QUICK REFERENCE GUIDE VeriFone VX - Chase Paymentech

COMMON ERROR CODESIn the event thatyour terminal displaysan error, refer tothese error codesto troubleshootyour terminal.ERROR CODE DESCRIPTION ACTIONBADACCNT #The card numberbeing used for thecurrent transactiondoes not pass theLUHN check.Retry. If error persists,ask for anotherform of paymentas the card may befraudulent.If the code you areexperiencing is notshown, retry thetransaction, or ifpossible, manuallyenter the accountnumber. If the errorpersists, contactyour Help Deskfor support.BATCH FULLCLOSEBATCHEMPTYBATCHEXPIREDCARDThe terminal hasreached batchtransaction capacity.The batch is morethan 90% full.Cannot performrequested function –batch is empty.The card’s expirationdate has passed.Perform batchsettlement.Perform batchsettlement.No action.Retry. If error persists,ask for another formof payment.INVALIDACCNT NOThe 4 digits keyeddo not match theaccount number fromthe card’s magneticstripe.Re-key the last 4digits. If error persists,ask for anotherform of paymentas the card may befraudulent.INVALIDAMOUNTThe amount enteredis invalid.Re-key the dollaramount.INVALIDCLRK IDThe clerk numberkeyed has not beenlogged in.Login the clerkthrough Clerk Setup.SETTLE NEGBATCHTerminal is promptingfor confirmation tosettle a negativebatch.Press [ENTER] toconfirm that thenegative batch shouldbe settled, or press[CANCEL] and print areport, which shouldbe used to verify thatthe negative batchtotal is correct.VOID NOTALLOWEDThe user tried to voidan already voidedtransaction.No action.18 | ß Back to CONTENTSPOS-0507PENT-102 0814 ©2014, Chase Paymentech Solutions, LLC. All rights reserved.