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Higher Education
BUSINESS
MANAGEMENT
Operations Management: Global and Southern African Perspectives,
2 nd edition
ISBN: 9781770255630
Authors: Nigel Slack, Stuart
Chambers, Robert Johnston with
Mike Pycraft, Hemmanth Singh
and Khomotso Phihlela
Copyright: 2010
Extent: 768pp
Format: Soft cover
E-BOOK AVAILABLE
IN 2013
Description
Professor Mike Pycraft and his team
have adapted Operations Management,
5 th edition in response to a demand from
lecturers using the first Southern African
edition. Retaining its accessibility and
carefully developed pedagogical approach,
with its focus both on theory and practical
application, the adaptation reflects
operations management in Southern
African enterprises as well as retaining a
global perspective.
Features
• The text highlights the strategic
context in which operations managers
work.
• Each chapter starts with an
introductory explanation alongside a
diagram to demonstrate its relevance
to the subject.
• 100 local and international case studies
and numerous worked examples help
students apply the concepts.
• Chapter summaries consolidate
learning.
Contents
1: Operations management
2: The strategic roles and objectives of
operations management
3: Operations strategy
4: Process design
5: The design of products and services
6: Supply network design
7: Layout and flow
8: Process technology
9: Job design and work
10: The nature of planning and control
11: Capacity planning and control
12: Inventory planning and control
13: Supply chain planning and control
14: Enterprise resource planning
15: Lean operations and JIT
16: Project planning and control
17: Quality planning and control
18: Improvement
19: Failure and prevention
20: Managing improvement:
The TQM approach
21: The operations challenge
Introduction to Operations Management: A Strategic Approach
ISBN: 9781770255609
Author: Anton Grütter
Copyright: 2010
Extent: 302pp
Format: Soft cover
E-BOOK AVAILABLE
IN 2013
Description
This text provides an introduction to the
fundamentals of operations management
and is aimed at first-year students. It
provides students with the conceptual
tools to sift through organisational
complexity and enables them to make
managerial decisions about how to
use available resources to create the
operational capability to satisfy customers.
Features
• Learning objectives outline the main ideas
in the chapter.
• Integrated case studies at the end of each
chapter allow students to apply the theory.
• Chapters which deal with a particular
operational capability conclude with
a strategic review explaining how that
capability relates to the organisation’s ability
to deliver on its value drivers.
• Learning tips help students to understand
difficult concepts.
• End-of-chapter exercises and summaries
consolidate learning.
Contents
1: Operations: A systems perspective
2: Process types
3: Operations strategy
4: Process management and
measurement
5: Location and capacity management
6: Forecasting
7: Production planning
8: Service planning
9: Project management
10: Inventory and supply chain
management
11: Quality management
12: Development of lean thinking
Management
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