water and sanitation concession agreement - example 1 annexures ...

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Water and Sanitation Concession Agreement - Example 1 (Annexures) 1. LEVELS OF WATER SUPPLY SERVICE AND SANITATION SERVICES The levels of service as referred to above are defined as follows: LEVEL OF SERVICE SERVICE Water Supply Service DESCRIPTION OF SERVICE Minimum Level 1 Sanitation Service Water Supply Service Basic Level 2(a) Sanitation Service Water Supply Service Modified Basic Level 2 (b) Sanitation Service Water Supply Service Intermediate Level 3 Sanitation Service Water Supply Services Full Level 4 Sanitation Service 4 PPP in Infrastructure Resource Center for Contracts, Laws and Regulations (PPPIRC) Reviewed: Victoria R. Delmon, LEGPS http://www.worldbank.org/ppp November 2007
Water and Sanitation Concession Agreement - Example 1 (Annexures) LEVEL OF SERVICE Upgraded Full Level 5 SERVICE Water Supply Services Sanitation Service DESCRIPTION OF SERVICE The provision of Water Supply Services and Sanitation Services to Consumers shall be developed simultaneously, endeavouring to avoid installing Sanitation Services without installing Potable Water Supply systems and vice versa. 2. SERVICE QUALITY STANDARDS The Concessionaire shall maintain a register of service complaints and advice of service disruptions. A 24 (twenty four) hour a day, 7 (seven) day a week, service shall be maintained to receive advice of disruptions and to react as required. The Concessionaire shall establish offices, accessible to all Consumers and potential Consumers in the Developed Areas and the offices must be open to the public during working hours for attending to complaints and queries from Consumers. The offices shall be manned by competent personnel. The response times which are to be achieved by the Concessionaire in respect of any disruption of the Water Services shall be as follows: a. Category 1 - Disruptions causing life threatening situations and/or potential damage to properties and other facilities - attend to incident within 2 (two) hours of being notified or becoming aware of the fact and effect repair with due diligence employing all necessary reserves irrespective of cost. b. Category 2 - Disruptions causing significant water losses or discomfort to the public - attend to incident within 4 (four) hours of being notified or becoming aware of the fact and effect repair with due diligence including providing alternative Supply if the service cannot be resumed within 12 (twelve) hours of notification. c. Category 3 - Disruptions generating no damage or significant water losses - effect repair within 24 (twenty four) hours of being notified or becoming aware of the fact. In all cases the Concessionaire must, within 18 (eighteen) hours of being notified or becoming aware of the fact, inform affected Consumers of the measures adopted, or to be adopted, to resolve the disruption, including, where appropriate, alternative Water Supply Services and/or Sanitation Services arrangements. No individual Consumer shall be without their normal water Supply service and/or Sanitation Service for a period of more than 24 (twenty four) hours and no area shall 5 PPP in Infrastructure Resource Center for Contracts, Laws and Regulations (PPPIRC) Reviewed: Victoria R. Delmon, LEGPS http://www.worldbank.org/ppp November 2007
Page 1 and 2: This document has been prepared for
Page 3: Water and Sanitation Concession Agr
Page 7 and 8: ANNEXURE F6 - QUALITY SPECIFICATION
Page 9 and 10: made available to the Council or it
Page 11 and 12: ANNEXURE H8 - HANDOVER CERTIFICATE
Page 13 and 14: ANNEXURE I - STOCK SCHEDULE AREA SE
Page 15 and 16: ANNEXURE K10 - EMPLOYEE DEVELOPMENT
Page 17 and 18: ● ● Properly documented assessm
Page 19 and 20: 1. POLICY ANNEXURE L11 - AFFIRMATIV
Page 21 and 22: ANNEXURE N13 - PROFORMA PERFORMANCE
Page 23 and 24: ii. if the Concessionaire, after ha
Page 25 and 26: The Council: Physical: Postal: Tele
Page 27 and 28: ANNEXURE O14 - INSURANCE SCHEDULE 1
Page 29 and 30: Potential or total used for in a co
Page 31 and 32: . Household - High Pressure Metered
Page 33 and 34: i. Religious and Educational Instit
Page 35 and 36: For the connection of a high pressu
Page 37 and 38: Private Dwellings Households - Fixe
Page 39 and 40: The above is not a stepped charge s
Page 41 and 42: COD t = Average chemical oxygen dem
Page 43 and 44: The disincentive formula is calcula
Page 45 and 46: ANNEXURE Q16 - CHARGE ESCALATION FO
Page 47 and 48: as the case may be, such inputs wil
Page 49 and 50: CATEGORY TWO SANCTION The Concessio
Page 51 and 52: any category 2 unforseen Water Supp
Page 53 and 54: during the first 6 (six) months cal
Page 55 and 56:
ANNEXURE S17 - CONTRACT SCHEDULE CO
Page 57 and 58:
8. The Concessionaire undertakes to
Page 59 and 60:
ANNEXURE W - REPORTING SCHEDULE 1.
Page 61 and 62:
Sanitation services Works; Sanitati
Page 63 and 64:
g. proposals for achieving service
Page 65 and 66:
ANNEXURE X - DRAWDOWN PROCEDURE FOR
Page 67 and 68:
eceive payment of a water and sanit
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