2006-2007 Student Handbook - University of the Incarnate Word

Instructional Technology Services (Media Center): 829-3945 or mediacenter@uiwtx.edu. Groundfloor, Mabee LibraryThe UIW NetworkUIW is a fully networked campus. That means that all buildings at the university are wired for Internetaccess, including dorm rooms. Just as importantly, UIW is a fully wireless campus, which means thatInternet access is available virtually anywhere on the campus that a student might want to go, includingdorm rooms, Marian Hall, the Mabee Library, and shady spots under trees throughout the main campus!No matter where a student wants to go, the Internet and all its resources are available through a laptop ortablet computer properly equipped with a wireless network card and authenticated for UIW network accessthrough our Help Desk, which is located on the Ground Floor of the Administration Building.The main UIW network is managed by the university’s Technology Department. If you have any problemsaccessing this network (and the Internet) contact the Help Desk at 829-2721.UIW operates a second network for its dormitory residents. This network – called ResNet – is maintainedfor UIW by Apogee Telecommunications. Students living in UIW dormitories receive both wired andwireless network/Internet access from Apogee. Basic connectivity, which is more than enough for moststudents, is free to dormitory residents. Premium connectivity, which provides “power users” withincreased bandwidth, is available for an additional charge directly from Apogee. Check flyers posted inthe dormitory common areas or come by the Help Desk for more information about ResNet.ComputersAt UIW we’re proud of our long history of progressive thinking where student and faculty technology useis concerned. We are among the first fully wired campuses in the nation.We expect students to have and use mobile technologies to help them study and learn. Students mayeither fulfill this expectation by purchasing a laptop or tablet computer and bringing it with them whenthey arrive on campus, or they may take advantage of our exclusive partnership with Gateway topurchase a UIW-supported laptop or tablet computer that comes equipped with everything a studentneeds to be successful at the university. Details about purchasing a Gateway computer from theuniversity can be found on the UIW technology website. Point your browser to:http://support.uiwtx.edu/helpdesk/laptop.htmlIf you have purchased a computer from UIW, you’ll find that the Technology Help Desk is a one-stopshop for service for your computer. We’re an authorized Gateway Service Center, so we can help youfix any problems you encounter with Gateways purchased through the university. We also provideservice for Dell and IBM laptops previously purchased by students under our historical agreementswith those companies. Please note that, because of their age, IBM laptops may be “out” for up to twoweeks while they are serviced and replacement parts are procured. Lines at the Help Desk are usuallyshort, and turnaround times for repair or warranty work are usually 2 days or less (often much less, asmany problems students encounter can be easily resolved by one of our professionals).If you have chosen to bring your own laptop to UIW, the Help Desk staff will be able to assist you inresolving network/Internet access issues. For other problems, you’ll need to contact the servicenetwork that supports your system.The Help Desk is open Monday through Friday from 7:30 in the morning until 8:30 in the evening and islocated on the ground floor of the Administration Building. Contact them by phone at 829-2721 or byemail at helpdesk@uiwtx.edu.Managing your University InformationAll student information is managed using an enterprise-wide system called Banner. The self-service orBannerweb site provides a secure and convenient method for viewing and/or updating informationregarding your accounts, registration, grades, and personal contact information.35