click the panel in the grid and select Delete. The panel will be highlighted in red to indicate that the 

changes have not been accepted. 

Once all changes have been made, right-click inside the table and select Accept All Changes. This will save the current table. 

Active 

Created By 


Marks the screen as active and available for use. If unchecked, the screen will remain linked to any 


Identifies the date and time the screen was created, and the user who created it. 

Identifies the last date and time the screen was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the screens list, or click 

Close to return to the screens list without saving any changes. 



65 

Previewing a Screen 

Once a screen has been saved, it can be previewed to verify the appearance and arrangement of fields and panels. 


is displayed. 

 


2. Click a link in the Name column to view the screen details. If there are a large number of available screens, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate screen. 

3. Click the Preview button. The preview page opens displaying the screen as it is currently configured. The standard default 

panels will also be included, containing placeholders for system information. 

4. Click Preview to refresh the screen, or click Close Preview to return to the screen details. 



66 

Deactivating a Screen 

Once created, a screen cannot be deleted. It can be deactivated, which leaves it linked to any existing forms, but prevents it from 



is displayed. 

 


2. Locate the screen or screens to be deactivated. If there are a large number of available screens, see the section on Using 

Grids in the User Guide - Introduction document for help on finding the appropriate screens. 

3. Check the boxes for all screens to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected screens will be deactivated. If the screens 

list is still defaulted to only show active screens, they will disappear from the list. 

 

Tip: Individual screens can also be deactivated or reactivated directly through the screen record. See the section on 

Viewing and Modifying a Screen for details. 



67 

Managing Workflows 

The workflow assembles all components of a single submission process, and is assigned to one or more master covers. This is the 

final step in the workflow design process, although additional configuration can be done at the master cover level. See the Master 

Cover Setup guide for instructions on attaching and configuring a workflow. 

Each workflow contains Steps, with each step containing as many screens as necessary. The navigation options within the 

submission/policy section allows user to navigate forward and backward through the workflow sequentially. 

Creating a New Workflow 

1. In the main menu, select Product Design, then select Workflow Configurations, then Workflows. A list of all available 

workflows is displayed. 

 

Tip: By default, only Active workflows will be displayed. Clear the filter in the Status column to view all workflows. 

2. Click Create. The Workflow Management page opens. 




68 

Name 

Code 


Style 

Enter the name of the workflow. This is the internal name, used to select this workflow when 

connecting it to a master cover. This name will not appear on the form itself. 

This is an internal reference name which will be generated by the system when the workflow is 

saved. 

Select a Line of Business from the list of industry presets. 

Select the format of the workflow. 

Single Screen With a single screen workflow, all panels are included in one screen. 

Multi-Screen With a multi-screen workflow, panels are divided among multiple screens, and the screens are 

divided among multiple steps. The submission screen includes navigation controls to move 

through the entire workflow. 

Screen 

When Single Screen has been selected as the Style, select the screen that will represent the 

entire workflow. (if Multi-Screen is selected, the Steps panel will only be available after the 

workflow is saved. see below)) 

4. Click Add to save the workflow but remain on the page (if Multi-Screen configuration is required), click Add & Close to save the 

workflow and return to the workflows list, or click Close to return to the workflows list without saving the workflow. 

5. Once the workflow has been saved, the Status panel is added at the bottom of the page. 



69 

Active 

Created By 


Marks the workflow as active and available for use. If unchecked, the workflow will remain linked to 

any existing master covers, but cannot be used for new master covers. 

Identifies the date and time the workflow was created, and the user who created it. 

Identifies the last date and time the workflow was changed, and the user who made the changes. 

6. If Multi-Screen has been selected, the Steps and Screen Behavior Override panels are also added to define the steps of the 

workflow and visibility of the screens. 

The Steps grid lists all steps currently configured for the workflow. Click a link in the Label column to view an existing step. 

a) Click Create to add a step. The Steps window opens. 

b) Fill in the General Information panel. 



70 

Label 

Sequence 

Enter the label to be displayed for the step. This will be shown in the progress bar at the top of the 

workflow page. 

Enter a sequence number to determine the step's position in the workflow. 

c) Click in the field marked Please click here to add new row. 

d) Select the Name of the screen to be added. 

e) Enter a Sequence number. If no sequence number is provided, it will be considered a zero. 

f) Press the Tab key from the Sequence field or click outside the table to add the screen to the list. The screen will be 


g) Repeat steps c to f to add additional screens. 

h) When all screens have been added, right-click inside the table and select Accept All Changes. This will save the 

current table. 



71 

i) Click Save & New to save the current step and create a new step, click Save & Close to save the current step and 

return to the Workflow Management page, or click Close to return to the Workflow Management page without 

saving the current step. 

 

Note: Screens can only be used once in a single workflow. 

7. By default, each screen is visible at all stages and statuses of the submission or policy. The Screen Behavior Override is used 

to create rules that change the behavior based on a variety of options. The table lists all currently defined rules. 

Click Add Screen Behavior. The Screen Behavior Override window opens. 




72 

Hidden 

Screen 

 

Trigger 

This option is checked by default and cannot be modified. 

Select the screens that will be affected by this rule. 



Select one or more items in the Excluded list, and click the right arrow to add them to the 

Included list. 

Select one or more items in the Included list, and click the left arrow to remove them from the 

Included list. 


Tip: To select and move several items at once, select one item then hold the Shift key and select another 

item to select all items in between, or hold the Ctrl key to select individual items. 

This option is used to assign a trigger to the rule. The rule will only be applied if the trigger evaluates as 

true. 

 

Notes: Use caution when creating override rules for screens that contain fields used in triggers. It can create 

circumstances where users will trigger changes in a form that they cannot undo. 



73 

When a user makes changes in a form that will trigger an override rule, it will not occur immediately. The rule will be applied 

when any action is taken that saves the form. 

If a screen is hidden by a triggered override rule, all fields in that screen will retain their current value. 

The first screen in the workflow cannot be hidden. 

Select the types of transaction the rule will apply to. 

New Business 

Endorsement 

Renewal 

Cancellation 

Reinstatement 








Quoted 





74 

Referred 

Bound 

Declined 


Lost 





A submission that does not meet the requirements of the master cover and must either 

be corrected or submitted to the insurance representatives for review. 






Select one or more items in the Excluded list, and click the right arrow to add them to the Included list. 

Select one or more items in the Included list, and click the left arrow to remove them from the Included list. 




75 

 

 

Tip: To select and move several items at once, select one item then hold the Shift key and select another item to select all 

items in between, or hold the Ctrl key to select individual items. 

Note: At least one option must be selected in each category. For a rule to apply to all options in a category, all boxes must 

be checked. 

b) Click Save & New to save the rule and clear the form to add additional rules, click Save & Close to save the rule and 

return to the workflow details, or click Close to return to the workflow details without saving the rule. 

Viewing and Modifying a Workflow 



 




76 

2. Click a link in the Name column to view the workflow details. If there are a large number of available workflows, see the section 

on Using Grids in the User Guide - Introduction document for help on finding the appropriate workflow. 

3. See the section on Creating a New Workflow for a detailed description of the fields. All fields may be edited, if necessary, except 

for the Code and the Style. 

To edit or delete a step, click the link in the Label column to view the step. 

Make any necessary changes. 

To edit screens, double-click in the field to be edited, make the changes, and click outside the field. The screen will be 

highlighted in gray to indicate that the changes have not been accepted. 

To delete a screen, right click the screen in the grid and select Delete. The panel will be highlighted in red to indicate that 

the changes have not been accepted. 

Once all changes have been made, right-click inside the table and select Accept All Changes. This will save the current 

table. 

Click Save & Close to save the current step and return to the Workflow Management page, click Close to return to the 

Workflow Management page without saving the current step, or click Delete to delete the current step from the workflow. 

If a screen is removed from the workflow, any override rules associated with that screen will be deleted automatically. 

4. To edit a screen override rule, click a link in the Screen column to view the specific rule for that screen (more than one rule may 

exist per screen). The Screen Behavior Override window opens with the details of the rule. 

All settings may be edited, except for the Hidden checkbox and the Screen selection. 

Click Save & Close to save the current rule and return to the Workflow Management page, click Close to return to the 

Workflow Management page without saving the rule, or click Delete to delete the rule. 

5. When back on the Workflow Management page, click Save to save any changes and remain on the page, click Save & Close 

to save and return to the workflows list, or click Close to return to the workflows list without saving any changes. 



77 

Publishing a Workflow 

While a workflow is being created or edited, changes will not be available to users immediately. To ensure that changes are 

implemented all at once, the workflow must be published. This will replace the existing workflow with the updated one. 



 


2. Click a link in the Name column to view the workflow details. If there are a large number of available workflows, see the section 

on Using Grids in the User Guide - Introduction document for help on finding the appropriate workflow. 

3. Click the Publish button. The workflow is saved and published. A confirmation message will be shown. 



78 

Deactivating a Workflow 

Once created, a workflow cannot be deleted. It can be deactivated, which leaves it linked to any existing products, but prevents it 

from being used for new products. 



 


2. Locate the workflow or workflows to be deactivated. If there are a large number of available workflows, see the section on Using 

Grids in the User Guide - Introduction document for help on finding the appropriate workflows. 

3. Check the boxes for all workflows to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected workflows will be deactivated. If the 

workflows list is still defaulted to only show active workflows, they will disappear from the list. 

 

Tip: Individual workflows can also be deactivated or reactivated directly through the workflow record. See the section on 

Viewing and Modifying a Workflow for details. 


Additional Resources 

Bridge User Guide - Additional Resources 

79 

The workflow and all of its components are one resource used in the creation and operation of the master covers and submission 

process. 

Other resources can also be created. Some are optional, but others are required when preparing a master cover. These resources are 

detailed below. 

Managing Clauses 

Managing Triggers 

Managing Email Templates 

Managing Document Templates 

Defining legal clauses to be used in the submission form and documentation. 

Creating the conditions used by the system to make detailed logical decisions. 

Creating templates to be used for both automated and manual email communications. 

Importing templates to be used in the generation of system documents. 



80 

Managing Clauses 

Clauses are segments of legal text or other information that can be assembled into a full policy document. 

Individual clauses are defined in the system, and then attached to various features or pulled into generated documents. 

Creating a New Clause 

1. In the main menu, select Product Design, then select Clauses. A list of all available clauses is displayed. 

 

Tip: By default, only Active clauses will be displayed. Clear the filter in the Status column to view all clauses. 

2. Click Create. The Clause Management page opens. 




81 

Name 

Code 


Product 

Enter the name of the clause. This is the internal name, used to select this clause in the master 

cover. This name will not appear on the form itself. 

This is an internal reference name which will be generated by the system when the clause is saved. 

Select a Line of Business from the list of industry presets, or select All to make the clause available 

to all lines. 

Select an available product, or select All to make the clause available to all products. 

4. In the text area, enter the full text to be included in this clause. The integrated toolbar includes a full set of formatting tools to 

create and maintain the appearance of the text. 



82 

5. Click Add to save the clause but remain on the page, click Add & Close to save the clause and return to the clause list, or click 

Close to return to the clause list without saving the clause. 

Viewing and Modifying a Clause 




83 

 


2. Click a link in the Name column to view the clause details. If there are a large number of available clauses, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate clause. 

3. See the section on Creating a New Clause for a detailed description of the fields. All fields may be edited, if necessary. 

Active 

Created By 


Marks the clause as active and available for use. If unchecked, the clause will remain linked to 

any master covers, but cannot be used for new master covers. 

Identifies the date and time the clause was created, and the user who created it. 

Identifies the last date and time the clause was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the clause list, or click Close 

to return to the clause list without saving any changes. 

Deactivating a Clause 

Once created, a clause cannot be deleted. It can be deactivated, which leaves it linked to any existing products, but prevents it from 

being used for new products. 




84 

 


2. Locate the clause or clauses to be deactivated. If there are a large number of available clauses, see the section on Using Grids 

in the User Guide - Introduction document for help on finding the appropriate clauses. 

3. Check the boxes for all clauses to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected clauses will be deactivated. If the clause 

list is still defaulted to only show active clauses, they will disappear from the list. 

 

Tip: Individual clauses can also be deactivated or reactivated directly through the clause record. See the section on 

Viewing and Modifying a Clause for details. 



85 

Managing Triggers 

Triggers are logical conditions that can be set to evaluate system and submission information against a set of criteria. 

Whether a trigger evaluates as true or false can determine if certain options are available on the submission form, if a calculation is 

processed a certain way, if specific data is included in an email or generated document, or a variety of other options. 

Triggers can be nested together, creating detailed logical structures to suit any need. 

Creating a New Trigger 

1. In the main menu, select Product Design, then select Triggers. A list of all available triggers is displayed. 

 

Tip: By default, only Active triggers will be displayed. Clear the filter in the Status column to view all triggers. 

2. Click Create. The Trigger Management page opens. 




86 

Trigger Name 

Code 

Scope 

Workflow 

Enter the name of the trigger. This is the internal name, used to select this trigger when setting up 

related features. This name will not appear on the form itself. 

This is an internal reference name which will be generated by the system when the trigger is saved. 

Select how this trigger will be available for use. 

Workflow Restricts this trigger to one specific workflow, selected in the next field. If selected, only fields 

and triggers belonging to the same workflow will be available for setting conditions. 

Universal Makes the trigger available throughout the system. Only fields and triggers assigned to all lines 

of business will be available for setting conditions. 

If Workflow was selected as the Scope, select the appropriate workflow from this list. 

4. One trigger can have multiple conditions. Each condition will compare one field or one trigger to a set value. Depending on the 

chosen Conjunction (see below), the trigger will be true if all conditions are true (Conjunction = And) or if any condition is true 

(Conjunction = Or). 




87 

b) Select the field, trigger, or other option to be checked for this condition. 

Fields 

Triggers 

Other Options 

In order for a field to be available in this list, the field must be set as a Trigger field, and 

the availability must match the Scope settings selected above. See the section on 

Managing Fields for more information. 

All triggers within the same Scope can be selected. Since only one type of Conjunction 

can be used within a single trigger, having triggers within triggers allows for detailed and/or 

logic structures. 

These are additional choices that allow the trigger to check other information within the 

system. 

Current Screen This option obtains the Code of the current screen in the workflow. This can be compared 

to known screen codes, identified on the Screen Management page. 

c) The Function field is optional, and provides advanced features related to tables, dates, and compliance checks. The 

result of the function will be used to check the condition. 

Min 

Max 

Sum 

All 

Any 

Count 

Days From Current 

Months From Current 

Used for fields within a table, this will use the lowest value in the table. 

Used for fields within a table, this will use the highest value in the table. 

Used for fields within a table, this will add together all instances of the chosen field 

within a table. 

Used for fields within a table, this will check each record against the selected criteria. All 

records must evaluate as true for the condition to be true. 

Used for fields within a table, this will check each record against the selected criteria. If 

one or more records evaluate as true, the condition will be true. 

Used for fields within a table, this will count the number of records in the table. The 

contents of the records will have no effect. 

This function compares the selected date field against the current system date, and 

returns the number of days difference. 


returns the number of months difference. 



88 

Years From Current 

Scan - [List Name] 


returns the number of years difference. 

This is a special feature that will check the selected field for compliance with one of a 

series of sanction or watch lists. This feature will provide a number from 0 to 100, with 

100 meaning an exact match against a restricted person, place, or company. That 

resulting number will be compared to the Value to determine if the condition is met. A 

separate condition will need to be created for each different list to be scanned. 

d) The Operator determines how the field or function result will be compared to the condition value. 

Equals 

Not Equals 

Greater Than 

Greater Than or Equals 

Less Than 

Less Than or Equals 

Contains 

Does Not Contain 

The field or function result must match the condition value exactly. 

The field or function result must be different from the condition value. 

For numeric or date fields, the field or function result must be greater than the condition 

value. 

For numeric or date fields, the field or function result must be greater than or equal to 

the condition value. 

For numeric or date fields, the field or function result must be less than the condition 

value. 

For numeric or date fields, the field or function result must be less than or equal to the 

condition value. 

For text fields, the full text of the condition value must be included anywhere in the field. 

For text fields, the full text of the condition value must not be included anywhere in the 

field. 

e) Enter the condition value. The field or function result will be checked against this value according to the selected 

operator. The type of value to use depends on the type of field being evaluated: 

 

For text values, the text should be entered exactly as it should be evaluated. Do not enclose text in quotes or other 

markers unless those markers are to be included in the evaluation. 



89 

 

 

 

For numerical values, the number should be entered without any commas or markups, other than decimals and/or 

minus signs (-) for negative values. 

For triggers or single checkboxes, the value will be Yes if the trigger evaluates as true or if the checkbox is 

checked. The value will be No if the trigger evaluates as false or the checkbox is unchecked. The values are not 

case sensitive. 

To evaluate any field that uses an option list (Radio Buttons, Multi-Selects, Include/Exclude Boxes, etc.) you will 

need to check for the codes assigned to each item in the option list. 

 

Tip: Direct evaluation of date fields is currently not supported. To evaluate a date, please use a calculated field to 

perform a date comparison that returns a numerical value. The calculated field can then be used in the trigger. 

f) Select a Conjunction. If And is selected, every condition must be met for the trigger to evaluate as true. If Or is 

selected, at least one must be met for the trigger to evaluate as true. 

Only one type of conjunction can be used in a single trigger, meaning each condition must be set to the same conjunction. 

However, a separate trigger with a different conjunction can be included in a condition, allowing complex logical 

structures. 

g) Press the Tab key from the Conjunction field or click outside the table to add the condition to the list. The condition will 

be highlighted in yellow to indicate that it has not been accepted yet 

h) Repeat steps a to g to add additional conditions. 

i) Once all conditions have been added, right-click inside the table and select Accept All Changes. This will save the 

current table. 

5. Click Add to save the trigger but remain on the page, click Add & Close to save the trigger and return to the trigger list, or click 

Close to return to the trigger list without saving the trigger. 



90 

Viewing and Modifying a Trigger 


 


2. Click a link in the Name column to view the trigger details. If there are a large number of available triggers, see the section on 

Using Grids in the User Guide - Introduction document for help on finding the appropriate trigger. 

3. See the section on Creating a New Trigger for a detailed description of the fields. All fields may be edited, if necessary, except 

for the Scope and Workflow. 

The following panels were added when the trigger was saved. 



91 

The Dependencies panel identifies how the trigger is linked to other resources in the system. 

Triggers Used 

by this Trigger 

Triggers Using 

this Trigger 

Usage in System 

Lists all triggers used in the conditions for this trigger. Clicking a link opens a new tab or new window 

with the Trigger Management page for the selected trigger. 

Lists all triggers that refer to this trigger in their conditions. Clicking a link opens a new tab or new 

window with the Trigger Management page for the selected trigger. 

Identifies where the trigger is used for master covers or overrides. For master covers, the name of the 

master cover is provided, followed by the section where the trigger is used. For overrides, the type of 

override is provided, followed by the field and panel names where the trigger is used. 

Active 

Created By 


Marks the trigger as active and available for use. If unchecked, the trigger will remain linked to any 

existing resources, but cannot be used for new resources. 

Identifies the date and time the trigger was created, and the user who created it. 

Identifies the last date and time the trigger was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the trigger list, or click Close 

to return to the trigger list without saving any changes. 



92 

Deactivating a Trigger 

Once created, a trigger cannot be deleted. It can be deactivated, which removes it from any existing resources, and prevents it from 

being used for new resources. The Dependencies panel can be used to identify where the trigger is used, and the impact of 

deactivating the trigger. 


 


2. Locate the trigger or triggers to be deactivated. If there are a large number of available triggers, see the section on Using Grids 

in the User Guide - Introduction document for help on finding the appropriate triggers. 

3. Check the boxes for all triggers to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected triggers will be deactivated. If the trigger 

list is still defaulted to only show active triggers, they will disappear from the list. 

 

Tip: Individual triggers can also be deactivated or reactivated directly through the trigger record. See the section on 

Viewing and Modifying a Trigger for details. 



93 

Managing Email Templates 

The system includes features for sending emails. Automated emails can be sent at various stages of the submission process, and 

manual emails can be sent by users. All logged and tracked in the submission form. 

First, an email template is created. The template can contain placeholders, which will pull in data from the system and submission form 

when the email is sent. The template is then attached to the manual and automated email settings in the master cover. 

Creating a New Email Template 

1. In the main menu, select Product Design, then select Email Templates. A list of all available templates is displayed. 

 

Tip: By default, only Active templates will be displayed. Clear the filter in the Status column to view all templates. 

2. Click Create. The Email Templates page opens. 




94 

Name 


Product 

Email Subject 

Email Body 

Enter the name of the template. This is the internal name, used to select this template in the 

master cover. This name will not appear on the form itself. 

Select a Line of Business from the list of industry presets, or select All to make the template 


Select an available product, or select All to make the template available to all products. 

Enter the subject line of the email. 

Enter the main body of the email. 

Both the subject line and body can contain placeholders to pull in extra information when the email is sent. For more information 

on creating dynamically generated content, please see Appendix A - Email Syntax. 

4. Click Add to save the template but remain on the page, click Add & Close to save the template and return to the template list, or 

click Close to return to the template list without saving the template. 



95 

Viewing and Modifying an Email Template 


 


2. Click a link in the Name column to view the template details. If there are a large number of available templates, see the section 

on Using Grids in the User Guide - Introduction document for help on finding the appropriate template. 

3. See the section on Creating a New Email Template for a detailed description of the fields. All fields may be edited, if necessary. 



96 

Active 

Created By 


Marks the template as active and available for use. If unchecked, the template will remain linked to 


Identifies the date and time the template was created, and the user who created it. 

Identifies the last date and time the template was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the template list, or click 

Close to return to the template list without saving any changes. 

Deactivating an Email Template 

Once created, a template cannot be deleted. It can be deactivated, which leaves it linked to any existing products, but prevents it 

from being used for new products. 


 




97 

2. Locate the template or templates to be deactivated. If there are a large number of available templates, see the section on Using 

Grids in the User Guide - Introduction document for help on finding the appropriate templates. 

3. Check the boxes for all templates to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected templates will be deactivated. If the 

template list is still defaulted to only show active templates, they will disappear from the list. 

 

Tip: Individual templates can also be deactivated or reactivated directly through the template record. See the section on 

Viewing and Modifying an Email Template for details. 



98 

Managing Document Templates 

The Bridge system includes the ability to dynamically generate documentation, pulling in system information to produce custom 

documents for a wide variety of purposes. 

Each document is first created as a template, using placeholders for system information. See the Document Configuration 

Reference Guide for detailed instructions on preparing templates. The templates are then uploaded into the system. 

Uploading a New Document Template 

1. In the main menu, select Product Design, then select Document Templates. A list of all available templates is displayed. 

 


2. Click Create. The Document Template Management page opens. 




99 

Name 


Product 

Document to Upload 

Enter the name of the template. This is the internal name, used to select this template in the 

master cover. This name will not appear on the form itself. 

Select a Line of Business from the list of industry presets, or select All to make the template 


Select an available product, or select All to make the template available to all products. 

Click the Browse button to open a standard file selection window. Select the file to be 

attached and click Open. The full path and filename will be displayed in the field. 

4. Click Add to save the template but remain on the page, click Add & Close to save the template and return to the template list, or 

click Close to return to the template list without saving the template. 

Viewing and Modifying a Document Template 




100 

To quickly view the template file attached to any document template, click the View link in the View File column. 

 


2. Click a link in the Name column to view the template details. If there are a large number of available templates, see the section 

on Using Grids in the User Guide - Introduction document for help on finding the appropriate template. 

3. See the section on Uploading a New Document Template for a detailed description of the fields. All fields may be edited, if 

necessary, and a new template may be uploaded to replace the existing one. This allows changes to be made to the template 

document and quickly uploaded without making extensive changes to the setup. 



101 

Active 

Created By 


Marks the template as active and available for use. If unchecked, the template will remain linked to 


Identifies the date and time the template was created, and the user who created it. 

Identifies the last date and time the template was changed, and the user who made the changes. 

4. Click Save to save any changes and remain on the page, click Save & Close to save and return to the template list, or click 

Close to return to the template list without saving any changes. 

Deactivating a Document Template 

Once created, a document template cannot be deleted. It can be deactivated, which leaves it linked to any existing products, but 

prevents it from being used for new products. 


To quickly view the template file attached to any document template, click the View link in the View File column. 

 




102 

2. Locate the template or templates to be deactivated. If there are a large number of available templates, see the section on Using 

Grids in the User Guide - Introduction document for help on finding the appropriate templates. 

3. Check the boxes for all templates to be deactivated. 

4. Click Deactivate, then confirm the deactivation when prompted to do so. All selected templates will be deactivated. If the 

template list is still defaulted to only show active templates, they will disappear from the list. 

 

Tip: Individual templates can also be deactivated or reactivated directly through the template record. See the section on 

Viewing and Modifying a Document Template for details. 


Export / Import 

Bridge User Guide - Export / Import 

103 

This section includes features for sharing data with other programs. 

 

Note: The options for importing and exporting data are currently inactive. These features are being redesigned for a future 

release. 

Export 

This feature is currently inactive. 

Import 

This feature is currently inactive. 

Download Word Ribbon 

In order to use the Word Ribbon to insert system placeholders in document templates, you must first save the current system layout to 

a file. The file is then imported into Word. See the Document Configuration Reference Guide for detailed instructions. 

1. In the main menu, select Product Design, then select Export / Import. 


Bridge User Guide - Export / Import 

104 

2. Under the Download Word Ribbon panel, click Download. 

3. A standard File Download window will open. Click Save to save the file to your computer. 

4. Select a location and enter a filename, then click Save. 

5. To import the data into Word, see the Document Configuration Reference Guide. 


Master Covers 

Bridge User Guide - Master Covers 

105 

Managing Master Covers is an extensive and detailed process. 

For detailed instructions, please see the Bridge User Guide - Master Covers document. 


Appendices 

Bridge User Guide - Appendices 

106 

Appendix A - Email Syntax 

When an email is generated, system and submission information can be pulled into the subject and body of the email. This section 

details the syntax to be used when preparing the email template. 

Workflow and System Placeholders 

The main objective of sending dynamically generated emails is to provide information. To achieve this, the email template is 

created using placeholders. When the system prepares the email, it replaces the placeholders with the required information. 

To pull in information from the custom fields in your workflow, the placeholder is the System Reference name of the field enclosed 

in double square brackets [[ ]]. 

For example, a field named “Business Region” may have a system reference name of “BusinessRegion”, so the contents of the 

field would be pulled in with the placeholder [[BusinessRegion]]. 

 

Notes: 

The System Reference name does not change if the field name is changed, and may include numbering if duplicate fields 

exist. For these reasons, you should verify the System Reference name of each field when adding placeholders. 

If a field is part of a grid, the placeholders will need to be included in a table format, described below. 

In addition to the workflow information, you can also include system information related to the submission, or the date and time from 

the server. The full list of system placeholders is available below. 

Tables 

A table can be added to the email template to pull in all entries from a grid, displaying all chosen fields for the first entry, then the 

second entry, and so on. 



107 

The table will be contained within the [[TABLESTART]] and [[TABLEEND]] markers (they are case sensitive). It will display all text 

between the markers, replacing any placeholders with the appropriate values for that entry, then repeat the line for the next entry in 

the table. 

When adding placeholders for fields within a grid, the System Reference for the grid must be identified along with the System 

Reference for the field as follows: 

[[GridName_FieldName]] 

 

For example, a grid with system reference RegionalPercentages has three fields. The system references for the first two 

fields are RegionName and Percentage. The third field will not be included in the table. The table entry in the email 

template would appear as follows (markers and placeholders are marked in bold): 

[[TABLESTART]]The percentage for region [[RegionalPercentages_RegionName]] is 

[[RegionalPercentages_Percentage]]%.[[TABLEEND]] 

When the email is generated, the table will appear as follows (data pulled from the grid is marked in bold): 

The percentage for region North America is 40%. 

The percentage for region South America is 48%. 

The percentage for region Europe is 54%. 

Since the third field in the table is not included in the table setup, it will be ignored when the table is generated. 

Triggers 

Triggers can be used to define sections of the email that will only be included if certain conditions are met. 

The trigger markers [[OW_DOCUMENTTRIGGER_START]] and [[OW_DOCUMENTTRIGGER_END]] are used to mark the 

beginning and end of the conditional text. After the start marker, the trigger is identified with a standard placeholder containing the 

name of the trigger, such as [[My Trigger]]. 

Between the trigger placeholder and the end marker, place all of the text that will depend on the trigger. 

 

For example, to add a section to the email that lists special instructions based on two triggers, the following lines could be 

added (markers and placeholders are marked in bold): 



108 

Special Conditions: 

[[OW_DOCUMENTTRIGGER_START]][[Premium Client]]This is a premium client. Escalate all issues for immediate 

attention.[[OW_DOCUMENTTRIGGER_END]] 

[[OW_DOCUMENTTRIGGER_START]][[High-Value Coverage]]This coverage falls under the High-Value 

regulations.[[OW_DOCUMENTTRIGGER_END]] 

If the Premium Client trigger evaluates as true, but the High-Value Coverage trigger evaluates as false, the following will 

be included in the email: 

Special Conditions: 

This is a premium client. Escalate all issues for immediate attention. 

 

Tip: All spacing and line breaks included within the trigger markers will be included or excluded based on the triggers. 

Care should be taken to place text properly in order to maintain the layout of the document. 

Placeholders List 

The following is a list of all system variables that can be pulled into an email template. This does not include the custom fields 

created for your workflow, which are addressed using the System Reference name in brackets [[ ]]. 

Client Information: 

[[InsuredAddress]] 

[[InsuredCity]] 

[[InsuredContactFirstName]] 

[[InsuredContactLastName]] 

[[InsuredContactPhone]] 

Client Address 

Client City 

Client Primary Contact First Name (if no primary contact is selected in the client record, the 

information will be taken from the first user in the user list) 

Client Primary Contact Last Name (if no primary contact is selected in the client record, the 

information will be taken from the first user in the user list) 

Client Primary Contact Phone Number (if no primary contact is selected in the client record, 

the information will be taken from the first user in the user list) 



109 

[[InsuredCountry]] 

[[InsuredEmail]] 

[[InsuredFax]] 

[[InsuredCompanyName]] 

[[InsuredPhone]] 

[[InsuredState]] 

[[InsuredWebsite]] 

[[InsuredZip]] 

Client Country 

Client Primary Contact Email Address (if no primary contact is selected in the client record, 

the information will be taken from the first user in the user list) 

Client Fax Number 

Client Company Name 

Client Phone Number 

Client State 

Client Website 

Client Zip/Postal Code 

Deductible Information: 

[[Deductible_Amount]] 

[[Deductible_Description]] 

[[Deductible_PremiumType]] 

[[Deductible_DeductibleType]] 

Deductible Amount (for use in tables) 

Deductible Description (for use in tables) 

Deductible Premium Type (for use in tables) 

Deductible Type (for use in tables) 

Distributor Information: 

[[DistributorAddress]] 

[[DistributorCity]] 

[[DistributorClientCode]] 

[[DistributorCode]] 

[[DistributorCommission]] 

[[DistributorCountry]] 

[[DistributorFax]] 

[[DistributorName]] 

[[DistributorPhone]] 

[[DistributorReferenceCode]] 

[[DistributorStateProvince]] 

[[DistributorWebsite]] 

[[DistributorZipPostalCode]] 

Distributor Address 

Distributor City 

Distributor Client Code 

Distributor Code 

Distributor Commission Percentage 

Distributor Country (displayed as two-letter code) 

Distributor Fax Number 

Distributor Name 

Distributor Phone Number 

Distributor Reference Code 

Distributor State/Province (displayed as two-letter code) 

Distributor Website 

Distributor Zip/Postal Code 



110 

Insurer: 

[[InsurerAddress]] 

[[InsurerCity]] 

[[InsurerClientCode]] 

[[InsurerCode]] 

[[InsurerCountry]] 

[[InsurerFax]] 

[[InsurerName]] 

[[InsurerPhone]] 

[[InsurerReferenceCode]] 

[[InsurerRiskPercentage]] 

[[InsurerStateProvince]] 

[[InsurerWebsite]] 

[[InsurerZipPostalCode]] 

Insurer Address 

Insurer City 

Insurer Client Code 

Insurer Code 

Insurer Country (displayed as two-letter code) 

Insurer Fax Number 

Insurer Name 

Insurer Phone Number 

Insurer Reference Code 

Insurer Risk Percentage 

Insurer State/Province (displayed as two-letter code) 

Insurer Website 

Insurer Zip/Postal Code 

Limit Information: 

[[Limit_Amount]] 

[[Limit_Description]] 

[[Limit_PremiumType]] 

[[Limit_LimitType]] 

Limit Amount (for use in tables) 

Limit Description (for use in tables) 

Limit Premium Type (for use in tables) 

Limit Type (for use in tables) 

Policy Information: 

[[BoundDate]] 

[[CreatedDate]] 

[[PolicyEffectiveDate]] 

[[EndorsementNumber]] 

[[FirstQuotedDate]] 

[[LastQuotedDate]] 

[[CreatedByFirstName]] 

Bound Date 

Created Date 

Effective Date 

Endorsement Number 

First Quoted Date 

Last Quoted Date 

First name of the user who created the current transaction. 



111 

[[CreatedByLastName]] 

[[ModifiedByFirstName]] 

[[ModifiedByLastName]] 

[[LastStatusChangedByFirstName]] 

[[LastStatusChangedByLastName]] 

[[SubPolPolicyNo]] 

[[SubPolPolicyTermID]] 

[[SubPolProduct]] 

[[SubPolSystemID]] 

[[PolicyValidUntilDate]] 

[[TermEffectiveDate]] 

[[TermExpiryDate]] 

[[CancellationReason]] 

[[CancellationReason_IfOtherSpecify]] 

[[ReinstatementReason]] 

[[ReinstatementReasonCode]] 

[[LostReasonLabel]] 

[[QuoteExpiryDate]] 

[[PreviousTermPolicyNumber]] 

[[TermNumber]] 

Last name of the user who created the current transaction. 

First name of the last user to make changes to the current transaction. This includes 

changes to fields, generating documents, sending e-mails, and any action that changes the 

status of the transaction. 

Last name of the last user to make changes to the current transaction. This includes 

changes to fields, generating documents, sending e-mails, and any action that changes the 

status of the transaction. 

First name of the last user to change the status of the current transaction. This reflects any 

actions that would change the status of the submission, even if the submission is already in 

that status. This does not include other changes to the transaction. 

Last name of the last user to change the status of the current transaction. This reflects any 

actions that would change the status of the submission, even if the submission is already in 

that status. This does not include other changes to the transaction. 

Policy Number 

Policy Term ID 

Product/Master Cover Name 

Transaction ID 

Valid Until Date of the current transaction 

Returns the Effective date of the current term. 

Returns the Valid Until date of the current term. 

The selected reason for a policy cancellation. 

If Other is selected as a cancellation reason, the content of the If Other, Specify field can 

be called. 

The selected reason for a policy reinstatement. 

The code for the selected reinstatement reason. 

The selected Lost reason for lost quotes. 

The calculated expiry date for a quote. 

Returns the Policy Number for the previous term of the current policy. 

Returns the number of the current term. For example, the original policy is term 1, the first 

renewal is term 2, the second renewal is term 3, etc. 

Premium Information: 



112 

[[Premium_Amount]] 

[[Premium_PremiumType]] 

[[Premium_CommissionAmount]] 

[[Premium_NetPremium]] 

Premium Amount (for use in tables) 

Premium Type (for use in tables) 

The commission amount for the premium. (for use in tables) 

The net premium amount for the premium. (for use in tables) 

Premium Summary: 

[[InsuringConditions]] 

[[TotalCommissionAmount]] 

[[TotalGrossPremiumAmount]] 

[[TotalNetPremiumAmount]] 

[[TotalTaxesAmount]] 

[[TermTotalPremium]] 

Total Commission Amount 

Total Gross Premium Amount 

Total Net Premium Amount 

Total Taxes Amount 

Returns the total premium of all bound transactions within the current term, including all 

premium types. 

Premium from unbound transactions within the term will not be included, nor will the 

premium from any transaction bound after the transaction in question was last calculated. 

System Date: 

[[dd]] 

Day - Double Digit 

[[%d]] 

Day - Single Digit 

[[MM/dd/yyyy]] Formatted Date 1 

[[M/d/yyyy]] Formatted Date 2 

[[dd/MM/yyyy]] Formatted Date 3 

[[d/M/yyyy]] Formatted Date 4 

[[f]] 

Full Date -> Monday, June 15, 2009, 1:45 PM 

[[MMMM]] 

Full Month Name 

[[D]] Long Date -> Monday, June 15, 2009 

[[MM]] 

Month - Double Digit 

[[%M]] 

Month - Single Digit 

[[M]] Month Day - June 15 

[[d]] Short Date -> 6/15/2009 

[[yyyy]] 

Year 



113 

[[Y]] Year Month -> June, 2009 

Other: 

[[Master Cover]] 

[[PolicyNo]] 

[[URL]] 

[[ManualBindReferral]] 

[[RejectReason]] 

[[Referral]] 

Master Cover name 

Policy Number 

URL leading directly to the submission/policy within the system. (User may need to login 

before being brought to the page) 

Displays the reason for the manual bind referral, as defined in the master cover validation 

rule. This variable will only work in automated Policy Workflow Emails attached to the 

Manual Bind event type. 

Reject Reason 

Displays the reason for the referral, as defined in the master cover validation rule. This 

variable will only work in automated Policy Workflow Emails attached to the Referrals 

event type. 

Tables: 

[[TABLESTART]] 

[[TABLEEND]] 

Start Table (must be in uppercase) 

End Table (must be in uppercase) 

Triggers: 

[[OW_DOCUMENTTRIGGER_START]] Start Trigger section (must be in uppercase) 

[[OW_DOCUMENTTRIGGER_END]] End Trigger section (must be in uppercase) 



114 

Appendix B - Advanced Trigger Design 

While the basic setup of triggers can be very useful, they do not take advantage of the full capabilities of the trigger system. 

Advanced setups can include triggers within triggers to blend And/Or logic (referred to as “Nested Triggers”), entire pages can be 

evaluated for any number of conditions, cascading and branching triggers can make complex decisions, all automatically. 

Combining triggers and calculated fields opens a world of possibilities, where multiple fields can be run through formulas and functions, 

with the results being used in multi-stage trigger structures. 

Mixing And and Or 

While a single trigger can have multiple conditions, with all conditions using the same conjunction (And/Or), some situations require 

a combination of the two. By creating separate triggers for each group of conditions using the same conjunction, then joining the 

triggers together in a higher level trigger, a precise set of conditions can be identified. 

For example, there are four checkboxes, valued at 1, 2, 4, and 8. A trigger is needed to determine if the combined value of the 

checked boxes is more than 10. There are multiple solutions for this problem, one of which is detailed below. 

The logical formula appears as follows: 

(Box 8 and (Box 4 or (Box 2 and Box 1))) 

Since each trigger needs to be referenced in the trigger above it, we begin with the lowest level, represented in Blue above. 

The second level, represented in Green above, can now refer to the third-level trigger. 



115 

The top level, represented in Red above, can now be created to complete the structure. 

When the top trigger is used anywhere in the system, the system will evaluate the conditions and triggers from the top-down until it 

has a conclusion. 



116 



117 

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intellectual property laws and are the property of Oceanwide Inc. ® 

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otherwise, without prior written permission from the owner Oceanwide Inc. ® 

Printed and published in Montreal, Quebec CANADA. 

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exclusive to Oceanwide Inc. ® . 

Disclaimer 

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responsibility for any liability, loss, or risk; whether corporate, personal or 

otherwise in whole or in part of which; is incurred as a consequence directly or 

indirectly of the application use; or reliance on or any of the contents of this 

document (documentation).

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