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Governing for Results 6 - Washington State Digital Archives

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Utilities and Transportation Commission<br />

Improved Household Goods Rules Good <strong>for</strong> Consumers<br />

Existing household goods carrier rules did not adequately protect consumers nor<br />

provide consumers enough choice in selecting a carrier to provide moving<br />

services. A team was <strong>for</strong>med to draft new rules to solve this issue. The new<br />

rules provide <strong>for</strong> more relaxed entry <strong>for</strong> new household goods carriers and<br />

provide more protection <strong>for</strong> consumers when using household goods carrier<br />

services.<br />

<strong>Results</strong><br />

★ 240 hours saved per year through elimination of 10 to 15 <strong>for</strong>mal hearings.<br />

★ Consumers have greater choice in selecting household goods carriers.<br />

★ Consumers are protected, through rule, by an established maximum<br />

percentage a mover can charge above an original estimate.<br />

★ A revised entry process now allows carriers to successfully enter and expand<br />

their markets.<br />

★ Movers may now offer a firm bid (binding estimate) to their customers.<br />

Team Name: Household Goods Rulemaking Team<br />

Team Members: Kim Dobyns, Bonnie Allen, Carolyn Caruso, Cathie<br />

Anderson, Diana Otto, Foster Hernandez, Gene Eckhardt, Thomas MacLean,<br />

Marjorie Schaer, Mary Sprouffske, Pat Dutton, Ray Gardner, Anne Rendahl<br />

CONTACT: Gloria Papiez, (360) 664-1157<br />

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