water and sanitation concession agreement - example 1 annexures ...

ANNEXURE R - SCHEDULE OF SANCTIONS
Pursuant to the provisions of 9 of the Contract -
CATEGORY ONE SANCTION
The Concessionaire may be sanctioned by way of a penalty of [AMOUNT AND CURRENCY] in the following circumstances -
recurrence within a period of 1 (one) year of a breach previously sanctioned by a warning.
not responding to a complaint or enquiry within 7 (seven) days of receipt.
failure to give 48 (forty eight) hours notice by radio, newspaper advertisement or any other appropriate means of planned service cut.
any unforeseen Water Supply Services cut to an area for a period exceeding 12 (twelve) hours but not exceeding 18 (eighteen) hours
from being notified or becoming aware of the fact without alternative arrangements being put in place.
any unforeseen Water Supply Services cut to an individual Consumer for a period exceeding 24 (twenty four) hours but not
exceeding 36 (thirty six) hours from being notified or becoming aware of the fact without alternative arrangements being put in
place.
not advising affected Consumers within 18 (eighteen) hours from being notified or becoming aware of the fact of the measures
adopted to resolve a disruption or of the alternative arrangements to be put in place.
any category 3 (three) unforseen Water Supply Services cut longer than 24 (twenty) hours but shorter than 48 (forty eight) hours
from being notified from becoming aware of the fact.
repeat of incorrect invoicing to a Consumer where the latter has justifiably complained on at least 2 (two) occasions about previous
substantially incorrect invoicing;
any discriminatory or incorrect conduct in the treatment of a Consumer or group of Consumers in particular.
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PPP in Infrastructure Resource Center for Contracts, Laws and Regulations (PPPIRC)
Reviewed: Victoria R. Delmon, LEGPS
http://www.worldbank.org/ppp November 2007