City of Burnside Home and Community Care Program Service User ...

City of BurnsideHome and Community Care ProgramService User Information BookletLast Printed August 20112011

City of Burnside VisionIn the City of Burnside older people are valued and fullyengaged in the community. They have opportunity to age-inplacein a safe, attractive and accessible city and find ageinga positive experience because they are empowered throughthe optimisation of health, activity and independence.www.burnside.sa.gov.au/webdata/resources/files/Ageing_Strategy_Final.pdfHome and Community Care Program Mission“The Home and Community Care mission is to develop anddeliver innovative programs in response to community need.We will accomplish this by…- Engaging and responding to community needs andwants- Engender team spirit and support our volunteers- Keeping abreast of government and sector developments- Provide quality programs and services that support thewellness and lifestyle choices of our community”2

WelcomeThe City of Burnside through its Home and Community Care (HACC)funded services is committed to meeting the needs of frail elderly peopleand younger people with disabilities and carers in the design and deliveryof Council’s Home and Community Care Program. It is also committed tosupporting residents to remain independent, healthy and valued membersof their local community. The information contained in this booklet is toensure service users understand their rights and responsibilities and thesupport available to them.The Home and Community Care Program has 3 Key programs:1. Home Assist (Community Care Social Activities and HomeMaintenance services);2. 3Rs (Respite, Recreation and Revitalisation); and3. Eastern Region Men’s Shed.3

ContentsLegislative Requirements and CorporatePolicy Context that governs the Home andCommunity Care Program ..............................................6Referrals...........................................................................6Home Assist Priority System .........................................71. High Level of Need...............................................................................72. Moderate Level of Need.......................................................................73. Low Level of Need ...............................................................................74. Minimal Level of Need..........................................................................73Rs and Eastern Region Men’s Shed PrioritySystem..............................................................................81. High Level of Need...............................................................................82. Moderate Level of Need.......................................................................83. Low Level of Need ...............................................................................8Charter of Service User and Carers Rightsand Responsibilities .......................................................8As a Service User and/or Carer of the City of BurnsideHome and Community Care Program you have thefollowing rights: ........................................................................................9As a Service User and/or Carer of the City of BurnsideHome and Community Care Program you have thefollowing responsibilities.........................................................................11Rights Specific to Carers..............................................13As a Carer of the City of Burnside Home and CommunityCare Program you have the following additional rights...........................134

Contents (Cont'd)Policies...........................................................................13Privacy, Confidentiality and Access toPersonal Information ....................................................151. Recording of Information....................................................................152. Access to Information.........................................................................15Consent..........................................................................16Advocacy .......................................................................161. Advocate Documentation ...................................................................17Carers.............................................................................17Register of Service Providers and Agencies ..........................................18Comments, Complaints and Appeals ..........................201. Complaint Type..................................................................................202. Complaint Acknowledgement and Resolution ....................................213. Compliments......................................................................................214. Appeals..............................................................................................215. Service Improvement .........................................................................216. Unresolved Complaints ......................................................................22Register of Service Providers and Agencies ..........................................22Other Useful Contacts............................................................................24City of Burnside Useful Department ContactList..................................................................................27Home and Community Care Contacts....................................................27Useful City of Burnside Contacts............................................................29Other Council Areas Contact List ................................30Department Chart ..........................................................305

Legislative Requirements and Corporate PolicyContext that governs the Home and Community CareProgram• The Aged Care Act (1997) which governs all aspects of the provisionof residential care, flexible care and Community Aged Care Packages(CACP’s) to older Australians.• The Community Care Common Standards 2011• South Australian Home and Community Care (HACC) ServicePrinciples• The Privacy Act 2001 which applies to personal information.• The Freedom of Information Act 1991 which provides for publicaccess to official documents and records; to provide for the correctionof public documents and records in appropriate cases; and for otherpurposes.• The SA State Records Act 1997 which provides for the disposal ofofficial records.• The Disability Services Act 1993 which provides for the funding andthe provision of disability services.• The SA Carers Act 2005 and the SA Carers Charter Principles whichprovide for the recognition of carers.ReferralsReferrals to the Home and Community Care Program can be made byindividuals needing assistance, their families, friends, doctors and otheradvocates. When a person other than the service user is making a referralto the program, the consent of the potential service user must be verified bythe City of Burnside Home and Community Care Program staff before thereferral is accepted. When consent has not been given, the program staffshall advise the referring person that the referral cannot be accepted untilconsent is obtained.6

Within the program the assessment process encompasses a range offunctions which can include screening for eligibility, determining needs andpriorities, targeting, referral and coordination, monitoring, review and datacollection. At assessment, the potential service user will also be providedwith information about their Rights and Responsibilities and the HACCProgram Policy and Procedures as well as information on/ and referral toother services if appropriate.Home Assist Priority SystemAlthough each service user is assessed for flexible service implementationwe are guided by an eligibility criterion and priority system to ensureservice users receive appropriate and timely service delivery. The followingis the priority system we use for each of the programs:1. High Level of Need- Person requiring essential supports or an at risk/isolated person (e.g.Dementia , post hospital discharge or assistance with ADL).- Person requiring extensive supports.- Person who has been assessed by other community based serviceprovider as requiring essential supports or extensive supports.- Carer crisis2. Moderate Level of Need- Person requiring moderate assistance could include assistance withActivities of Daily Living.- Shopping with the person or shopping for refrigerated items.- Person requiring cleaning, laundry and bed change.3. Low Level of Need- Person requiring occasional support with cleaning, putting laundry onthe washing line and remaking bed- Person with good social and family networks4. Minimal Level of Need- Person requiring short term or nonessential assistant – e.g. privatecleaner taking holidaysOccasionally, priority 3 and 4 service users may be required to change theirscheduled service time to ensure priority 1 and 2 service users areprovided with essential assistance.7

3Rs and Eastern Region Men’s Shed Priority System1. High Level of Need- Person who is socially isolated and has no family or social networks- Person who has no transport- Person who has early Dementia or Acquired Brain Injury- Person who has been assessed by other community based serviceproviders as requiring socialization and integration into the community- Carer in need of respite with no available support- Carer unable to provide transport2. Moderate Level of Need- Person who is isolated but has minimal family or social networks- Person who has access to transport- Person who has early Dementia or Acquired Brain Injury but accessesother activities in the community- Carer in need of respite with limited available support- Carer able to provide transport3. Low Level of Need- Person requiring some support to access activities in the community- Person with good social and family networks- Person who has own transportTo find out more information about the Home and Community CareAssessment process ask for a copy of the City of Burnside HACCAssessment and Reassessment Policy.Men’s Shed ParticipantsCharter of Service User and Carers Rights andResponsibilities8

This Charter has been developed within the Framework of the HACCCharter of Service Users’ Rights and Responsibilities and The City ofBurnside Aging Strategy.This Charter aims to ensure that service users and/or carers are notdisadvantaged due to their age, gender, marital status, sexual preference,disability, financial circumstances, cultural or indigenous background ortheir beliefs.As a Service User and/or Carer of the City of Burnside Home andCommunity Care Program you have the following rights:My RightsTo be treated as anindividual with courtesyand respectTo be assessed forservices withoutdiscriminationTo make informeddecisions about supportand optionsTo receive high qualityserviceWhat This MeansI have a right to be treated with courtesy,dignity and respect.I have a right to receive services that respectmy culture, beliefs, values and personalcharacteristicsI have a right to be involved in decisions andmake choices about my planned and receivedservices. Information will be provided to meclearly and timely in a way that I canunderstand and include all options and costs.I have a right to be fully assessed and regularlyreassessed for all services provided by the Cityof Burnside Home and Community CareProgram. Services provided to me are done sowith care, competence and high standard.9

My RightsTo refuse or cancel aservice without itprejudicing current orfuture access toservicesTo request to have theservice providerchangedTo privacy andconfidentialityTo nominate someoneto act in my bestinterestTo compliment,complain or appeal adecisionTo withdraw consent tothe release ofinformation at any timeTo be safe from abuseWhat This MeansI have a right to cancel a service that I amcurrently receiving or refuse a service that isoffered to me, without prejudice.I have the right to change my service provider ifI am unhappy with the service(s) that they areproviding.I have a right to my privacy being respected atall times with both the services I receive andthe information I have provided. All my serviceuser information is managed according to theCity of Burnside HACC Service User Privacy,Confidentiality and Access to PersonalInformation Policy.I have the right to utilise an advocate of mychoice to ensure that I receive the bestpossible service.I have a right to be listened to and commenton, or make a complaint about services soughtor provided to me. I have a right to have mycomplaint dealt with properly and promptly, andwithout retribution as a result of having made acomplaint. I have the right to appeal anydecision made and have an advocaterepresent me.I have the right to withdraw my consent for therelease of my information to other serviceproviders at any stage.I have a right to be safe from abuse at alltimes. I deserve respect, care and protection;and am entitled to basic human rightsregardless of special needs, cultural or socioeconomicfactors.10

My RightsTo access/amend mypersonal informationheld by the City ofBurnside Home andCommunity CareProgramWhat This MeansI have the right to access my personalinformation held by the City of Burnside Homeand Community Care Program in accordancewith the Freedom of Information Legislation. Ihave the right to have my information altered oramended if the information is incorrect.As a Service User and/or Carer of the City of Burnside Home andCommunity Care Program you have the following responsibilities.My ResponsibilityMaintain Respect andCourtesyProvide a Safe WorkEnvironmentWhat This MeansWe expect you to respect the rights of otherservice user’s, staff and volunteers. Forexample; Respect a person’s culture, beliefs,values and personal characteristics.Follow direction of staff and volunteers. Notifystaff and volunteers of hazards e.g. WetFloor.Make Informed Decisions Ask questions and make choices about yourservice plan and keep your own records.Nominate an advocate where appropriate.The results of any decisions you makeregarding your service plan are yourresponsibility.Regaining independenceCommunicate GeneralChangesWork towards maintaining or regaining asmuch independence as possibleContact your Coordinator with any changesrelated to your attendance and availability orcancellation as soon as possible.11

My ResponsibilityCommunicate HealthChangesSmoke Free ServiceWhat This MeansContact the coordinator if your health and /ormedical status has changed or you arecurrently unwell. Do not wait for areassessment.Smoking is not permitted at all times whileaccessing a service or in the vicinity of aworker, volunteer or other service users.(Refer to Occupational Health and Safety Act1986, City of Burnside Smoking Policy andProcedures)3R’s Participants12

Rights Specific to CarersCarers are also service users of the programs provided by the City ofBurnside Home and Community Care Program and therefore they shareservice user rights and responsibilities.Carers also have additional rights in their caring role under the CarersRecognition Act 2005.As a Carer of the City of Burnside Home and Community CareProgram you have the following additional rights.My RightsTo be treated withrespect and honour thecarer/caree relationshipTo be recognised forthe carers roleTo recognise the careras an individualWhat This MeansI have the right to be treated with respect andthe relationship between the person I care forand myself honoured.I have the right to be recognised for my role asthe carer by being included in the assessment,planning, delivery and reassessment ofservices that impact on me and my role as acarer.I have the right to be recognised as anindividual within and beyond my role as a carer.Policies13

Burnside HACC Advocacy Policy 2011Burnside HACC Assessment and Reassessment 2011Burnside HACC Carer Recognition Policy 2011Burnside HACC Extreme Heat Policy 2011Burnside HACC Management of a Waiting List Policy 2011Burnside HACC Privacy, Confidentiality, Access to Information 2011Burnside HACC Quality Assurance Policy 2011Burnside HACC Refusal of Service Policy 2011Burnside HACC Service User Co-payment Policy 2011Burnside HACC Special Needs Policy 2011Burnside HACC Compliments, Complaints, Appeals 2011HACC Privacy, Confidentiality, Access to inform 2011HACC Service User does not Respond to Scheduled Visit 2011For more information or a copy of any of the above policies contact therelevant Home and Community Care Program Coordinator. (Refer to list onpage 28).14

Privacy, Confidentiality and Access to PersonalInformationAll City of Burnside Home and Community Care service users have theright to privacy and confidentiality and have a right to access their personalinformation upon request.1. Recording of InformationThe City of Burnside Home and Community Care Program through itsPrivacy, Confidentiality and Access to Personal Information Policy, willmaintain the privacy of service users’ personal information and uphold thePrivacy Act 2001 and National Privacy Principles. All information recordedor stored is:• Compliant with relevant legislation• Kept in a locked area if paper based• Password protected if an electronic record• Not shared with any other service provider/agency without the serviceuser’s or their nominated carer, advocate or legal guardian’s writtenpermission.• Only used for the purpose for which it is collected (i.e. servicedelivery, referral, improving service quality, statistical reporting andauditing purposes).2. Access to InformationService users can also decide who can access their personal informationas evidenced by a signed Service User Consent Form.Service Users will be provided with a completed copy of all informationcollected during the Assessment and reassessment.The City of Burnside Home and Community Care Program will provideHACC service users or their nominated carer/advocate or guardian accessto the service user’s information upon written request provided that theservice user and/or carer/advocate or guardian has consented to it. TheCity of Burnside will also allow documents to be amended that relate to theservice user which are incomplete, incorrect, out of date or misleading.15

ConsentThe City of Burnside has a legal responsibility to comply with the Freedomof Information Act 1991. If consent has not been previously given in theService User Consent Form a Request for Information Form will need to becompleted and provided to the Manager Aged and CommunityDevelopment. Information will be provided in 3 business days to the personmaking the request. Forms are available on the Council website or bycontacting the City of Burnside Home and Community Care staff.Service users also have the right to withdraw consent to the release of theservice user’s and/or carer’s personal information.In an emergency, release of the service user’s information may occur to theservice user’s nominated carer, advocate, legal guardian or medicalprofessional(s) as recorded in the Service User Consent Form.Service users should contact the relevant Home and Community CareProgram Coordinator if they have any comments or complaints about theway staff are handling their information. If the issue cannot be resolvedservice users have the right to contact the Privacy Commission onPh: 02 92849800.To find out more information about Privacy, Confidentiality and Access toPersonal Information contact the HACC Program staff for a copy of thePolicy.Office of the Privacy CommissionerGPO BOX 5218SYDNEY NSW 2001Phone: 1300 363 992www.privacy.gov.auThe OAIC is the national privacy regulator.The Commissioner performs key functions under the Privacy Act 1988,such as providing information and advice about privacy and the law,handling complaints, conducting audits, and undertaking promotional andeducational activities.Advocacy16

An advocate may be a relative, friend, neighbour or a person from anadvocacy service e.g. Aged Rights Advocacy Service (ARAS) who will:• Act on the service user’s and/or carer’s instructions• Support and encourage the service user and/or carer• Work solely on behalf of the service user and/or carer• Speak on behalf of the service user and/or carer to promote theirideas and interests.It is a service user’s right to have an advocate represent their interests andassist with any aspect of service delivery.The City of Burnside Home and Community Care Program Advocacy Policyacknowledges the importance and rights of potential service users and/orcarers and current service users and/or carers to use an advocate of theirchoice to represent their interests at any time while receiving HACC fundedservices.1. Advocate DocumentationInformation about the service user’s and/or carer’s advocate and theiradvocate’s contact details will be recorded on the HACC Service UserAssessment Form in the SMS database. At reassessment, the City ofBurnside Home and Community Care Program staff will remind the serviceuser and/or carer of their right to have an advocate represent them. Theservice user and/ or carer will be given the opportunity to update theiradvocate information at reassessment or can notify the Home andCommunity Care Program at any time.CarersThe City of Burnside Home and Community Care Program will ensure thatif a carer and caree are in conflict, then the carer and caree’s needs mayrequire and will be given separate consideration.17

If any City of Burnside Home and Community Care Program staff becomesaware of a dispute between a carer and a caree which concerns the City ofBurnside Home and Community Care Program, they will refer the matter tothe respective Program Coordinator; who will at the service users request,access an external advocate or mediator on their behalf.Community Information sessions on advocacy are organised annually bythe City Of Burnside Home and Community Care Program to provideresidents with up to date information and advice.Register of Service Providers and AgenciesThe following is a register of service providers and agencies that provideadvocacy services. They are a guide only.Aged Rights Advocacy Service (ARAS)45 Flinders StreetADELAIDE SA 5000Phone: (08) 82325377www.sa.agedrights.asn.auARAS provides advocacy assistance to support older people to uphold theirrights and is the South Australian component of the National Aged CareAdvocacy Program. The ARAS website provides more information aboutthe range of work that ARAS undertakes, and about advocacy.Carers Association of SA58 king William RoadGOODWOOD SAPhone: (08) 8271 6288www.carers.sa.asn.auAs part of its service, Carers SA advocates on behalf of carers of HACCservice users.18

MALSSA IncShop 4, 80 Henley Beach RoadMile End SA 5031Phone: (08) 8351 9500www.malssa.org.auAdvocates for the rights of people of both English and non-Englishspeaking background who have a disability and their carers. The disabilitycan be physical, intellectual, psychiatric, acquired brain injury, sensory,neurological or a learning disability. Provides individual and systemicadvocacy.The Brain Injury Network of SA Inc (BINSA)70 Light SquareAdelaide SA 5000Phone: (08) 8217 7600www.binsa.orgThe Brain Injury Network of SA Inc is funded by the Australian Governmentto provide individual, systemic, self-advocacy and legal advocacy.Citizens Advocacy South Australia Inc.Unit 1/76 Sturt StreetAdelaide SA 5000Phone: (08) 8410 6644www.citizenadvocacysa.com.auAn independent and non-profit community organisation which provides thelegal framework and administrative infrastructure for implementing theconcept of Citizen Advocacy.19

Office of the Public AdvocateABC Building, Level 785 North East RoadCollinswood SA 5082Phone: (08) 8342 8200www.www.opa.sa.gov.auThe Public Advocate is responsible for protecting the rights of people with amental incapacity in S.A.Comments, Complaints and AppealsAll City of Burnside Home and Community Care service users have theright to comment complain and appeal. Information may be received inperson, over the telephone, by email, in writing or via Council’s websitefeedback system.The City of Burnside through its Home and Community Care Programactively encourages service users, their carers/advocates or guardians toprovide both positive and negative feedback on any aspect of servicedelivery.All complaints and appeals made by service users will be:• Dealt with fairly, promptly, confidentially and without retribution• Acknowledged, investigated with feedback provided on the progressand outcome of the complaint or appeal• Handled in a private and confidential manner• Resolved wherever possible.Service users will continue to receive a quality service independent oflodging a complaint or appeal and will not be disadvantaged in any way.1. Complaint TypeThe City of Burnside Home and Community Care Program definescomplaints as either minor or major and will treat both with the sameimportance.A minor complaint is one that can be resolved at first point of contact withall parties agreeing to the outcome.20

A major complaint is one that is not resolved at first point of contact andrequires further investigation.2. Complaint Acknowledgement and ResolutionMajor complaints will be acknowledged in writing within three businessdays. The person who has made the complaint is provided with feedbackon the progress, actions taken and any outcomes achieved.The respective Program Coordinator will endeavour to resolve thecomplaint within 21 business days.3. ComplimentsThe Home and Community Care Program staff member who receives thecompliment will:• Record it in the service user’s case notes on the electronic database.Inform the relevant Program Coordinator of the compliment, foracknowledgments4. AppealsIf a service user, their carer/advocate or guardian does not feel a decisionhas been resolved, they may lodge an appeal to the Chief Executive Officerof the City of Burnside in accordance with the City of Burnside Dealing withCustomer Complaints and Compliments Policy.The respective Program Coordinator will advise the service user, theircarer/advocate or guardian that they may be represented by an advocate oftheir choice.5. Service ImprovementThe City of Burnside Home and Community Care Program will use allfeedback to monitor and evaluate all areas of service delivery and serviceuser satisfaction.To find out more information about Compliments, Complaints and Appealscontact the Home and Community Care Program staff for a copy of therelevant policies.21

6. Unresolved ComplaintsIf your complaint remains unresolved or you are not happy with theoutcome you may wish to contact an external agency.Register of Service Providers and AgenciesThe following is a register of service providers and agencies that may beable to assist you. They are a guide only.Disability Advocacy and Complaints Service of South Australia Inc.(DACCSA)470 Marion RoadPlympton Park SA 5031Phone: (08) 8297 3500www.dacssa.org.auThrough the use of advocacy, DACSSA facilitates the airing and resolutionof disability based grievances and complaints.Health and Community Services Complaints CommissionerPO Box 199 Rundle MallAdelaide SA 5000Phone: (08) 8226 8666 Interpreter Service available TTY No: 133677www.accc.gov.auHelps people – service users, carers and service providers – resolvecomplaints about health and community services, when a direct approachto the service provider is either unreasonable, or has not succeeded.22

Aged Rights Advocacy Service (ARAS)45 Flinders StreetAdelaide SA 5000Phone: (08) 8232 5377www.sa.agedrights.asn.auARAS provides advocacy assistance to support older people to uphold theirrights and is the South Australian component of the National Aged CareAdvocacy Program. The ARAS website provides more information aboutthe range of work that ARAS undertakes, and about advocacy.South Australian OmbudsmanLevel 5 East Wing50 Grenfell StreetAdelaide SA 5000Postal Address:PO Box 3651Rundle Mall SA 5000Phone: (08) 8226 8699Email: ombudsman@ombudsman.sa.gov.auWeb: www.ombudsman.sa.gov.auA complaint may be made about any action or inaction by an agency withinOmbudsman SA’s jurisdiction. The Ombudsman was specifically createdto be concerned about actions which directly affect people and to obtainfairness for individuals and groups affected.Mystery Trip Participant23

Other Useful ContactsNUNKUWARRIN YUNTIWakefield Street (Clinic)182-190 Wakefield StreetAdelaide SA 5000Phone: (08) 82235217www.nunku.org.auProvide health care and community support services to Aboriginal andTorres Strait Islander people.The Interpreting and Translating Centre24 Flinders StreetAdelaide SA 5000Phone: (08) 8226 1990Email: itc@saugov.sa.gov.auWeb: www.translate.sa.gov.auThe Interpreting and Translating Centre provides confidential andprofessional interpreting and translating services.Ethnic Link ServicesPO Box 3032Port Adelaide SA 5015Phone: (08) 8241 0201www.ucwpa.org.auRole is to ensure equity of access to mainstream service providers for ourclient group, by providing language assistance, information and advocacy.24

Office for the AgeingLevel 4SW Riverside CentreNorth TerraceAdelaide SA 5000Postal Address:PO Box 70Rundle MallAdelaide SA 5000Phone: (08) 8207 0522Email: ofta@dfc.sa.gov.auWeb: www.sa.gov.auCOTA16 Hutt Street,Adelaide SA 5000Phone (08) 8232 0422Email: cota@cotaaustralia.org.auWeb: www.cotaaustralia.org.auCOTA Seniors Voice is South Australia’s peak seniors’ organisation. Ourmembership encompasses around 20,000 individual members and over250 senior’s organisations with a combined membership of more than60,000. In addition we have 80 associate members including aged careproviders, local government bodies, health units and other service andeducational institutions.Commonwealth Seniors Information Carelink Services SAGround FloorPhone:1800 76 Waymouth 052 Street, 222www.carelinksa.asn.auAdelaide SA 5000Provides Phone: (08) information 8168 8776 about care services that support and assist olderpeople Email: information@seniors.asn.auand younger people with a disability to live independently in theirown homes.The Seniors Information Service aims to maximise the independence andimprove the quality of life of seniors by providing access to free informationabout the services and facilities available to them.25

Disability SAPhone: 1300 786 117Email: disabilityinfo@dfc.sa.gov.auWeb: www.sa.gov.au/subjectDisability Services assists people with disabilities and their families byproviding a wide range of specialist services. Another branch calledDisability, Ageing and Carers provides funding to other organisations toprovide support to people with a disability throughout South Australia.Public Trustee211 Victoria SquareAdelaide SA 5000Phone: (08) 8226 9200Email: ptinfo@saugov.sa.gov.auThe role of the Public Trustee is to offer and provide to all SouthAustralians a comprehensive range of quality independent trustee services.Public Trustee, South Australia, is a government business enterprise whichis part of the Department of Justice.Alzheimer’s SA27 Conyngham StreetGLENSIDE SA 5065Phone: (08) 8372 2100www.alzheimers.org.auNational Dementia Helpline: 1800 100 500Alzheimer's Australia SA is the peak body representing the interests ofpeople affected by dementia in South Australia.26

My Important ContactsCity of Burnside Useful Department Contact List(Office Hours Monday to Friday 8:30am – 5:00pm)Home and Community Care ContactsManager- Aged and CommunityDevelopment8366 4289Home Assist Coordinator 8366 4227homeassist@burnside.sa.gov.auSocial Activities Officer 8366 414227

Home Maintenance Officer 8366 4221Community Care Officer 8366 41423Rs Coordinators 8366 4107 and 8366 41443Rs@burnside.sa.gov.auMen’s Shed Coordinator 8366 412928

Useful City of Burnside ContactsBuilding/ Planning Assessment 8366 4244Burnside Art and Craft Hubbe Court 8366 3225Burnside Library 8366 4280Burnside Swimming Centre 8366 4290Community Centre 8366 4230Community Bus Service 8366 4231Dog Control 8366 4239European Wasps 1800 150 080Family Resources & Toy Library 8338 4131Graffiti Hotline 83664141Health 8132 3600Household waste and recycling 8366 4266New footpaths 8366 4253Parking Control 8366 4239Pepper Street Arts Centre 8364 6154Rates 8366 4207Road and Footpath Repairs 8366 4260Street Lighting 1800 676 043Trees 8366 4265Email: burnside@burnside.sa.gov.auWeb: http://www.burnside.sa.gov.au29

Other Council Areas Contact ListAdelaide City Council8203 7203City of Campbelltown 8366 9222City of Norwood Paynehamand St Peters8366 4555City of Prospect 8269 5355City of Unley 8372 5111City of Walkerville 8342 7100Department ChartCity of Burnside Community Bus30

(Office Hours Monday to Friday 8:30am – 5:00pm)31

Last Printed August 2011