City of Burnside Home and Community Care Program Service User ...

Within the program the assessment process encompasses a range offunctions which can include screening for eligibility, determining needs andpriorities, targeting, referral and coordination, monitoring, review and datacollection. At assessment, the potential service user will also be providedwith information about their Rights and Responsibilities and the HACCProgram Policy and Procedures as well as information on/ and referral toother services if appropriate.Home Assist Priority SystemAlthough each service user is assessed for flexible service implementationwe are guided by an eligibility criterion and priority system to ensureservice users receive appropriate and timely service delivery. The followingis the priority system we use for each of the programs:1. High Level of Need- Person requiring essential supports or an at risk/isolated person (e.g.Dementia , post hospital discharge or assistance with ADL).- Person requiring extensive supports.- Person who has been assessed by other community based serviceprovider as requiring essential supports or extensive supports.- Carer crisis2. Moderate Level of Need- Person requiring moderate assistance could include assistance withActivities of Daily Living.- Shopping with the person or shopping for refrigerated items.- Person requiring cleaning, laundry and bed change.3. Low Level of Need- Person requiring occasional support with cleaning, putting laundry onthe washing line and remaking bed- Person with good social and family networks4. Minimal Level of Need- Person requiring short term or nonessential assistant – e.g. privatecleaner taking holidaysOccasionally, priority 3 and 4 service users may be required to change theirscheduled service time to ensure priority 1 and 2 service users areprovided with essential assistance.7