Minutes of the Twenty First Meeting of the Board of NHS Leicester ...

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Paper DNHS Leicester City Board Meeting12 May 2011arranged under six headings – four staff pledges from NHS constitution (below),and two additional themes of ‘staff satisfaction’ and ‘equality and diversity’.Pledge 1: To provide all staff with clear roles, responsibilities and rewardingjobs.Pledge 2: To provide all staff with personal development, access to appropriatetraining for their jobs and line management to succeed.Pledge 3: To provide support and opportunities for staff to maintain their health,wellbeing and safetyPledge 4: To engage staff in decisions that affect them, the services theyprovide and empower them to put forward ways to deliver better and saferservices.1116 LCCHS staff were asked for their views on working for LCCHS via the2010 staff survey. 753 staff responded achieving a response rate of 67.5%(compared to 70% for 2009 survey). This response rate was well above the54% PCT national average.Kam Kotecha highlighted 4 positive and 4 negative key findings of the surveyfor discussion. Notably, LCCHS’s results were better than average whencompared with other PCT providers in 19 of the 38 key findings, rated in the top20% of all PCT providers in 7 of the key findings and met the average in afurther 6 key findings.The CQC rated LCCHS at 3.67 on an overall measure of staff engagement.The Trust’s score was average when compared with other PCT providers. Thisrelates to staff members perceived ability to contribute to work improvements,their willingness to recommend the Trust as a place to work or receivetreatment and the extent to which they feel motivated at work.An action plan will be developed following TCS transfer to reflect the needs ofthe new integrated organisation.It was RESOLVED:- to note the key findings of the NHS Staff Survey 2010 for LCCHS.PS/11/58 To Receive the Results of the Annual Patient Survey 2010/11Nichola Crust presented the fourth annual patient survey results for adult andchildren services to members of the Board. The survey was completed inFebruary and March 2011. The results for adult and children’s services werecombined in this report to give an overall picture of performance in LCCHS, butthese will be separated at a later stage to allow adult and children services toestablish improvement plans in the areas which relate specifically to thoseservices.8
Paper DNHS Leicester City Board Meeting12 May 2011The survey questionnaires were distributed by clinical staff to their patients withthe advice that staff should not help the patients to complete the survey, butshould refer patients to the Ujala Resource Centre helpline if they required anyhelp. Approximately 5000 questionnaires were distributed; 954 responses werereceived, giving a response rate of 19%.Overall the findings reflected positively on LCCHS, patients were generallyhappy with the way they were cared for by our staff; when a procedure ortreatment was carried out, 94% of patients felt happy that the risks and benefitswere explained to them, 93% felt that they understood what would happen, and98% were given enough privacy during this process.Where comments were critical or negative they tended to fall into severalcategories, including appointments and booking systems – how these can beconfusing or non-intuitive; waiting times; keeping to appointment times;continuity of care and have the same health professional visit; car parking andrude or impolite behaviour by some staff.The report demonstrates that patients positively rate the care they havereceived. Ten questions showed a measurable improvement over the previoussurvey in 2009/10 and eight maintained the same high scores as last year,giving an overall 2% average improvement in scores.It was RESOLVED:- to note the report.PS/11/59To Receive a Report on the Compliance with the Care QualityCommission’s Essential Standards of Quality and SafetyNichola Crust informed the Board that providers of health care services arerequired to demonstrate ongoing compliance with the Care QualityCommission’s ‘Essential Standards of Quality and Safety’ as a condition ofmaintaining registration. The work undertaken by LCCHS to ensure it remainscompliant with those standards was described to the Board.LCCHS has a robust integrated governance structure and oversightand scrutiny of the organisation’s performance against national, regional andlocal standards generally has been maintained by the Clinical Governance,Health and Safety, and Finance and Performance Committees on behalf of theProvider Services Board. LCCHS has collated evidence throughout the year.However, to add external scrutiny to this process, the organisation has held twoConfirm and Challenge sessions led by a panel comprising an IndependentBoard Member, the Head of the NHS East Midlands Internal Audit Service andthe Associate Director for Quality and Development. A thirdConfirm and Challenge session is scheduled to take place in April 2011and this will review the evidence supporting the remaining fouroutcomes.The Quality and Risk Profile (QRP) is published by the CQC eachmonth; and the most recent QRP was published in February 2011 and this9
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Minutes of the Twenty First Meeting of the Board of NHS Leicester ...

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