City of Burnside Home and Community Care Program Service User ...

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My RightsTo refuse or cancel aservice without itprejudicing current orfuture access toservicesTo request to have theservice providerchangedTo privacy andconfidentialityTo nominate someoneto act in my bestinterestTo compliment,complain or appeal adecisionTo withdraw consent tothe release ofinformation at any timeTo be safe from abuseWhat This MeansI have a right to cancel a service that I amcurrently receiving or refuse a service that isoffered to me, without prejudice.I have the right to change my service provider ifI am unhappy with the service(s) that they areproviding.I have a right to my privacy being respected atall times with both the services I receive andthe information I have provided. All my serviceuser information is managed according to theCity of Burnside HACC Service User Privacy,Confidentiality and Access to PersonalInformation Policy.I have the right to utilise an advocate of mychoice to ensure that I receive the bestpossible service.I have a right to be listened to and commenton, or make a complaint about services soughtor provided to me. I have a right to have mycomplaint dealt with properly and promptly, andwithout retribution as a result of having made acomplaint. I have the right to appeal anydecision made and have an advocaterepresent me.I have the right to withdraw my consent for therelease of my information to other serviceproviders at any stage.I have a right to be safe from abuse at alltimes. I deserve respect, care and protection;and am entitled to basic human rightsregardless of special needs, cultural or socioeconomicfactors.10
My RightsTo access/amend mypersonal informationheld by the City ofBurnside Home andCommunity CareProgramWhat This MeansI have the right to access my personalinformation held by the City of Burnside Homeand Community Care Program in accordancewith the Freedom of Information Legislation. Ihave the right to have my information altered oramended if the information is incorrect.As a Service User and/or Carer of the City of Burnside Home andCommunity Care Program you have the following responsibilities.My ResponsibilityMaintain Respect andCourtesyProvide a Safe WorkEnvironmentWhat This MeansWe expect you to respect the rights of otherservice user’s, staff and volunteers. Forexample; Respect a person’s culture, beliefs,values and personal characteristics.Follow direction of staff and volunteers. Notifystaff and volunteers of hazards e.g. WetFloor.Make Informed Decisions Ask questions and make choices about yourservice plan and keep your own records.Nominate an advocate where appropriate.The results of any decisions you makeregarding your service plan are yourresponsibility.Regaining independenceCommunicate GeneralChangesWork towards maintaining or regaining asmuch independence as possibleContact your Coordinator with any changesrelated to your attendance and availability orcancellation as soon as possible.11
Page 1 and 2: City of BurnsideHome and Community
Page 3 and 4: WelcomeThe City of Burnside through
Page 5 and 6: Contents (Cont'd)Policies..........
Page 7 and 8: Within the program the assessment p
Page 9: This Charter has been developed wit
Page 13 and 14: Rights Specific to CarersCarers are
Page 15 and 16: Privacy, Confidentiality and Access
Page 17 and 18: An advocate may be a relative, frie
Page 19 and 20: MALSSA IncShop 4, 80 Henley Beach R
Page 21 and 22: A major complaint is one that is no
Page 23 and 24: Aged Rights Advocacy Service (ARAS)
Page 25 and 26: Office for the AgeingLevel 4SW Rive
Page 27 and 28: My Important ContactsCity of Burnsi
Page 29 and 30: Useful City of Burnside ContactsBui
Page 31 and 32: (Office Hours Monday to Friday 8:30

City of Burnside Home and Community Care Program Service User ...

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