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IT & communications
Interalia’s new SBX delivers XMU+
functionality at an affordable price
Interalia, a leader in the design and manufacture
of call processing and voice
announcement solutions, has launched a
single board version of its highly acclaimed
XMU+ system. Called SBX, it provides all
of the functionality of the powerful XMU+
at an exceptional price. Ideal for companies
requiring small (8 port or under) ACD
announcement, call processing and
music/marketing-on-hold and dial-byname
functionality, the SBX has eight analogue
ports, two MOH outputs and one
MOH input on a single board.
The SBX works seamlessly with all major
telephone systems to provide a multitude of
applications. It can process calls, prompt
callers for information or play a variety of interesting
ACD announcements until an agent is
available. It can transfer calls when operators
are not available, re-directing to ACD queues,
IVR ports, departments, voicemail or information
messages.
The SBX delivers efficient and affordable automated
attendant functionality to outside callers
and internal staff. It prompts callers for the
extension they want, then quickly routes the
call to that location or to the requested audiotext
information. Each of the ports can be configured
as a passive ACD announcement line, or
an interactive line with a menu structure. The
integrated MOH ports help businesses capture
the attention of on-hold callers by playing music
or blending promotional messages with recorded
music.
Although it cannot eliminate on-hold time, the
SBX can make this time more entertaining and
informative. In a single platform it delivers up
to 8 ports of ACD announcements without
requiring a dedicated port for each message.
Each time the caller enters the queue, a different
ACD announcement can be played, informing
and entertaining the caller. These messages
may provide product information, promote services
or educate callers about the company. In
addition the SBX gives call centers the ability to
time and date stamp messages up to one year in
advance.
When offices or stores close the SBX continues
to answer calls and transfer callers to extensions,
provide information, or even transfer
calls to other offices in different parts of the
world. In addition, the SBX enables regular
announcements to be switched to pre-recorded
emergency messages, quickly alerting callers of
problems such as system failures or emergency
situations.
Through its interactive audiotext functionality,
Touch screen solution
for generator giants
Saville Audio Visual has supplied
an interactive digital communications
solution for FG Wilson, a
wholly owned subsidiary of
Caterpillar Inc. and the largest
generator set manufacturer in the
UK. A global leader in diesel and
gas-powered generator sets, the
company is one of the largest
employers in Northern Ireland.
FG Wilson approached Saville with
an internal communication issue,
as a large number of their 2500
workforce spend most of their time
the SBX can provide answers to frequently
asked questions such as opening hours, locations,
services and special promotions. Ideal
for a range of applications including student
information lines, 24-hour health information,
concert and sporting events, human
resources, etc, the interactive audiotext has
many benefits.
The Interalia SBX easily interfaces with hotel
telephone systems to play announcements
for guest wake-up calls. Hotels can inform
guests about dining room specials, tours,
weather forecasts, and hotel facilities.
Using XMUCOM+, a simple “point and click”
windows based administration software
suite, the SBX allows administrators to easily
download message or configuration files to multiple
SBX systems via an RS-232 connection or
networked TCP/IP connection. The system’s
access feature also allows an administrator at a
remote location to access the SBX by a touchtone
phone. Once a connection is made, using
DTMF tones, the administrator can remotely
manage their messages or implement the SBX’s
emergency mode.
Like the XMU+, the SBX also has the optional
facility to extend the systems functionality with
the addition of Message Manager. Users can easily
manage their messages directly from their
desktop without a dedicated telephone line.
Interalia has taken the power of remote telephone
access and created a simplified message
management tool that enables even non-technical
staff to easily record, delete or play messages
remotely from their desktop.
Reader Reply No.: 85028
on the factory floor without regular
access to computers. To be kept up
to date with useful information on
a large range of work-related subjects,
these employees had to
request relevant information or
paperwork from their supervisor. A
project team then came up with
the idea of using touch-screen
information sites to distribute useful
information.
The Saville solution was to create a
network of touch screen kiosks
spread across the company’s three
manufacturing sites in Northern
Ireland. The kiosks are linked to a
main control PC, where the software,
designed by the creative
team at Saville Linx Multimedia,
enables the entire content to be
constantly revised and updated.
The central PC is operated by
trained staff to update files instantaneously
on all the kiosks via a
secure log-in. In addition to content,
the menus, screensaver, message
board and text tickers which
run along the bottom of all the
screens can also be changed.
Since installation, all factory floor
operatives now have access to a
wide variety of information covering
corporate communications,
employee welfare, training, health
and safety. Reader Reply No.: 85088
www.practicalfm.co.uk