Transportation Skills Assessment Tool: Test Protocol for ... - CAIT

Task 36: Cancel Trip if necessaryWhat the assessor does:If applicant is aware of the time and knowsat least 90 minutes prior to the trip that ismust be cancelled.What the assessor says:Please state your name and the time of thedate of the trip you are cancelling.OK, we have you scheduled for a trip at_________________ (ex. 8 am on January12) would you like to cancel that trip.OK, it is canceled; thank you for calling________. Is there anything else I can do foryou today?Thank you.Goodbye.Provide applicant with probes aboutcancelling a trip and who they would callWho can you tell that will call _________(transit provider) and let them know you needto cancel today’s trip.