Governing for Results 6 - Washington State Digital Archives

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Department of Employment Security Hi Ho, Hi Ho, Same Day We Go Temporary Assistance for Needy Families (TANF) applicants were not able to access WorkFirst job search activities until eligibility was determined. There was an average wait of 15 days. Process improvement tools were used to develop new methods to serve job ready clients. Part of the process included consultation with DSHS partners. The designated staff used resource rooms and self-help tutorials to assist Same Day Job Search (SDJS) clients with resumes, JobNet and other resources. Service is now available one-on-one instead of having to wait for a workshop. Results ★ Decreased average eligibility determination time from 15 days to 1 day for TANF applicants beginning job search activities. ★ Increased applicants' ability to search, find employment and become more self-reliant. ★ Enhanced service delivery by designating specific staff for immediate job search assistance. ★ Enhanced collaboration with DSHS inter-agency communication and expanded coordination on WorkFirst Program. Team Name: Statewide WorkFirst SDJS Services for TANF Applicants Team Members: Jeanice Jarvis, Viola DeOchoa, Fran Bradley, Roger Soug, Breckeen Anderson, Bonnie Ross CONTACT: Bonnie Ross, (360) 438-4083 23
Department of Employment Security ACCESS-ing the Manual Madness The Monthly Delinquency Report (MDR), generated by the Department of Information Services (DIS) and used by the District Tax Offices (DTO) to manage collection of unpaid employer taxes, caused madness for representatives and specialists who had to manually sort through this 1,050 page monthly report. Because work is organized by territory assignments, the MDR was sorted by territory, then sorted again for individual Tax Specialists. Tax Specialists in the Tacoma DTO spent five hours a month manipulating the MDR in order to use it. The Tacoma team had long theorized that efficiencies could be made if they received the report electronically. Working with their supplier, the Production Control Unit, they developed a method to e-mail the MDR to the DTO. Upon receipt, the information was moved to an ACCESS database where Tax Specialists could sort and begin their work. Results ★ Eliminated $696 in postage, supplies and handling costs of the MDR. ★ Eliminated re-keying data from the Tax Information System to generate correspondence. ★ Decreased staff time spent generating correspondence from 6.25 hours to 5 minutes per MDR per staff. Automated manual process for greater data manipulation and increased efficiency. ★ Developed the ability to produce Management Information Reports to establish office priorities. ★ Serves as "Best Practice" for DTOs statewide. Team Name: Tacoma District Tax Office 500 Club Team Members: Fred Bell, Tanya Brewster, Phyllis Craig, Angie Crowe, Paula Ellis, Diane Gilcrease, Marcia Haglund, Carole Harrell, Betty Lane, Gen Miller, Jesse Pangelinan, James Sherls, Helen Sick, Pat Traulsen, Hao Duong CONTACT: Tanya Brewster, (253) 593-7334 24
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Governing for Results 6 - Washington State Digital Archives

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