Governing for Results 6 - Washington State Digital Archives
Governing for Results 6 - Washington State Digital Archives
Governing for Results 6 - Washington State Digital Archives
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Department of Personnel<br />
On-Line Access to Job Class Specifications and<br />
Personnel Rules<br />
The Department of Personnel (DOP) had available the job class specifications<br />
and rules in an electronic <strong>for</strong>mat, but in order to access it, users had to download<br />
and install a massive computer help file, even if they only needed one document<br />
in the file. This process took from 7-40 minutes, depending on the computer<br />
system of the user. In order to have the most recent in<strong>for</strong>mation, the customer<br />
would have to use this time-consuming downloading process on a monthly basis.<br />
The project team converted the files to an Internet-friendly <strong>for</strong>mat and set up an<br />
interface so users can access the in<strong>for</strong>mation directly off DOP’s website.<br />
Customers can now access the specific document they need, rather than the<br />
entire file, and it now takes less than a minute to do so.<br />
<strong>Results</strong><br />
« The process is much easier and less time consuming.<br />
« There is more time available <strong>for</strong> DOP staff members to quickly respond to<br />
other customer requests.<br />
« Immediate savings of time and money on printing and mailing costs.<br />
Team Members: Dawn Baker, Ann Valeos, Yvonne Poe, Randy Ayers, Deb<br />
Calderon, and Sherrie Ilg.<br />
CONTACT: Donna Bogumill, (360) 586-0402<br />
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