Governing for Results 6 - Washington State Digital Archives

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Department of Labor and Industries Deposit Accounts Permit Contractors to Do Business by Fax Electrical contractors must purchase permits before beginning any electrical work. Prior to this project, these contractors were required to either mail the permit with payment or visit a local office to buy it. Contractors are busy and many times far from a local office. The new electrical permits program created a way for contractors to set up deposit accounts with L&I instead of having to send a check with each permit. This allows contractors to fax their permit applications. Once received, L&I draws the appropriate funds from the contractor's deposit account. Results ★ Contractors can save as much as two or three hours per day by faxing permits rather than traveling to an office. ★ Inspections occur sooner. ★ Errors have been reduced. ★ Administrative paperwork is reduced by 50 percent. Team Members: Zona Powell, Leslie D. Imbler, Donna Lealos, Carolyn Randall, Bob Thomas and Steve Thornton CONTACT: Leslie Imbler, (360) 902-5793 39
Department of Labor and Industries Reference Check Sheet Saves Customers/Staff Time Almost half of all electrical permits received by the Tumwater service location counter contained errors. To help customers through the permit process, counter staff designed a reference check sheet highlighting the most important permit items and began providing the sheet to customers. Customers now have a better idea of what exactly is required on the permit, and less time is spent by staff reviewing and processing the permit application. Results ★ Correctly completed electrical permit applications received have increased from 50 percent to 97 percent. ★ Less staff time is required to assist customers in completing electrical permit applications. Team Members: Debbie Carlin, Carole Jones, Lelfia Lhaleghi, Wendy Mayo. CONTACT: Debbie Carlin, (360) 902-6626. 40
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Governing for Results 6 - Washington State Digital Archives

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