Governing for Results 6 - Washington State Digital Archives
Governing for Results 6 - Washington State Digital Archives
Governing for Results 6 - Washington State Digital Archives
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Utilities and Transportation Commission<br />
Improved Household Goods Rules Good <strong>for</strong> Consumers<br />
Existing household goods carrier rules did not adequately protect consumers nor<br />
provide consumers enough choice in selecting a carrier to provide moving<br />
services. A team was <strong>for</strong>med to draft new rules to solve this issue. The new<br />
rules provide <strong>for</strong> more relaxed entry <strong>for</strong> new household goods carriers and<br />
provide more protection <strong>for</strong> consumers when using household goods carrier<br />
services.<br />
<strong>Results</strong><br />
★ 240 hours saved per year through elimination of 10 to 15 <strong>for</strong>mal hearings.<br />
★ Consumers have greater choice in selecting household goods carriers.<br />
★ Consumers are protected, through rule, by an established maximum<br />
percentage a mover can charge above an original estimate.<br />
★ A revised entry process now allows carriers to successfully enter and expand<br />
their markets.<br />
★ Movers may now offer a firm bid (binding estimate) to their customers.<br />
Team Name: Household Goods Rulemaking Team<br />
Team Members: Kim Dobyns, Bonnie Allen, Carolyn Caruso, Cathie<br />
Anderson, Diana Otto, Foster Hernandez, Gene Eckhardt, Thomas MacLean,<br />
Marjorie Schaer, Mary Sprouffske, Pat Dutton, Ray Gardner, Anne Rendahl<br />
CONTACT: Gloria Papiez, (360) 664-1157<br />
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