Installation and User's Guide

||||||||||||||||||||||||||||||||||||||||OptionUninstallDescriptionWait for any in-progress backup-archive client tasks to completed before youuninstall the Windows client.This option uninstalls the Windows client program. It does not remove anyclient services. It also does not remove log files, or other items that werecreated when you configured or used the client. Most of these artifactsremain in the installation directory (Program Files > Tivoli >TSMdirectory), but they can exist anywhere on the disk, depending on whatyou chose for the installation directory and other options. This option alsodoes not remove files that were copied to the local disk if you extracted theinstallation files from a compressed distribution file.Leaving these artifacts on disk is not a problem if you want to reinstall theclient in the future. However, if you want to more thoroughly remove theclient and related files and settings, see the article at http://www.ibm.com/developerworks/mydeveloperworks/wikis/home/wiki/Tivoli StorageManager/page/How to completely remove the Backup-Archive client fromMicrosoft Windows.The installation program stops any client services that are running before ituninstalls the software. If you want to stop the services yourself, type thefollowing commands at a command prompt window:net stop "tsm journal service"net stop "tsm client acceptor"net stop "tsm client scheduler"net stop "tsm remote client agent"You can also use the Control Panel to stop these services. Their displaynames match the name used on the command line.Note: The service names shown here are the default names that are set bythe installation program. You can change some of these service names whenyou configure the services using one of the configuration wizards on theUtilities > Setup Wizard menus. If you change the service name, record thename that you specify and use that name to stop the services.If you want to remove any of these services without uninstalling the client,perform the following steps:1. Click Start > All Programs > Tivoli Storage Manager > Backup-ArchiveGUI.2. Click Utilities > Setup Wizard.3. Select and run the wizard for each service that you want to remove. Thesetup wizard options can also remove the configuration information foronline image support and open file support.||||||||||Troubleshooting problems during installationIf you are upgrading from a previous version of Tivoli Storage Manager and thereare Tivoli Storage Manager services running (for example, Client Acceptor orScheduler), you might see an error during the installation.You might see the following error during installation:Error 1303. The installer has insufficient privileges to access this directory:(Install Drive):\Program Files\Tivoli\TSM\baclient\plugins. The installationcannot continue. Log on as an administrator or contact your system administrator.When this error occurs, you must stop the installation. After stopping theinstallation process, the previous version is no longer installed. Stop the TivoliChapter 1. Installing the Tivoli Storage Manager backup-archive clients 25