Annual Report 2001 - Chubb Group of Insurance Companies
Annual Report 2001 - Chubb Group of Insurance Companies
Annual Report 2001 - Chubb Group of Insurance Companies
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• Our integrated 31-country branch network gives customers access to<br />
seamless global service, <strong>Chubb</strong> values and local market expertise<br />
wherever they do business.<br />
By far, our biggest competitive advantage is our claim service.<br />
People and companies buy insurance to give them peace <strong>of</strong> mind and to<br />
satisfy certain obligations. The insurance policy is a promise to pay, and<br />
like all promises, it is only as good as the integrity <strong>of</strong> the one who makes<br />
the promise.<br />
Some people keep their promises when they have no alternative.<br />
They sometimes make their counterpart sweat for payment, and then<br />
they pay only as little as they can possibly get away with. Others keep<br />
their promises because they are people <strong>of</strong> integrity and it’s the right thing<br />
to do. We’ve been around for 120 years because the men and women <strong>of</strong><br />
<strong>Chubb</strong> have assimilated and perpetuated our founders’ fundamental<br />
credo: that the promise to pay sometimes imposes a moral obligation that<br />
goes beyond the legal obligation.<br />
Most <strong>of</strong> our agents, brokers and customers know this, and we have<br />
abundant third-party confirmation <strong>of</strong> it. Recently, for example, Forbes fyi<br />
magazine rated ours the best insurance precisely because <strong>of</strong> our no-hassle<br />
claims philosophy.<br />
We are pleased that our long-standing conservative approach to<br />
balance sheet management is suddenly back in style. Despite a year with<br />
unprecedented challenges on the underwriting side <strong>of</strong> the business, we<br />
Despite a year with<br />
unprecedented challenges<br />
on the underwriting side<br />
<strong>of</strong> the business, we<br />
finished the year in very<br />
strong financial shape.<br />
Our reserves are<br />
adequate, our asset<br />
quality is extremely high,<br />
and our cash flow from<br />
operations, including<br />
investment income,<br />
remained robust in <strong>2001</strong>.<br />
finished the year in very strong financial shape. Our reserves are<br />
adequate, our asset quality is extremely high, and our cash flow from<br />
operations, including investment income, remained robust in <strong>2001</strong>. We<br />
also have the best underwriters, actuaries and claims pr<strong>of</strong>essionals in the<br />
industry and the very best agents and brokers selling our products.<br />
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