Minutes of the Twenty First Meeting of the Board of NHS Leicester ...

PERFORMANCEPaper DNHS Leicester City Board Meeting12 May 2011A report entitled “Care and Compassion: Report of the Health ServiceOmbudsman on Ten Investigations into NHS Care of Older People” waspublished on 14 February 2011 and describes the stories of ten older peopleand their experience of NHS care. Most of the stories refer to periods of inpatientcare, but the lessons apply to all care – the need for all staff,irrespective of clinical or non-clinical background, to be diligent, sensitive andthoughtful when providing care.The stories reveal a failure of attitude – both by staff and institution –characterised by a lack of sensitivity, compassion and professionalism. ForLCCHS, there are parallels with our care of Mrs Densham which were reportedto the Board in November and December 2010. The ombudsman’s report doesnot make any recommendations and indeed the stories do in fact tell their own‘story’. Collectively, they amount to neglect, carelessness, indifference andthoughtlessness, which are the exact opposite to NHS values and the NHSconstitution.The importance of the ombudsman report being considered throughout LCCHSwas stressed to members of the Board (even subsequent to the transfer to LPTon 1 st April 2011) and the Board agreed that the senior management teamshould establish an awareness raising programme and disseminate the reportto staff.It was RESOLVED:- to note the report.PS/11/52To Receive a Summary Report on Performance as at February 2011 forLeicester City Community Health ServiceKeith Gibbs updated Board members on indicator and activity performance asat February 2011 for Leicester City Community Health Service.Areas discussed were noted as:Allied Health Professionals – Adults: Teresa Smith advised that DebbieO’Donovan’s team had done a lot of work to achieve 100% target as at today(29 March 2011).Allied Health Professionals – Children’s: Janet Harrison advised the Board thatthe position today is green, with the exception of one patient who has chosen towait until after Easter for their treatment.District Nursing: Teresa Smith reported that inputting had increasedsignificantly and information taken from Systmone over a 4 week period wasrelayed to members of the Board. Teresa Smith reported that she wasconfident that the figure would be above 60% if it was to be looked at manuallyand she wished to acknowledge and give credit to the teams for what they haveachieved.3