Future Proof Terminal Merchant Manual - Chase Paymentech

Error Explanation ActionCARD REMOVED PRESSCANCELCANNOT SETTLEWITH UNADJ TIPSCARD NOT ALLOWEDThe chip card was removed during thetransaction. The transaction is cancelled. Ifthe an approval was received from the host,the transaction will be automaticallyreversed.Attempted to settle with unadjusted tips inthe batch.The terminal is not configured for the cardtypeRestart the transaction.Update the unadjusted tip transactions ordisable the unadjusted tip parameter.Retry with a different card.CARD READ ERROR Card swipe did not read correctly. Retry the card swipe. If problem persists keythe card.CHECK LINE ANDPRESS ENTERCLERK IDNOT ADDEDDECLINEDREMOVE CARDDEVICE NOTRECOGNIZEDDOES NOT MATCHPRESS ENTERDUPLICATE ADMINNAMEPRESS ENTERDUPLICATE CLERKIDDUPLICATEINVOICEDUPLICATETRANSACTIONACCEPTCANCELEMV KEY UPDATECOMM ERRORPRESS OKERR INVALIDPASSWORDERROR BATCH #FAILURE ON ALLCOMM MODESFEATURE DISABLEDINCORRECT PININSERT CARD IN CHIPREADERINSERT CARD INTOPINPAD READERINVALID CARDXXXXNo dial tone when terminal attempted todial out.A new clerk was being added during atransaction however the user did notconfirm the id.The Host or card declined the transaction.A peripheral was attached that the terminalor application does not recognize.When changing a password, the 2 nd entryor confirmation entry of the password doesnot match the initial password entered.The Admin username entered alreadyexists on the terminal.The clerk/server ID being added alreadyexists on the terminal.The invoice number entered already existsin the batch.A transaction with the same card numberand same amount already exists in thebatch.A comm error occurred while performing anEMV chip card key update.An invalid password was entered.User attempted to access a batch in historythat does not exist.Primary and backup communications havefailed.User attempted to access a disabledfeature.The chip card determined the PIN enteredis incorrect. If the PIN try counter is 1 themessage PIN LAST CHANCE is displayedA chip capable card was swiped on theterminal.A chip capable card was swiped on the PINpad.The incorrect last 4 digits of the card wereentered.Check the analog telephone line.Add a new clerk/server ID or reattempt with anexisting ID.Remove card. Try a different card.Use only a supported peripheral device.Retry with the correct password.Enter a new admin username.Use a new clerk/server ID or delete theconflicting ID before adding.Use an invoice number not previously used.Press the far left hot key [F1] to accept thetransaction or the far right hot key [F4] to cancelthe transaction.Check the connection and retry.Enter the correct password.Enter a valid batch number from one of the last30 batches.Check connections and retry.Add the feature via a download whereapplicable.Enter the correct PIN.Insert the card into the card reader.Insert the card into the card reader.Retry the entry, or try a new card.5-2 Ingenico Telium CPTU02 User Manual Error MessagesCONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL