Governing for Results 6 - Washington State Digital Archives
Governing for Results 6 - Washington State Digital Archives
Governing for Results 6 - Washington State Digital Archives
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Office of Administrative Hearings<br />
Development of Special Case Tracking Database<br />
In FY 1998, the Office of Administrative Hearings received nearly 46,000<br />
referrals of contested case appeals. While the bulk of these cases came from<br />
the Department of Social and Health Services and the Employment Security<br />
Department, approximately 800 were "special" case referrals from a wide variety<br />
of state agencies and local governments.<br />
While OAH has developed automated case tracking systems <strong>for</strong> DSHS and ESD<br />
cases, there has been no systematic way to track special cases. Some<br />
caseloads were tracked through computer spreadsheets; others were tracked on<br />
paper in spiral notebooks.<br />
Using the agency's existing software, a team of OAH employees has developed<br />
an easy-to-use Paradox application that consolidates all special caseloads into<br />
one dynamic database.<br />
<strong>Results</strong><br />
★ Improved ability to track special caseloads <strong>for</strong> timeliness and quality.<br />
★ Improved service delivery by providing more accurate and timely in<strong>for</strong>mation<br />
to client agencies and appellants.<br />
★ Improved efficiency and effectiveness of agency staff by decreasing<br />
paperwork and improving accuracy of case tracking.<br />
Team Members: Jeremy Hagquist, Zee Hix, Frank Mighetto, Darla Aumiller,<br />
Mary Radcliffe, Jan Grant<br />
CONTACT: Barbara Cleveland, (360) 586-3169<br />
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