City of Burnside Home and Community Care Program Service User ...
City of Burnside Home and Community Care Program Service User ...
City of Burnside Home and Community Care Program Service User ...
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Contents (Cont'd)Policies...........................................................................13Privacy, Confidentiality <strong>and</strong> Access toPersonal Information ....................................................151. Recording <strong>of</strong> Information....................................................................152. Access to Information.........................................................................15Consent..........................................................................16Advocacy .......................................................................161. Advocate Documentation ...................................................................17<strong>Care</strong>rs.............................................................................17Register <strong>of</strong> <strong>Service</strong> Providers <strong>and</strong> Agencies ..........................................18Comments, Complaints <strong>and</strong> Appeals ..........................201. Complaint Type..................................................................................202. Complaint Acknowledgement <strong>and</strong> Resolution ....................................213. Compliments......................................................................................214. Appeals..............................................................................................215. <strong>Service</strong> Improvement .........................................................................216. Unresolved Complaints ......................................................................22Register <strong>of</strong> <strong>Service</strong> Providers <strong>and</strong> Agencies ..........................................22Other Useful Contacts............................................................................24<strong>City</strong> <strong>of</strong> <strong>Burnside</strong> Useful Department ContactList..................................................................................27<strong>Home</strong> <strong>and</strong> <strong>Community</strong> <strong>Care</strong> Contacts....................................................27Useful <strong>City</strong> <strong>of</strong> <strong>Burnside</strong> Contacts............................................................29Other Council Areas Contact List ................................30Department Chart ..........................................................305
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