water and sanitation concession agreement - example 1 annexures ...

e without its normal Water Supply Services for a period of more than 12 (twelve)
hours without alternative arrangements being put in place by the Concessionaire.
In the event of planned water Supply and/or Sanitation Service cuts, 48 (forty eight)
hours notice must be given to all affected Consumers.
Complaints and enquiries, other than those dealt with above, shall be dealt with by
the Concessionaire within 7 (seven) days of receipt.
3. SEWER OVERFLOWS AND POLLUTION CONTROL
The Concessionaire shall operate, clean, repair, replace and extend the Sanitation
Service Works on a continual basis so that the risk of flooding measured in terms of
the number of premises and/or areas subject to flooding, during each year of the
Contract, by overflows from sewer lines as a result of under capacity or specific
construction problems is gradually eliminated within the first 5 (five) years of the
Contract.
Should a pollution incident occur which may affect the Raw Water, the
Concessionaire shall immediately take all measures required for detecting and
preventing any pollution entering any treatment plants. The Concessionaire shall cooperate
with all relevant authorities to identify and resolve the cause of the problem
and shall provide the Council with all available information in respect of the extent
of the pollution incident and the remedial measures taken to contain and/or eliminate
the pollution incident with due regard to and all Regulatory Provisions.
4. REPORTING
The Concessionaire shall, within 3 (three) months of the Effective Date, have a
reporting procedure in place which shall be approved by the Council. The purpose
of such reporting procedures shall be to record the types of water service Supply
complaints received and the response times achieved by the Concessionaire. The
reporting procedure shall also record the Concessionaire’s compliance with all
performance level and service quality requirements in respect of the Supply of Water
Services.
6
PPP in Infrastructure Resource Center for Contracts, Laws and Regulations (PPPIRC) Reviewed: Victoria R. Delmon, LEGPS
http://www.worldbank.org/ppp November 2007