Untitled - Banco Mercantil

Human Resources
Human Resources continued to support the
Institute’s business plans. Initiatives focused
on meeting staffing requirements, maintaining
competitive salaries; implementing new
schemes to prepare and recruit talent; adapting labor standards; maintaining harmonious
relations with the unions; boosting employees’ quality of life; improving organizational climate;
encouraging employees to become involved in social responsibility areas; supporting the launch
of the new brand and modernizing the Unit’s administrative platform and services.
At December 31, 2007 Mercantil Banco Universal has 7,708 employees and registered 5% payroll
growth during the year, mainly in the customer service area. Within the framework of the 80th
anniversary celebrating Mercantil’s foundation, the Board of Directors implemented a Stock
Purchase Program through which more than 5,500 workers became new Mercantil stockholders.
A total of Bs. 6.7 billion was invested in training for 33,500 participants and 338,000 hours/man
of training. The main courses were: Specialization in Operations, Advanced Operating Program,
Credit Analyst Training and Refresher Courses, Management and Professional Training Program,
Monetary Conversion Program and Anti-Money Laundering Program, the majority of which were
distance training. During 2007 competency models were approved for all Mercantil’s subsidiaries
with advice from the Hay Group, and the competencies and levels expected for each role
representing the company’s macro-activities and associated positions were determined.
Mercantil Banco Universal continued to implement, adapt, adjust and modify its internal laborrelated
processes to comply with the new legal provisions: Partial By-laws to the Law on the
Prevention of Money Laundering; Law on Working Conditions and Environment; Law on Persons
with Disabilities; Partial Reform to the Corporate Income Tax Law; Law on the Promotion and
Protection of Breastfeeding, and Law on the Promotion and Protection of Families, Maternity
and Paternity.
M e r c a n t i l B a n c o U n i v e r s a l
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