VeriFone VX 520 Terminal Merchant Manual - Chase Paymentech

Error MessagesApplication Processing MessagesAccumulator errError Explanation ActionThe terminal is not able to update thelocal transaction totals.Escalate to TPS.Address Unavail AVS could not be validated. Either accept the transaction with failed AVS or cancel thecurrent transaction. Retry the transaction and key thecorrect Address.AddZip MismatchAdjust Not AllwdAmt Too LargeNeither the address nor zip code keyedmatched the address and zip code.The terminal is not set up to allowadjustments.The HALO for the sale or refundexceeds the limits set. Also, a hostgenerated error, Amount Too Large 420or 421 will appear if the Max DebitReturn is enabled on Tandem.Either accept the transaction with failed AVS or cancel thecurrent transaction. Retry the transaction and key thecorrect Address and Zip Code.Adjustments are not allowed, check terminal download filesettings. Enter a valid amount under the limits set by HALOS,HALOC or HALOR in the download file. If the error is generated immediately after connecting tothe host, the Max Debit Return is enabled on Tandem.AVS Error AVS could not be validated. Either accept the transaction with failed AVS or cancel thecurrent transaction. Retry the transaction and key thecorrect AVS information.Bad Account #Bad card lengthBatch Clear failedBatch FullThe credit or gift card number does nothave a valid check digit.The card number entered is not withinthe minimum and maximum number ofdigits in the card BIN range.The automatic batch delete operationfailed after the settlement.The current batch is full. It must beclosed before new transactions areperformed. Retry the transaction. If problem persists, use another form of payment. Re-swipe the card. Manually key the card. If problem persists, use another form of payment. Manually clear the batch. If error persists, perform a full download.Perform a settlement.Card Not SupportedCard Swipe ErrorComm Server Fail /Comm ErrorDisplayed when the card type used isn’tfound within the BIN ranges.Displayed when the terminal is unable toread the data from the cards magneticstripe.Displayed when the terminal is unable toconnect to the host. Verify the BIN range present and is enabled to accept thecard type. If manual entry, verify it is enabled in the BIN. Retry the transaction. If problem persists, use anotherform of payment. Retry the transaction. If problem persists, perform a swipe test (chapter 6). Retry the transaction. If the error persists, reboot the terminal from the SystemMode menu. Verify the phone or Ethernet connection is working. Verify the communication parameters in the downloadfile, and perform a full download.April 2013 Verix SEPT410 & XEPT410 User Manual 9-1CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL