governmental services - GORacine.org

FUND: GENERALADMINISTRATIVE SERVICESINFORMATION SYSTEMSTerry A. DeBrabander - Information Systems DirectorOPERATING AUTHORITY AND PURPOSEThe Information Systems Department supports all forms of information delivery for Racine County governmentoperations. The Department supports the technology, infrastructure, and delivery of electronic, voice, print andmail services for the County. Support of Countywide public safety technology is a critical mission of theDepartment. The Department continues to see increasing demand from other County departments to support newapplications and technology that will improve efficiency.EVALUATION OF PERFORMANCE MEASURESThe Information Systems Department evaluates its performance based on input from the end users of the manysystems supported around the County. In 2012, the department continued to work with other local governmentagencies in Racine County to determine where contracting with the County for technical services could benefitboth government organizations.In 2012, the Information Systems Department supports over 800 personal computers used by over 1000 clients.In addition to supporting those personal computers and clients, we also maintain connectivity to seven majorlocations throughout County, with additional connectivity to major hosted sites like the State of Wisconsin.The Information Systems Department was involved in the following major initiatives: Build and execute a plan to replace the legacy phone system and its underlining network infrastructure.Design, plan, and execute the technical refresh of the Communications Department’s backup and trainingat the City of Racine’s Safety Building.Continue down the path to virtualization of our data center for server and storage environment to provideflexibility, reliability, and cost-effective services.Continue the evolution of the Racine County web-site (www.racineco.com), including social mediafunctionality, to increase the information flow to our 195,000 citizens and provide more accessibility on aself-service basis.Plan and execute more than 100 Desktop System implementations as a part of our PC refresh cycle.Plan and execute the technology (i.e. computers, phones, network connectivity) portion of over 100 officemoves.2013 GOALS AND BUDGET STRATEGIESIn 2013, the Information Systems Department will focus on the following main objectives to continue to providedependable and cost-effective infrastructure and solutions for the employees of the County and its citizens: Continue to execute a plan to replace legacy phone system and its underlining network infrastructure.Continue the path to virtualization of our data center for server and storage environment to provideflexibility, reliability, and cost efficiency services.Continue the on-going process to re-design the County web-sites to improve the information flow to our195,000 citizens and provide more accessibility on a self-service basis.Continue to evaluate our data network to minimize risk areas and add redundancy.Continue to build efficiencies in our day-to day activities to better utilize our resources for more projectbasedactivities.PAGE 14 - 1