Annual Report 2001 - Chubb Group of Insurance Companies
Annual Report 2001 - Chubb Group of Insurance Companies
Annual Report 2001 - Chubb Group of Insurance Companies
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From southern Europe to<br />
Latin America, Marta Gomez<br />
Llorente has been helping to build<br />
up <strong>Chubb</strong>’s specialty insurance<br />
business for more than 12 years.<br />
Challenged today by the diverse<br />
legal, economic and cultural issues<br />
<strong>of</strong> Latin America, Marta and her<br />
staff visit customers and brokers<br />
throughout the region to educate<br />
them on the risks they face and<br />
how the <strong>Chubb</strong> difference can<br />
help protect them. What makes<br />
<strong>Chubb</strong> special, according to<br />
Marta, is the way we treat our<br />
people — valuing good ideas and<br />
providing challenges. It’s also the<br />
way we treat our customers —<br />
taking time to understand their<br />
businesses and staying loyal to our<br />
principles and values. This is why<br />
brokers and customers respect and<br />
trust us, and why Marta and her<br />
team are passionate about working<br />
for <strong>Chubb</strong>.<br />
Patrick Fouché<br />
After a four-year internship<br />
with <strong>Chubb</strong> as a college<br />
student, Patrick Fouché chose to<br />
continue working for <strong>Chubb</strong> as an<br />
underwriting trainee. That was 10<br />
years ago. Today, as a vice<br />
president and marketing manager,<br />
he concentrates on building<br />
relationships with agents and<br />
brokers in the northeastern U.S.<br />
to increase <strong>Chubb</strong>’s pr<strong>of</strong>itability<br />
and growth. What keeps him<br />
motivated? According to Patrick,<br />
it’s <strong>Chubb</strong>’s industry leadership,<br />
pr<strong>of</strong>essional distribution force and<br />
talented staff. It’s also <strong>Chubb</strong>’s<br />
values <strong>of</strong> integrity and fairness<br />
which make it easier to handle<br />
any type <strong>of</strong> business challenge<br />
that comes his way.<br />
Maggie Wong regards her<br />
agents, brokers and<br />
customers as friends. As the<br />
marine underwriting manager for<br />
the Greater China region, she<br />
stays in constant contact with<br />
them. When faced with a<br />
problem, she puts herself in her<br />
customer’s shoes to come up with<br />
the solution. It’s an approach<br />
that’s worked for Maggie for some<br />
eight years as she’s advanced her<br />
career from local department<br />
manager to regional manager.<br />
What’s also helped her advance<br />
are <strong>Chubb</strong>’s clear guidelines and<br />
support from managers who<br />
encourage her to choose quality<br />
customers. For Maggie, that means<br />
she’s able to focus on doing what’s<br />
right for her customers and for<br />
<strong>Chubb</strong>.<br />
Maggie Wong<br />
Marta Gomez Llorente<br />
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