VeriFone VX 520 Terminal Merchant Manual - Chase Paymentech

EthernetHTTP 40x(most likely 404)Error Explanation ActionNo internet connection or internetconnectivity problems506 Call Helpdesk Indicates that NetConnect is up but isunable to establish or maintain connection tothe host.507 Call Helpdesk The PNS number/Merchant ID is not aknown NetConnect MID.509 Call Helpdesk Indicates that NetConnect is up but isunable to establish or maintain connection tothe host.510 Call Helpdesk /511 Call Helpdesk /512 Call Helpdesk /513 Call Helpdesk /NetConnect is unable to determine the valueof the MIME header. This error is mostlikely experienced during certification. Couldbe due to a blank username or password.Verify if one terminal or several terminals arereceiving the error.Retry transaction.Paste URLhttps://netconnect.paymentech.net/NetConnect/controller into web browser. If you see “Get NotSupported by the NetConnect Gateway” if theNetConnect application is running.If the merchant has a browser on the same PCas the point-of-sale, ask them to go towww.google.com. If they cannot reach Google,the problem is with their internet connection.The merchant should be referred to their serviceprovider. If they have dial backup, they shouldswitch to it in the meantime.If the error persists, use the appropriateprocedures to escalate a NetConnect issue. Retry the transaction, waiting at least 90 secondsfor an authorization or 5 minutes for an upload. If the error persists, use the appropriateprocedures to escalate a NetConnect issue. Use the NetConnect Tool to verify the MID, TID,username and password setup with the equivalentparameters in the download file. If incorrect,update and perform a partial download. Verify that the username and password arebetween 8-32 characters including a number.Special characters _ and – are permitted. Verify that the NetConnect URL’s in the downloadfile are correct. If incorrect, update and perform apartial download. Verify that NetConnect is up by going to this URLhttps://netconnect1.paymentech.net/NetConnect/controller from your browser. If “Get Not Supported by theNetConnect Gateway” displays on your browserthen the NetConnect application is running. If the error persists, use the appropriateprocedures to escalate a NetConnect issue. Retry the transaction, waiting at least 90 secondsfor an authorization or 5 minutes for an upload. If the error persists, use the appropriateprocedures to escalate a NetConnect issue. Verify the NetConnect Username and Password. Confirm MID/TID/NetConnect User ID/NetConnectPassword are correct in terminal/download file. If the error persists, use the appropriateprocedures to escalate a NetConnect issue.April 2013 Verix SEPT410 & XEPT410 User Manual 9-7CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL