City of Burnside Home and Community Care Program Service User ...

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Burnside HACC Advocacy Policy 2011Burnside HACC Assessment and Reassessment 2011Burnside HACC Carer Recognition Policy 2011Burnside HACC Extreme Heat Policy 2011Burnside HACC Management of a Waiting List Policy 2011Burnside HACC Privacy, Confidentiality, Access to Information 2011Burnside HACC Quality Assurance Policy 2011Burnside HACC Refusal of Service Policy 2011Burnside HACC Service User Co-payment Policy 2011Burnside HACC Special Needs Policy 2011Burnside HACC Compliments, Complaints, Appeals 2011HACC Privacy, Confidentiality, Access to inform 2011HACC Service User does not Respond to Scheduled Visit 2011For more information or a copy of any of the above policies contact therelevant Home and Community Care Program Coordinator. (Refer to list onpage 28).14
Privacy, Confidentiality and Access to PersonalInformationAll City of Burnside Home and Community Care service users have theright to privacy and confidentiality and have a right to access their personalinformation upon request.1. Recording of InformationThe City of Burnside Home and Community Care Program through itsPrivacy, Confidentiality and Access to Personal Information Policy, willmaintain the privacy of service users’ personal information and uphold thePrivacy Act 2001 and National Privacy Principles. All information recordedor stored is:• Compliant with relevant legislation• Kept in a locked area if paper based• Password protected if an electronic record• Not shared with any other service provider/agency without the serviceuser’s or their nominated carer, advocate or legal guardian’s writtenpermission.• Only used for the purpose for which it is collected (i.e. servicedelivery, referral, improving service quality, statistical reporting andauditing purposes).2. Access to InformationService users can also decide who can access their personal informationas evidenced by a signed Service User Consent Form.Service Users will be provided with a completed copy of all informationcollected during the Assessment and reassessment.The City of Burnside Home and Community Care Program will provideHACC service users or their nominated carer/advocate or guardian accessto the service user’s information upon written request provided that theservice user and/or carer/advocate or guardian has consented to it. TheCity of Burnside will also allow documents to be amended that relate to theservice user which are incomplete, incorrect, out of date or misleading.15
Page 1 and 2: City of BurnsideHome and Community
Page 3 and 4: WelcomeThe City of Burnside through
Page 5 and 6: Contents (Cont'd)Policies..........
Page 7 and 8: Within the program the assessment p
Page 9 and 10: This Charter has been developed wit
Page 11 and 12: My RightsTo access/amend mypersonal
Page 13: Rights Specific to CarersCarers are
Page 17 and 18: An advocate may be a relative, frie
Page 19 and 20: MALSSA IncShop 4, 80 Henley Beach R
Page 21 and 22: A major complaint is one that is no
Page 23 and 24: Aged Rights Advocacy Service (ARAS)
Page 25 and 26: Office for the AgeingLevel 4SW Rive
Page 27 and 28: My Important ContactsCity of Burnsi
Page 29 and 30: Useful City of Burnside ContactsBui
Page 31 and 32: (Office Hours Monday to Friday 8:30

City of Burnside Home and Community Care Program Service User ...

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