Governing for Results 6 - Washington State Digital Archives

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Department of Labor and Industries No More Long Waits for Software Reloads In the past, when employee computers malfunctioned or needed new software, department technicians typically needed 3-4 hours to reload – or reconfigure – each computer’s operating system. An in-house team recommended using a standard CD ROM program for this purpose, dropping computer reconfiguration times to about one hour per machine. Results: ★ Reducing by three hours the time spent rebuilding each PC configuration on an estimated 2000 employee computers per year yields an annual savings of approximately 6,000 hours of productive employee time. ★ In the Computer Training Room – where computers must be reconfigured after each class – the training downtime has been dramatically reduced. More training hours have been freed up for employees. ★ Because all software reloads are consistent, the day-to-day maintenance of the department’s operating software is easier and less time-consuming. Team Members: Donna Cole, Don Wood, Mark Delaplane, Charles Salley, Cindy Price, Kathie Krogh, Shari Sutphin, Dave Roberts, Carol Butterfield CONTACT: Don Wood, (360) 902-5883 43
Department of Labor and Industries Callers Receive “Hands-On” Attention in Region 5 Callers to Region 5 Factory Assembled Structure inspectors are hearing good news these days. The good news is a human voice for customers in Central Washington. In the past, FAS inspectors returned messages once they returned to the office. A simple change to the voice mail system now allows callers to dial “0” for an operator. The result is customers who need only a form or permit can have one mailed immediately. And the change meant a reduction in the number of phone messages for inspectors and allowed more time for work in the field. Results ★ More timely service to the customer with immediate needs. ★ In November and December 1998, there were 221 fewer voice-mail messages for inspectors to return each day versus the same period in 1997. ★ During the same period, inspectors conducted 171 more field inspections. Team Name: Region 5 FAS Team Members: Tony Tomasino, Richard Haverfield, Jack Jones, Denny Neveu, Bruce Nighswonger, Don Taylor and Tim Clemens CONTACT: Tony Tomasino, (509) 735-0136 44
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Dear Fellow Citizens: I am pleased
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Governing for Results 6 - Washington State Digital Archives

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